What are Postmates customer service hours?

Basically 24/7, but only through the app. Don't expect to find a call center that keeps regular business hours because, for order problems, there isn't one. The in-app support system is always on, so you can report that your 3 a.m. burrito was missing its guacamole whenever you need to.

Is there a Postmates live chat option?

Yes, but it's not a separate thing you can just pop open on their website. The 'live chat' is what happens inside the app after you report a problem with an order and the automated responses aren't enough to solve your issue. It's less of a 'chat now' button and more of a 'we'll connect you if you jump through these hoops first' situation.

What's the fastest way to reach Postmates support?

The app. Seriously, just use the app. It's the only way. Trying to find a secret phone number or email is a waste of energy that you could be using to figure out what to order next time. For a missing item, the refund can be almost instant through the app's help section for that specific order.

What happens if I can't solve my issue through the app?

This is the frustrating part. If the app support loop isn't working, your next best move is to go public on social media, like X (Twitter). It's not a guarantee, but sometimes companies respond faster when the complaint is visible to everyone. I saw one person get a response after they tweeted a picture of the completely wrong order they received, which was a single onion in a bag instead of a burger.

Can I email Postmates customer service?

Nope. They've pretty much locked that down. Any email addresses you might find floating around on old forums are likely dead ends or for corporate purposes, not for telling them your driver dropped your pizza. They want every single support request to go through the app's official channels, probably to keep everything organized on their end.

Is there a Postmates mobile app for support?

The Postmates mobile app *is* the support. There isn't a separate app just for help. You use the same app you ordered from to report any problems. It's all integrated, which is convenient when it works and a nightmare when it doesn't.

What information should I have ready when contacting support?

You absolutely need to know which order you're talking about. The whole system is based on your order history, so just saying 'my last order was wrong' isn't enough. Have the restaurant name, the date, and a clear idea of what was wrong, like 'I ordered a Diet Coke and got a regular Coke,' ready to go before you even start tapping through the help menu.

How to Contact Postmates Customer Service

Trying to contact Postmates can feel like a real headache, especially when you're dealing with common frustrations like incorrect charges or missing items from your order. It seems like everyone has a story. Since Uber acquired them, things have changed, and getting a human on the line is trickier than ever. Forget a simple phone number; your best bet is usually through their app or maybe sending a public message on social media via X (formerly Twitter) or Instagram. It's not quite as dramatic as the celebrity-filled 'Don't Cookbook' ads suggest, but you still need a game plan. This guide will walk you through the best ways to get help. Visit Postmates at https://postmates.com/ for official info.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Postmates

Since Postmates is now part of Uber Eats, most support has been streamlined through the app. Finding a direct phone number is nearly impossible for order issues. Here’s a realistic breakdown of your options.

Contact Method	Details & Availability	Best for...
In-App Support	Available 24/7 directly within the Postmates or Uber Eats app.	Almost everything: reporting missing items, incorrect orders, billing disputes, and delivery issues.
Help Website	help.uber.com/postmates	General questions, account issues, and self-service options. Not great for urgent order problems.
Social Media	X (Twitter): @Postmates	Public complaints or issues where you're not getting a response through the app. They'll likely just direct you back to the app, but sometimes public pressure helps.

Customer Support Channels

Navigating Postmates support means understanding that they want you to use their app for everything. Here's what that looks like in practice.

a. 📞 Phone Support

Postmates does not offer a public customer service phone number for order-related issues. Any numbers you find online are typically for restaurant partners or corporate offices, not for you, the hungry customer. You will be directed to use the in-app help feature.

b. 📧 Email Support

Similar to phone support, a direct customer service email is not provided. All communication is designed to be handled and tracked within the app to keep everything in one place.

c. 💬 Live Chat or Website Bot

This is the core of Postmates support, but it's inside the app.

Where to access: In the Postmates or Uber Eats app.
Steps to access: Go to your order history, select the specific order with the issue, and find the 'Help' or 'Get Help' option. From there, you can report the problem.
Types of problems it handles: It starts with automated options for common issues like 'Missing items' or 'Order was wrong'.
If it escalates to humans: If the automated options don't solve your problem, you can usually get connected to a support agent through the same in-app chat interface.

d. 📱 In-App Support

This is the primary and intended way to get help.

Platform: iOS and Android.
Steps to contact support through the app:
1. Open the Postmates (or Uber Eats) app.
2. Tap on the 'Orders' tab at the bottom.
3. Select the order you have an issue with.
4. Scroll down and tap the 'Get Help' button.
5. Choose the option that best describes your problem and follow the prompts.

Estimated Response Times from Postmates

Your wait time really depends on the problem and the method. Don't expect instant gratification.

Method	Expected Wait Time
In-App (Automated)	Instant for refunds on simple issues like a missing drink.
In-App (Human Agent)	Can range from a few minutes to several hours, depending on volume.
Social Media	A few hours to a day. Often just a canned response directing you to the app.

Tips to Reach Support Faster from Postmates

Use the App First: It's what they want you to do, and it's genuinely the fastest way for most common problems.
Be Specific: When you report an issue, provide clear details. 'Missing the fries from my combo meal' is better than 'Order was wrong'.
Have Your Details Ready: Even in the app, know your order number and what you paid. It helps keep your request clear.

Before You Contact Support: What to Have Ready

Don't waste your time going back and forth. Before you even open the help section, make sure you have the specifics of your order handy. Trust me, their system will ask for it, and having it ready makes the process a little less painful. You'll definitely need the specific order you're having trouble with and the email you signed up with, just in case. It also helps to have a screenshot of your most recent bill if the problem is about a weird charge.

Where to Quickly Solve Problems with Postmates

Here’s a quick guide to getting the right help for the most common Postmates headaches.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Missing Item	In-App Support (on the specific order)	This is usually an automated process. Select the item that was missing, and you'll often get an instant credit or refund. It's surprisingly efficient.
An Incorrect Charge or Fee	In-App Support (on the specific order)	Be prepared to explain exactly what's wrong with the charge. If the automated system doesn't fix it, you'll be connected to a human who can review the bill.
The Entire Order Never Arrived	In-App Support (on the specific order)	This is a high-priority issue. Report it immediately. The app will track the driver's location data to verify, so don't wait.
A Technical Glitch with the App	The Help Website or App Store	If the app itself is crashing, customer support for an order can't help. Check for an app update or look at their help site for outage information.