What are Choice Hotels customer service hours?

Their main customer service line is open 24/7, which is great, but the specialized Choice Privileges rewards line has more limited hours on weekends. So if you're calling about points, don't wait until Sunday night while listening to their awful hold music.

Is there a Choice Hotels live chat option?

Nope. Don't bother looking for one. It's really just a glorified FAQ bot that keeps trying to send you links to the help center, which is probably where you started in the first place before realizing you needed to talk to an actual person.

What's the fastest way to reach Choice Hotels support?

Calling them. Just call. Pick up the phone and dial, especially if your issue is urgent. Try to call on a Tuesday or Wednesday morning if you can, it seems to be the sweet spot for avoiding a super long wait.

Do I need my account number to contact Choice Hotels?

Oh, absolutely, and don't be surprised if you enter your Choice Privileges number into the automated phone system only for the representative to immediately ask you for it again the second they pick up the phone.

Can I email Choice Hotels customer service?

Not directly. You have to use the contact form on their website. It works, but it's not for anything urgent. Think of it as sending a message in a bottle, you'll probably get a response in a couple of business days.

Is there a Choice Hotels mobile app for support?

Yes, there is. You can manage your booking and find a 'Contact Us' section, but honestly, it mostly just gives you the same phone numbers and a link to the website's contact form. I had to tap through three different menus just to find the support button.

What information should I have ready when calling?

Don't even bother calling yet. Get your confirmation number, the email you booked with, and your Choice Privileges number written down because they will absolutely ask for all three, sometimes more than once if you get transferred. I even keep the hotel's address handy just in case.

How do I complain about a specific hotel?

You should call the main Guest Relations line first to create a formal record of the complaint. But be aware, their first step is almost always to tell you to contact the hotel's general manager directly, so you might as well prepare to make that call too.

How to Contact Choice Hotels Customer Service

Trying to get in touch with Choice Hotels can feel like a hassle, especially when you're dealing with common frustrations like reservation problems or billing disputes that pop up on sites like the Better Business Bureau. Everyone's looking for that perfect, affordable stay, but a booking headache is the last thing you need. Whether you need to call, use their website, or ping them on social media, this guide will show you how to reach them. You can find all their official contact options by visiting Choice Hotels at www.choicehotels.com.

Last Edited on 07 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Choice Hotels

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to get the help you need from Choice Hotels.

Contact Method	Details & Availability	Best for...
Phone	877-424-6423 (General) 888-770-6800 (Choice Privileges)	Urgent issues, reservation changes, billing disputes
Website Form	Available on their 'Contact Us' page	General inquiries, feedback, non-urgent problems
Social Media	Facebook, X (Twitter)	Public complaints, quick questions
Mail	Choice Hotels International, Attn: Guest Relations, 1 Choice Hotels Circle, Suite 400, Rockville, MD 20850	Formal complaints, sending documents

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (Timezone)
US Customer Relations	877-424-6423	24/7
Choice Privileges Rewards	888-770-6800	Mon-Fri, 8 AM - 10 PM; Sat-Sun, 9 AM - 7 PM (EST)

📧 Email & Website Support

Choice Hotels primarily uses a contact form on their website instead of a direct support email. This helps them route your request to the right department.

Purpose	Contact Method	Notes
General Inquiries	Website Contact Form	Response times can vary, typically 2-3 business days.
Guest Relations	Use the contact form and select 'Comment/Complaint'	Be as detailed as possible for a better response.

💬 Live Chat or Website Bot

Choice Hotels does not currently offer a live chat feature with human agents on their main website. They have a help center with searchable articles, but no direct chat functionality for immediate support.

📱 In-App Support

Platform: iOS and Android
Steps to contact support: The app is designed for booking and managing stays. For support, the app will typically direct you to the main customer service phone numbers or the website's contact form. You can usually find a 'Help' or 'Contact Us' link in the account or settings menu.

Estimated Response Times from Choice Hotels

Method	Expected Wait Time
Phone	5-20 minutes, depending on call volume
Website Form	2-3 business days
Social Media	24-48 hours
Mail	1-2 weeks

Tips to Reach Support Faster from Choice Hotels

Call during off-peak hours. Try calling mid-week in the late morning or early afternoon to avoid long waits.
Use the Choice Privileges number. If you're a member, the dedicated line often has shorter wait times.
Have all your information ready. Don't make them wait while you search for your confirmation number.

Before You Call: What to Have Ready

Seriously, don't waste your time or theirs. Before you even dial, make sure you have your Choice Privileges member number and your reservation confirmation number written down. Trust me, they will ask for it, probably more than once if you get transferred. It also helps to have the email address associated with your account handy.

Where to Quickly Solve Problems with Choice Hotels

Here’s a guide to getting the right help for the most common issues.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An error with your reservation	Phone Support (877-424-6423)	This is the fastest way to confirm, change, or cancel a booking. Website changes can sometimes be glitchy.
A billing dispute or incorrect charge	Phone Support (877-424-6423)	Phone agents have the authority to review charges and process refunds. Have the date and amount of the charge ready.
Missing Choice Privileges points	Choice Privileges Phone Line (888-770-6800)	This team deals specifically with the rewards program and can investigate missing points from a past stay.
Filing a formal complaint about a hotel	Phone Support (Ask for Guest Relations)	A phone call creates a clear record. Be prepared to provide details about the specific hotel location and the dates of your stay.