What are Motel 6 customer service hours?

Their Guest Relations line is generally open on weekdays, from about 8 AM to 8 PM Central Time. So if you're on the west coast, you'll need to call earlier in the day. The hold music is about what you'd expect.

Is there a Motel 6 live chat option?

Nope. I've looked all over the site for that little chat bubble. It doesn't exist. You have to either call or use their web form.

What's the fastest way to reach Motel 6 support?

Just call them. Don't bother with the online form if you're in a hurry, because I once sent a message about a weird charge and didn't hear back until after my credit card company had already sorted it out for me. The phone is your only real shot for a quick answer.

Do I need my account number to contact Motel 6?

They don't really use 'account numbers' like a utility company. What you absolutely need is your reservation confirmation number, which they bury in the confirmation email under a giant picture of a smiling family, so you have to scroll forever to find it. It's a pain.

Can I email Motel 6 customer service?

A direct email? Not really. You have to use the contact form on their website, which basically sends them an email. It can feel like you're sending your problem into a black hole, but they do eventually respond.

Is there a Motel 6 mobile app for support?

The app is mostly for booking. You can manage your reservations, which is helpful, but if you're looking for a dedicated 'contact support' button that opens a chat window, you're out of luck; it just directs you back to the main website or the phone number.

What information should I have ready when calling?

Have your confirmation number, the name on the reservation, and the exact location of the motel. Don't just say 'the Motel 6 in Houston,' because there are probably ten of them. Be specific to save yourself a headache.

Can I complain about a specific motel location to corporate?

Yes, that's what the Guest Relations phone number is for. If you had a bad experience at a specific property, like the Wi-Fi not working at all or issues with cleanliness, calling them is the right move. It's better than just leaving a bad review.

How to Contact Motel 6 Customer Service

Trying to get in touch with Motel 6? It can feel like a bit of a scavenger hunt. Whether you're dealing with common frustrations like reservation problems or billing disputes, which pop up frequently on sites like the Better Business Bureau, getting a hold of someone is key. You can generally reach them by phone, through their website's contact form, or via social media. With the whole 'van life' and road trip aesthetic trending on TikTok, more people are hitting the road, and sometimes that means you just need to talk to a human about your booking. Before you get too stuck, this guide will point you to the right place. For official info, you can always visit Motel 6 at https://www.motel6.com.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Motel 6

Here’s a quick breakdown of the best ways to get in touch with Motel 6, depending on what you need. Not all methods are created equal, so pick the one that best fits your situation.

Contact Method	Details & Availability	Best for...
Phone	Guest Relations: 1-800-899-9841. Typically available during business hours.	Urgent issues, changing a reservation, or filing a formal complaint.
Website Form	Available 24/7 via their 'Contact Us' page.	Non-urgent questions, providing feedback after a stay, or issues that require documentation.
Social Media	Facebook, X (Twitter)	Public complaints, quick questions, or when other methods have failed.
Mail	G6 Hospitality LLC, Attn: Guest Relations, P.O. Box 309, Columbus, OH 43216-0309	Formal correspondence, sending documents, or when a paper trail is necessary.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem with Motel 6, especially for time-sensitive issues.

Department	Phone Number	Hours (Timezone)
Guest Relations	1-800-899-9841	Mon-Fri, 8 AM - 8 PM (CST)
Reservations	1-800-466-8356	24/7

📧 Email & Webform Support

Motel 6 doesn't list a direct customer service email. Instead, they direct all written inquiries through a contact form on their website.

Where to access: You can find it on their official 'Contact Us' page.
Process: You'll need to fill out your personal details, reservation information, and a message detailing your issue.
Best for: This method is best for issues that aren't urgent, as responses can take a few business days.

💬 Live Chat or Website Bot

Unfortunately, Motel 6 does not currently offer a live chat or automated bot option on their website for customer support. You'll have to rely on the phone or their contact form.

📱 In-App Support

Motel 6 has the My6 app for iOS and Android, but its primary function is for booking and managing stays. There are no dedicated in-app support features like a chat function. The app will typically direct you to the customer service phone number or the website.

Estimated Response Times from Motel 6

Patience is a virtue, especially when waiting for customer service. Here’s a realistic look at what to expect.

Method	Expected Wait Time
Phone	5-30 minutes (hold times vary)
Website Form	2-3 business days
Social Media	1-2 business days

Tips to Reach Support Faster from Motel 6

Call during off-peak hours: Try calling mid-week in the morning (based on Central Time) to avoid the longest wait times.
Use the right channel: Don't use the contact form for an urgent issue like canceling a same-day reservation. Call instead.
Have your info ready: Don't make them wait while you search for your confirmation number. Have everything prepared before you contact them.

Before You Call: What to Have Ready

Seriously, don't waste your time or theirs. Before you even think about dialing, make sure you have your reservation confirmation number and the full name on the reservation and dates of your stay handy. Trust me, they will ask for it. It also helps to know the specific location (city and state) of the motel, since they can't help you if they don't know which property you're talking about.

Where to Quickly Solve Problems with Motel 6

Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Overcharge	Phone Support (Guest Relations)	Have your credit card statement with the charge details ready. A phone agent is your best bet for getting a potential refund processed quickly.
Changing or Canceling a Reservation	Phone Support (Reservations) or Website	First, try to modify it yourself online through your My6 account. If you're within the penalty-free window, it's much faster. Call if the website gives you trouble.
A Complaint About a Recent Stay	Phone Support (Guest Relations)	Call as soon as possible after your stay. Be prepared with specific details like your room number, the dates you were there, and who you spoke to at the location.
Questions About the My6 Rewards Program	Website Contact Form	This is usually not an urgent issue, so the contact form is a good place to start. They can send you detailed information via email.