What are FlixBus customer service hours?

Their phone line is open 24/7. So you can call them anytime, which is helpful if your bus gets canceled in the middle of the night.

Is there a FlixBus live chat option?

Yes, but it's a whole process. You have to fight with their chatbot first, which kept trying to send me articles I had already read about luggage policies when I just wanted to know if I could change my seat. If you type 'speak to agent' enough times, it will eventually connect you to a real person, assuming they're available. It's a bit of a hassle.

What's the fastest way to reach FlixBus support?

If your bus is leaving soon or you have an urgent problem, call them. Don't bother with the contact form. Just call. You might be on hold for a bit, but it's your best shot for immediate help.

Do I need my account number to contact FlixBus?

You don't have an 'account number.' What you need is your booking number. It's on your ticket confirmation email.

Can I email FlixBus customer service?

Not directly, no. They make you use a contact form on their website. It feels a bit like sending a message into the void, but they do eventually respond. Usually.

Is there a FlixBus mobile app for support?

The app is mostly for booking and showing your ticket. It's not great for support. You can access the help section from it, but it just redirects you to the same help website with the chat and contact form you'd find on your computer, which is kind of pointless when you're already frustrated and just want a simple 'contact us' button. I tried it once while stuck at a station in Philly, and it was not a smooth experience.

What information should I have ready when calling?

Have your booking number, the full name on the ticket, and the email address you used. If it's about a payment issue, have the date of the transaction ready too. Don't make them wait while you search through your inbox.

What do I do if I left something on the bus?

Ugh, this is the worst. Don't call the main number. They have a completely separate 'Lost & Found' form on their website you have to fill out within 14 days, and honestly, it feels like a long shot. I once left a brand new scarf on a bus from New York to Boston, filled out the form with a super detailed description, and never heard a single word back. So, fill it out, but maybe don't get your hopes up.

How to Contact FlixBus Customer Service

Trying to get in touch with FlixBus can feel like a journey in itself, especially when you're dealing with common headaches like tracking down a refund for a canceled trip or figuring out why your bus is delayed. It's a common complaint seen on sites like Trustpilot. Whether you're trying to sort out your booking for the next big music festival or just get home, you have a few options. You can reach them by phone, use their website's live chat, or ping them on social media channels like Facebook and Twitter. Before you dive in, it's always a good idea to check their official site for the latest updates. Visit FlixBus at https://www.flixbus.com to get started.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact FlixBus

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to get in touch with FlixBus depending on your situation.

Contact Method	Details & Availability	Best for...
Phone	+1 (855) 626-8585. Available 24/7.	Urgent issues, like a missed connection or last-minute booking changes.
Live Chat	Accessible via the FlixBus Help Center. Available 24/7.	Quick questions, booking assistance, and technical website problems.
Contact Form	Available on their website's help page.	Non-urgent issues, formal complaints, and refund requests.
Social Media	Facebook (@FlixBusUSA), Twitter/X (@FlixBus_USA)	Public complaints, general questions, and getting a faster response when other channels fail.

Customer Support Channels

📞 Phone Support

For direct assistance, calling is often your best bet.

Department	Phone Number	Hours (Timezone)
General Support	+1 (855) 626-8585	24/7 (EST)

📧 Email Support (via Contact Form)

FlixBus doesn't list a direct support email. Instead, they use a contact form on their website which routes your request to the appropriate department.

Purpose	How to Access	Notes
General Inquiries & Refunds	FlixBus Contact Form	Response can take several business days. Best for issues that aren't time-sensitive.

💬 Live Chat or Website Bot

Their live chat is a good first stop for simple problems.

Where to access: Go to the FlixBus Help Center and look for the chat bubble icon in the bottom right corner.
Steps to access: Click the icon, and you'll first interact with a chatbot. It can handle basic questions about bookings and policies.
Types of problems it handles: The bot is good for finding help articles, checking booking status, and answering simple FAQs.
Escalation: If the bot can't solve your problem, you can request to be transferred to a live agent during their operating hours.

📱 In-App Support

You can manage your booking and find help directly through the FlixBus app.

Platform: Available on iOS and Android.
Steps to contact support: In the app, go to the 'Help' section. From there, you can access the Help Center, which includes the contact form and a link to start a live chat.

⏱️ Estimated Response Times from FlixBus

Method	Expected Wait Time
Phone	5-20 minutes hold time, depending on call volume.
Email (Contact Form)	3-5 business days.
Chat	2-10 minutes for a live agent.
App	Same as Chat or Email, depending on the method used.

🔍 Tips to Reach Support Faster from FlixBus

Call early in the morning: Try calling between 7 AM and 10 AM EST on weekdays to avoid the longest wait times.
Use the live chat for simple questions: It's often faster than waiting on hold for a simple query.
Have your booking number ready: This is the first thing they'll ask for, so have it handy to speed things up.

Before You Call: What to Have Ready

Seriously, don't waste your time or the agent's. Before you even think about calling, make sure you have your booking number and the email address you used to book the trip. Trust me, they will ask for it immediately. It also helps to have the last four digits of the credit card you paid with, just in case they need to verify your identity.

Where to Quickly Solve Problems with FlixBus

Here’s how to handle some of the most common FlixBus frustrations.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A delayed or canceled bus	Phone Support (+1 855-626-8585)	This is urgent. A phone agent can give you the most up-to-date information and help you rebook immediately if needed.
Requesting a refund	Website Contact Form	Phone agents often can't process refunds directly. The form creates a paper trail, which is what you want for financial matters.
Lost Luggage	Lost & Found Form on their website	Don't call the main support line for this. They have a separate process and form specifically for lost items to track them across their network.
Changing your booking	'Manage My Booking' on the website or app	This is almost always faster to do yourself online. You only need to call if you're getting an error or it's less than 15 minutes before departure.