| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-535-4028 (24/7) | Urgent reservation changes, billing issues, immediate assistance |
| Online Contact Form | Available on Marriott's website | Non-urgent questions, feedback, missing points claims |
| Marriott Bonvoy App | iOS & Android | Managing reservations, mobile check-in, in-app chat with hotel |
| Social Media | @MarriottBonvoy on X (Twitter) | General questions, quick shout-outs, minor issues |
Different Ways to contact SpringHill Suites
Customer Support Channels
Since SpringHill Suites is part of the Marriott family, most customer service is handled through Marriott's central support system. It can be a little confusing, but here's how it breaks down.
📞 Phone Support
Calling is usually the most direct way to solve a problem that needs a human touch.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| US & Canada Reservations | 1-888-236-2427 | 24 Hours, 7 Days a Week |
| Marriott Bonvoy Member Support | 1-801-468-4000 | 24 Hours, 7 Days a Week |
| Customer Care (General) | 1-800-535-4028 | 24 Hours, 7 Days a Week |
📧 Email Support
Marriott doesn't really use a direct support email. Instead, they push you through an online contact form. It gets the job done, but it feels a bit impersonal.
| Purpose | How to Access | Notes |
|---|---|---|
| General Inquiries & Feedback | Marriott's Online Contact Form | Response can take 24-72 hours. You'll get a case number emailed to you. |
| Report Missing Points | Submit a Missing Stay Request | You'll need a copy of your hotel bill. This is way faster than calling for this specific issue. |
💬 Live Chat or Website Bot
There isn't a universal live chat for all issues. It's mostly available for specific tasks once you're logged into your Marriott Bonvoy account or for getting help directly from a specific hotel's front desk via the app.
📱 In-App Support
Using the Marriott Bonvoy app is probably the most convenient method for managing your stay.
Estimated Response Times from SpringHill Suites
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be much longer during peak travel seasons) |
| Online Contact Form | 24 - 72 hours |
| In-App Chat (with hotel) | 5 - 60 minutes |
| Social Media | 1 - 8 hours |
Tips to Reach Support Faster from SpringHill Suites
- Call mid-week: Try calling on a Tuesday or Wednesday afternoon. Avoid Monday mornings and Friday afternoons at all costs.
- Use the app first: For anything related to an existing reservation (changing dates, canceling, special requests), the Marriott Bonvoy app is your fastest option.
- Have your Bonvoy number ready: If you're a member, having your number handy will speed up the verification process significantly.
- Tweet them: For non-urgent questions, sending a message to @MarriottBonvoy on X (formerly Twitter) can sometimes get a surprisingly quick public response.
Before You Call: What to Have Ready
Don't get stuck on hold just to realize you don't have what you need. Trust me, they will ask for this stuff, so have it ready.
- Your Marriott Bonvoy number: This is the most important piece of information. It's your key to everything.
- Reservation confirmation number: If your call is about a specific stay, have this number ready from your email.
- The dates and location of your stay: Be specific. Not just 'the SpringHill Suites in Chicago,' but the exact address.
- The credit card used for booking: They may ask for the last four digits to verify your identity.
Where to Quickly Solve Problems with SpringHill Suites
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Changing or Canceling a Reservation | Marriott Bonvoy App or Website | This is almost always faster than calling and waiting on hold. You can do it yourself in under two minutes. |
| A Billing Error on Your Folio | Phone Support (1-800-535-4028) | Have your folio (bill) in front of you. Phone agents are the only ones who can process refunds or adjustments quickly. |
| Missing Marriott Bonvoy Points | Online 'Missing Stay' Form | Don't even bother calling for this. The online form is specifically designed for it and requires you to upload your receipt. |
| Requesting a Late Check-Out | In-App Chat with the Hotel | The central call center can't grant this. Use the app to message the front desk directly on the day of your arrival. |
Additional Helpful Links for SpringHill Suites
How Pine AI Can Help You Save Time Contacting SpringHill Suites
Tired of navigating phone menus and waiting on hold with customer service? Pine AI can help. While we can't book your hotel, we can manage and cancel hundreds of other subscriptions and services for you. Let Pine AI handle the hassle of contacting companies, so you can save your time and energy for your trip.
Frequently Asked Questions about SpringHill Suites
What's the fastest way to contact SpringHill Suites?
How do I file a complaint about SpringHill Suites?
Where can I find my account detail number for SpringHill Suites?
How long does it take for SpringHill Suites to get back to me?
What's the quickest way to cancel a subscription with SpringHill Suites?
How do I raise a complaint to SpringHill Suites?
Can I use my Marriott Bonvoy points for a stay at SpringHill Suites?
Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
