| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 877-424-6423 (24/7) | Urgent issues, reservation changes, immediate help |
| Website Contact Form | Online form on Choice Hotels website | Non-urgent questions, feedback, providing documentation |
| Choice Hotels, 1 Choice Hotels Circle, Suite 400, Rockville, MD 20850 | Formal complaints, legal notices | |
| Hotel Front Desk | Direct phone number of the specific hotel | Issues related to a current or upcoming stay at that location |
Different Ways to contact Comfort Inn
Customer Support Channels
Since Comfort Inn is part of the Choice Hotels family, most customer service is handled through their central system.
📞 Phone Support
This is the most direct way to get help for booking issues or immediate needs.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| US Customer Service | 877-424-6423 | 24 hours a day, 7 days a week |
| Choice Privileges Loyalty Program | 888-770-6800 | Mon-Fri, 8 AM - 10 PM; Sat-Sun, 9 AM - 7 PM |
📧 Email Support
Comfort Inn doesn't list a direct support email. Instead, they use a contact form on the Choice Hotels website, which routes your request to the right department.
| Purpose | How to Access | Notes |
|---|---|---|
| General Inquiries & Feedback | Choice Hotels Contact Form | Response typically takes 24-72 hours. You'll get a case number via email. |
💬 Live Chat or Website Bot
There is no widely available live chat feature for general customer support. Your best bet for digital contact is the website form. Some people have reported a chat option appearing once logged into a Choice Privileges account, but it's not consistent.
📱 In-App Support
The Choice Hotels app is mainly for booking and managing stays. It doesn't have a dedicated support chat, but you can use it to find reservation details and access contact numbers easily.
- Platform: iOS and Android
- Steps: Download the 'Choice Hotels' app, log in, and your reservation details will contain links or numbers to call for support.
Estimated Response Times from Comfort Inn
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during peak travel seasons) |
| Website Contact Form | 24-72 hours |
| 7-14 business days for a response | |
| Hotel Front Desk | Immediate |
Tips to Reach Support Faster from Comfort Inn
- Call during off-peak hours: Try calling late at night or early in the morning (like 6 AM ET) to avoid long hold times.
- Contact the hotel directly: For issues with your room or a specific stay, calling the hotel's front desk is much faster than corporate support.
- Use the app for simple tasks: Modifying or canceling a flexible reservation is often quickest through the Choice Hotels app.
- Have your loyalty number ready: If you're a Choice Privileges member, providing your number upfront helps them pull up your info instantly.
Before You Call: What to Have Ready
Don't get stuck on the phone fumbling for information. Before you even dial, make sure you have these things in front of you. Trust me, it makes the call go twice as fast.
- Your reservation confirmation number: This is the most important piece of information they'll ask for.
- Your Choice Privileges member number: If you have one, it helps them find your entire history.
- The full name and address on the reservation: They will use this to verify your identity.
- The dates of your stay: Be specific about check-in and check-out dates.
- Your credit card: If you have a billing question, have the card you used for the booking handy.
Where to Quickly Solve Problems with Comfort Inn
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error on Your Card | Phone Support (877-424-6423) | Have the charge date and amount from your statement ready. Phone agents can investigate billing issues most effectively. |
| Changing or Canceling a Reservation | The Choice Hotels App or Website | This is almost always faster than calling, provided your reservation type allows for online changes. |
| An Issue During Your Stay (e.g., Wi-Fi, room cleanliness) | The Hotel's Front Desk | Calling the front desk directly is the only way to get immediate help for problems happening right now. Don't wait. |
| Filing a Formal Complaint After a Stay | Website Contact Form | This creates a digital paper trail with a case number, which is essential for follow-up. |
| Missing Loyalty Points | Choice Privileges Website | Log in and use the 'Report a Missing Stay' form. It's an automated process and much quicker than explaining it to an agent. |
Additional Helpful Links for Comfort Inn
How Pine AI Can Help You Save Time Contacting Comfort Inn
Tired of waiting on hold or navigating confusing hotel websites? Pine AI can help manage your reservations and communications effortlessly. We can assist with tracking down contact information or even help you cancel a booking when you're short on time. Let Pine AI handle the hassle so you can focus on your travel plans.
Frequently Asked Questions about Comfort Inn
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Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
