| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | 1-800-717-5005 (24/7) | Urgent issues, cancellations, immediate booking changes |
| Email Support | [email protected] | Non-urgent inquiries, sending documents, creating a paper trail |
| Live Chat | Available on their website | Quick questions, technical website issues, getting a case number |
| Help Center | Self-service online portal | Finding answers to common questions, password resets, policy info |
Different Ways to contact Justfly
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the most direct way to solve complex problems with Justfly, but be prepared for potential wait times. It's pretty much the only way to handle time-sensitive changes.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| General Support & Bookings | 1-800-717-5005 | 24 hours a day, 7 days a week |
📧 Email Support
Email is better for issues that aren't urgent. You'll have a written record of your conversation, which can be super helpful if you need to dispute something later.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | [email protected] | Response can take 24-72 hours, sometimes longer during peak travel seasons. |
💬 Live Chat
Justfly's chat support is accessible through their Help Center. It often starts with a bot designed to answer common questions. You usually have to type 'speak to an agent' or something similar a few times to get escalated to a person. It's a bit of a process.
- Where to access: Find the chat bubble on the Justfly Help Center page.
- Steps to access: Navigate to the contact page and click the chat icon.
- Handles: Best for simple questions, checking booking status, or website navigation help.
- Escalation: Yes, the bot can transfer you to a live agent if it can't solve your problem.
Estimated Response Times from Justfly
| Method | Expected Wait Time |
|---|---|
| Phone | 15 - 90+ minutes (highly variable) |
| 24 - 72 hours | |
| Live Chat | 5 - 30 minutes (after getting past the bot) |
Tips to Reach Support Faster from Justfly
- Call at weird hours. Try calling very early in the morning (like 6 AM ET) or late at night on a weekday to avoid the longest queues.
- Use specific keywords with the chat bot. Instead of a long sentence, try typing 'live agent' or 'human support' to bypass the automated responses more quickly.
- Have your booking reference number ready. This is the first thing they'll ask for. Don't make them wait while you search your inbox.
- Be persistent. If you get disconnected or the chat ends, try again. Sometimes it just takes a few tries to get through.
Before You Call: What to Have Ready
- Your 9-digit booking reference number. Seriously, don't even bother calling without it. It's in your confirmation email.
- The full names of all passengers exactly as they appear on the booking. They will verify this.
- The email address and phone number used to make the booking. They use this for security verification.
- Your flight details. Have the flight numbers, dates, and destinations in front of you so you don't have to scramble for them.
Where to Quickly Solve Problems with Justfly
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling within 24 hours | Phone Support (1-800-717-5005) | This is extremely time-sensitive. Do not use email. Call immediately and get verbal confirmation and a confirmation email before you hang up. |
| A billing discrepancy | Phone Support | Have the charge date and amount from your credit card statement ready. An agent is needed to investigate and process refunds. |
| Changing flight dates | Phone Support | Airline policies for changes are complex. An agent must process this and tell you the fees. It's almost impossible to do this over chat or email. |
| A technical glitch on the website | Live Chat | It's faster than the phone, and you can easily describe the issue or what the error message says. |
| General question about baggage fees | Help Center (Self-Service) | This is way faster than waiting for an agent. The policies are listed on their site. |
Additional Helpful Links for Justfly
How Pine AI Can Help You Save Time Contacting Justfly
Tired of long hold times and confusing support chats with Justfly? Let Pine AI handle it. We can help manage your travel subscriptions and communications, saving you from the headache of navigating customer service. Spend less time waiting and more time planning your trip. Get started with Pine AI and see how easy it can be.
Frequently Asked Questions about Justfly
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Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
