What are Gotogate customer service hours?

Good luck finding them. They don't list official hours, so you're basically calling into the void and hoping someone picks up, which can be a real test of patience especially when you're trying to sort out a flight that leaves tomorrow.

Is there a Gotogate live chat option?

A 'live chat'? More like a 'dead end bot'. It just sends you to FAQ articles. I tried three times to get a real person and the bot kept asking if I wanted to know about baggage allowance for a flight I wasn't even on.

What's the fastest way to reach Gotogate support?

Phone. Just phone. Be prepared to wait, but it's your only shot for anything urgent. Seriously, clear your schedule, put it on speaker, and do your laundry or something while you're on hold.

Do I need my account number to contact Gotogate?

No, you need your booking reference number. It's on your confirmation email. That's the magic key.

Can I email Gotogate customer service?

You can, but it's through a contact form on their site, not a direct email address. It's fine for non-urgent stuff, I guess. Just don't expect a reply the same day, or even the same week if you're unlucky.

Is there a Gotogate mobile app for support?

Yeah, they have an app, and it's actually not terrible for checking your booking details. You can access support through it, but it mostly just links you back to the same help center and contact forms as the website. It's not a secret back door to faster help, unfortunately.

What information should I have ready when calling?

Have your booking reference number, the full names of the travelers exactly as they appear on the passport, and the credit card you paid with. Don't make them wait. They won't hesitate to put you back on hold if you're fumbling for information, and trust me, you do not want to go back into that hold music abyss.

Why is it so hard to get a refund from Gotogate?

Because they're a third-party agent. They have to get the money back from the airline first, a process that can feel like it's happening in slow motion, and then they process it back to you, often minus their own fees. It's a whole chain of command. It's not right, but that's how it works.

How to Contact Gotogate Customer Service

Trying to contact Gotogate can feel like a challenge, especially when you're dealing with common frustrations like nightmare refund requests or impossible booking changes that people often complain about on sites like Trustpilot. Whether you're trying to sort out a complex multi-city trip you planned after seeing it on TikTok or just need a simple answer, getting a hold of a real person is key. You can generally reach them by phone, through their online contact form, or via social media. Before you dive in, it's always a good idea to check their official website for the latest updates at Visit Gotogate.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Gotogate

Getting in touch with an online travel agency can be tricky. Here’s a breakdown of the best ways to try and reach Gotogate, based on what you need.

Contact Method	Details & Availability	Best for...
Phone	+1 855 920 1598 (US Number). Hours are not officially listed, so expect potential wait times.	Urgent issues, like last-minute flight changes or cancellations.
Online Contact Form	Accessible via their Help Center on the website.	Non-urgent questions, refund requests, and creating a paper trail for complaints.
Social Media	Facebook, Twitter/X	Public complaints or general questions. Response times can vary wildly.
'My Bookings' Portal	Log in on their website.	Self-service for managing your booking, checking details, and initiating changes or cancellations.

Customer Support Channels

📞 Phone Support

This is often the most direct way to speak with someone, but it requires patience.

Department	Phone Number	Hours (Timezone)
Main Support (US)	+1 855 920 1598	Not officially published. Be prepared for long waits.

📧 Email Support

Gotogate directs most written communication through an online form rather than a direct email address.

Purpose	Email	Notes
General Inquiries	Via Online Contact Form	Response can take several business days. Best for issues that are not time-sensitive.
Formal Complaints	Via Online Contact Form	Use this to create a written record of your communication.

💬 Website Bot

Gotogate's site features a help bot designed to guide you to FAQ articles.

Where to access: Look for the 'Help' or 'Contact Us' section on the Gotogate website.
Types of problems it handles: It's best for simple questions about baggage, check-in, or finding your booking.
Does it escalate to humans? Rarely. The bot is designed to keep you in the self-service area and typically does not transfer you to a live agent.

📱 In-App Support

If you booked through the Gotogate app, you can access support there.

Platform: Available for iOS and Android.
Steps to contact: Log into the app, find your booking, and look for a 'Support' or 'Help' option. It will usually link you to the same resources as the website.

Estimated Response Times from Gotogate

Based on customer feedback, patience is a necessity. These are not official times, but they reflect common user experiences.

Method	Expected Wait Time
Phone	Highly variable, reports of 30-90 minute waits are common.
Email / Contact Form	3-7 business days, sometimes longer.
Social Media	1-3 days, or sometimes no response at all.

Tips to Reach Support Faster from Gotogate

Use the 'My Bookings' Portal First: Many issues like cancellations or change requests can be initiated online, which is often faster than waiting for an agent.
Call Early: If you must call, try calling as soon as phone lines might open in a European timezone, as the company is based in Sweden. This can sometimes help you avoid peak call times.
Have Your Booking Reference Ready: This is the first thing any agent will ask for. Have it copied and ready to go.

Before You Call: What to Have Ready

Don't waste your own time. Before you even think about dialing, make sure you have your booking reference number and the email you signed up with handy. Trust me, they will ask for it immediately. It's also smart to have your most recent bill or credit card statement available if the issue is about a payment.

Where to Quickly Solve Problems with Gotogate

Here’s a quick guide to getting the right help for the most common issues.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Discrepancy	Phone Support	This is one of the few issues where talking to a person is essential. Have the charge date and amount ready, but expect a long hold time.
Changing Flight Details	'My Bookings' Portal (Self-Service)	Always try the online portal first. It's faster than an agent, but be aware of the fees, which are often high.
Requesting a Refund	Online Contact Form, then Phone	Start the request online to create a record. If you hear nothing for weeks, you'll have to follow up by phone, referencing your initial request.
Filing a Formal Complaint	Online Contact Form	A written complaint is your best bet. It creates a paper trail that you can reference later if you need to escalate the issue.