What are Motel 6 customer service hours?

Their Guest Relations team is available Monday through Friday, from 8:00 a.m. to 8:00 p.m. Central Time. Don't forget that time zone, I once called way too early from California and just got a recording.

Is there a Motel 6 live chat option?

Nope. You'd think there would be, but there isn't one. You have to either call them or fill out their online form. It's a bit old school.

What's the fastest way to reach Motel 6 support?

Just call them. Honestly, the fastest way is almost always the phone, even if you have to sit through ten minutes of that awful, looping synth track they use for hold music which is enough to make anyone question their life choices. The web form feels like a black hole sometimes.

Do I need my account number to contact Motel 6?

Motel 6 doesn't really use 'account numbers' like a streaming service. What you absolutely need is your reservation confirmation number. That's the magic key to everything.

Can I email Motel 6 customer service?

It's a web form. You can't just fire off an email to a simple address; you have to go to their website and fill out the 'Contact Us' form, which feels like sending a message in a bottle, especially since they give you a tiny box to explain a problem that probably needs a novel to detail properly.

Is there a Motel 6 mobile app for support?

The My6 app is really just for booking rooms and checking your reservation details. I looked all over it for a 'contact support' button and found nothing, it just tells you to call the 1-800 number. So, no, not really.

What information should I have ready when calling?

Don't waste your time. Definitely have your reservation confirmation number, the full name it was booked under, and the exact dates of your stay, because they will ask for all three before they even let you finish your first sentence. Knowing the exact address of the motel helps too.

How do I file a complaint about a specific hotel?

Your best bet is calling the Guest Relations number. Don't bother with the front desk if the issue is serious. Call corporate, explain what happened calmly, and give them your reservation number. If you have pictures of whatever the problem was, like a dirty room, mention that you have them.

How to Contact Motel 6 Customer Service

Trying to get in touch with Motel 6? You're not alone. Whether you're dealing with common frustrations like reservation issues or billing disputes that pop up on sites like the Better Business Bureau, getting help shouldn't be a hassle. It seems like everyone is hitting the road these days, inspired by the picture-perfect road trips on social media, but sometimes the reality involves a problem you need to solve. You can reach Motel 6 by phone, through their online contact form, or via social media on platforms like X and Facebook. For any direct bookings or information, your best bet is always to start at the official site: Visit Motel 6 at https://www.motel6.com.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Motel 6

Finding the right channel can save you a lot of time. Here’s a quick breakdown of the best ways to get in touch with their customer service team.

Contact Method	Details & Availability	Best for...
Phone	Guest Relations: 1-800-899-9841 (M-F, 8am-8pm CT)	Urgent issues, complaints, billing disputes
Online Contact Form	Available 24/7 on their website	Non-urgent questions, feedback, detailed issues
Social Media	Facebook (@motel6), X (@motel6)	Public complaints, general questions
Mail	G6 Hospitality, P.O. Box 309, Columbus, OH 43216	Formal complaints, legal correspondence

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's complicated.

Department	Phone Number	Hours (Timezone)
Guest Relations	1-800-899-9841	Mon-Fri, 8:00 a.m. to 8:00 p.m. (CT)
Reservations	1-800-557-3435	24/7

📧 Email & Online Form Support

Motel 6 doesn't list a direct customer service email. Instead, they direct all written inquiries through a contact form on their website.

Purpose	Contact Method	Notes
General Inquiries & Feedback	Official Contact Form	Expect a response within 2-3 business days.

💬 Live Chat or Website Bot

As of late 2023, Motel 6 does not offer a live chat feature or an interactive bot on their website for customer support. Your best bet for immediate help is the phone.

📱 In-App Support

Motel 6 has the My6 mobile app for iOS and Android, but it's primarily for booking and managing reservations. It does not contain a dedicated in-app channel for contacting customer support. You'll be directed to call or use the website.

Estimated Response Times from Motel 6

Patience is key, but here's what you can generally expect.

Method	Expected Wait Time
Phone	5–20 minutes (hold time varies)
Online Form	2–3 business days
Social Media	24–48 hours

Tips to Reach Support Faster from Motel 6

Call during off-peak hours. Try calling mid-morning on a Tuesday or Wednesday to avoid the rush.
Use the right department. Call Reservations for booking issues and Guest Relations for everything else.
Have your details ready. Don't make them wait while you search for your confirmation number.

Before You Call: What to Have Ready

Seriously, don't waste your time or theirs. Before you even dial the number, make sure you have your reservation confirmation number and the full name the reservation is under. Trust me, they will ask for it before you can even explain your problem. It also helps to know the exact location of the motel and the dates of your stay.

Where to Quickly Solve Problems with Motel 6

Here’s a cheat sheet for getting your specific problem handled with the least amount of headache.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Overcharge	Phone Support (Guest Relations at 1-800-899-9841)	Have your credit card statement handy with the date and amount of the charge. Phone agents are best equipped to handle refunds.
Changing or Canceling a Reservation	Phone Support (Reservations at 1-800-557-3435) or Website	If you booked online, modifying it there is usually fastest. If you run into trouble, the 24/7 reservations line is your backup.
A Complaint About a Specific Hotel	Phone Support (Guest Relations at 1-800-899-9841)	Call as soon as possible. Be ready to provide the hotel's location, your room number, and specific details about the issue.
Can't Find Your Reservation	Website Self-Service or Phone	Use the 'Find My Reservation' tool on the website first. It's faster than calling if you just misplaced the confirmation email.