What are Postmates customer service hours?

Their in-app support is basically 24/7. But you're dealing with a queue. So '24/7' doesn't mean instant. I once tried at 3 AM over a missing burrito and got a bot for ten minutes before a human agent, who was probably very tired, finally jumped in to issue a credit.

Is there a Postmates live chat option?

Yes. It's in the app. That's the main way they want you to talk to them. Don't go looking for a phone number.

What's the fastest way to reach Postmates support?

The app. You have to use the app. Go directly to the order that's messed up and hit the help button, because if you just try to find a general help section you'll get lost in a maze of articles that don't actually solve your cold-food-and-overcharge problem. It's the only way.

Do I need my account number to contact Postmates?

An account number? No, they don't really use those for customers. They'll know who you are since you're contacting them through your logged-in app session, but what you absolutely need is the specific order details, otherwise they just send you canned responses about checking their FAQ.

Can I email Postmates customer service?

Oh, you sweet summer child. An email address? For customers? That would be too easy. No, they've locked all support channels inside the app, probably to keep track of everything and make sure you can't just fire off an angry email without navigating three different menus first.

Is there a Postmates mobile app for support?

The mobile app *is* the support. That's the whole system. You can't really get help anywhere else effectively.

What information should I have ready when contacting support?

Okay, so you can't really 'call' them for order support. But for in-app chat, have your order number ready, even though you're clicking through that specific order. Be ready to tell them exactly what was wrong, like 'the fries were missing,' and if you can, snap a picture of the incorrect order because they asked me for a photo of my empty bag once, which was just weird.

Is Postmates support the same as Uber Eats support now?

Pretty much, yeah. Since Uber bought Postmates, all the backend support systems have merged, so when you contact help through the Postmates app, you're often talking to the same support team that handles Uber Eats issues. It's why the help center looks identical and the responses feel very, very similar.

How to Contact Postmates Customer Service

Trying to contact Postmates support can feel like a quest, especially when you're dealing with common frustrations like missing food items or mysterious unauthorized charges, which users on sites like the Better Business Bureau frequently report. Whether your issue is a simple order mix-up or a charge that looks more like a celebrity's late-night snack run, getting help shouldn't be difficult. Your main ways to get in touch are through the in-app support system, their help website, and social media channels like X (formerly Twitter). For any account issues or to review your orders, the best place to start is always the official site: Visit Postmates.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Postmates

Since Postmates was acquired by Uber, its customer service has been integrated into Uber's support system. This means traditional contact methods are limited, and they heavily push users toward the app.

Contact Method	Details & Availability	Best for...
In-App Support	Available 24/7 directly within the Postmates app.	Urgent issues, order errors, refunds, and billing disputes.
Help Website	help.postmates.com (redirects to Uber Help)	General questions, account issues, and self-service troubleshooting.
Social Media	Twitter/X: @Postmates	Public complaints and getting a company's attention when other methods fail.

Customer Support Channels

Here’s a more detailed breakdown of how to get in touch with Postmates.

a. 📞 Phone Support

Postmates does not offer a direct phone number for customer order support. Support requests are funneled through the app to be handled by their team via chat.

Department	Phone Number	Hours (Timezone)
Customer Order Support	Not available	24/7 (via in-app chat)

b. 📧 Email Support

Similar to phone support, Postmates does not provide a direct customer service email address. All inquiries must be submitted through the help section of their app or website.

Purpose	Email	Notes
General Inquiries	Not available	Use the in-app help feature instead.

c. 💬 Live Chat or Website Bot

This is the primary method for contacting support. It starts with an automated assistant and can be escalated to a human agent.

Where to access: In the Postmates app or on the help website.
Steps to access: Go to your past orders, select the order you have an issue with, and tap the 'Help' option.
Types of problems it handles: Incorrect orders, missing items, billing errors, and delivery issues.
Escalation: Yes, the bot will transfer you to a live agent if it cannot resolve your issue.

d. 📱 In-App Support

This is the most efficient way to get help for a specific order.

Platform: iOS and Android.
Steps to contact support:
1. Open the Postmates app.
2. Tap the 'Orders' icon in the bottom menu.
3. Select the specific order that has a problem.
4. Scroll down and choose the relevant 'Help' option (e.g., 'Report a safety issue', 'Missing items').

⏱️ Estimated Response Times from Postmates

Method	Expected Wait Time
Phone	Not Applicable
Email	Not Applicable
Chat	5–15 minutes
App	5–15 minutes

🔍 Tips to Reach Support Faster from Postmates

Use the app. It's the only reliable channel and is designed to handle order-specific issues quickly.
Contact support immediately. The sooner you report an issue with an order, the faster it gets resolved.
Be specific. Instead of saying "My order was wrong," say "I ordered a burger and fries but only received the burger."
Have your details ready. Know the email and phone number associated with your account.

Before You Contact Support: What to Have Ready

Don't waste your time going back and forth. Before you start a chat, make sure you have the specific order number you have an issue with and the email and phone number linked to your account handy. Trust me, they will ask for it. If you can, also grab a screenshot of the problem, if it's a technical glitch or incorrect item.

Where to Quickly Solve Problems with Postmates

Here are some of the most common topics Postmates customer service can assist with:

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unauthorized Charge	In-App Support (via the specific order)	Have the date and amount of the charge ready. This is the fastest way to get a credit or refund processed.
Missing or Incorrect Items	In-App Support (via the specific order)	Report it immediately. You can often select the exact missing item from a checklist for a quick, automated refund.
App Glitches / Technical Errors	Help Center (Self-Service)	Before contacting support, try the basics: log out and back in, or reinstall the app. It often fixes the issue.
Filing a Formal Complaint	In-App Support (ask for a supervisor)	If the first agent can't help, politely ask to escalate the issue. Document the agent's name and the time of your chat.