What are Choice Hotels customer service hours?

For booking a room, they're available 24/7. You can call anytime. But for anything more complicated, like a billing dispute or a problem with your points, you need to call the Guest Relations or Choice Privileges lines during their specific business hours, which are mostly standard weekday hours on Eastern Time.

Is there a Choice Hotels live chat option?

Nope, and it's kind of annoying. I looked all over the site for a chat bubble, but it seems they really want you to either call them or fill out a web form. The lack of a quick chat option feels a bit dated, especially when you just have a simple question and don't want to be stuck on hold listening to bad music.

What's the fastest way to reach Choice Hotels support?

Just call. Seriously. If your issue is urgent, picking up the phone is the only way to go. Emailing them through the web form is like sending a message in a bottle, you might get a response, but it won't be today.

Do I need my account number to contact Choice Hotels?

It really depends on why you're calling. If it's about a reservation, your confirmation number is the most important piece of info. But if you're calling about your rewards account, you absolutely need your Choice Privileges number ready, otherwise they spend the first five minutes just trying to look you up by your phone number and zip code.

Can I email Choice Hotels customer service?

You can't just send an email to a simple address. You have to use the contact form on their website. It's fine for non-urgent stuff, I guess. I used it once to ask for a copy of a receipt and got an automated reply saying they'd get back to me in 48-72 hours, which they eventually did, but it's not for anything you need solved right now.

Is there a Choice Hotels mobile app for support?

The app is mostly for booking and managing your stays. It's pretty good for that. But for support, the 'Contact Us' button in the app just gives you the same phone numbers listed on the website, so it's less of a support channel and more of a glorified contacts page.

What information should I have ready when calling?

Have everything open in front of you before you dial. I mean it. You'll need your reservation confirmation number or your Choice Privileges member number, the full name on the reservation, and the dates of your stay. If it's a billing problem, have the last four digits of the credit card you used, because they will definitely ask for it to verify who you are.

Can I complain about a specific hotel directly to corporate?

Yes, and you probably should if you had a really bad experience. The Guest Relations phone number is the channel for that. Don't just complain to the front desk manager who might not do anything, call corporate to create an official record of the issue, especially if it's something serious. They have a process for dealing with their franchise locations.

How to Contact Choice Hotels Customer Service

Trying to get in touch with Choice Hotels can feel like a journey in itself. Whether you're dealing with common frustrations people mention online, like issues with Choice Privileges rewards points or unexpected charges on your bill, getting a straight answer is key. With everyone booking trips like they're the star of their own travel vlog, you need quick access to support. You can reach them by phone, through their website contact forms, or on social media channels like Twitter and Facebook. Before you dive in, it's always a good idea to check their official site for the most up-to-date information. Visit Choice Hotels at www.choicehotels.com to get started.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Choice Hotels

Navigating customer service can be a pain. Here’s a simple breakdown of the best ways to reach Choice Hotels, so you can pick the right one for your problem.

Contact Method	Details & Availability	Best for...
Phone	Multiple numbers for specific departments, generally available 24/7 for reservations.	Urgent issues, reservation changes, billing disputes.
Website Form	Available 24/7 via their 'Contact Us' page.	Non-urgent questions, feedback, submitting documentation.
Social Media	@ChoiceHotels on Twitter, Facebook	Public complaints, quick questions, getting a general response.
Mail	Corporate addresses available for formal correspondence.	Formal complaints, legal notices, when you need a paper trail.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem. Make sure you're calling the right department to avoid getting transferred around.

Department	Phone Number	Hours (Timezone)
Reservations (US & Canada)	877-424-6423	24/7
Choice Privileges Member Services	888-770-6800	Mon-Fri, 8 AM - 10 PM; Sat-Sun, 9 AM - 7 PM (EST)
Guest Relations	800-300-8800	Mon-Fri, 8 AM - 8 PM (EST)
Website/App Support	877-424-6423	24/7

📧 Email & Online Forms

If your issue isn't urgent, sending a message through their website is a solid option. They don't list direct public emails, preferring to route inquiries through their web forms.

Where to access: Choice Hotels Contact Us Page
Notes: You'll have to fill out a form. The average response time is typically 2-3 business days, so don't use this for anything that needs immediate attention.

💬 Live Chat or Website Bot

Choice Hotels does not currently offer a prominent live chat feature for general customer service on their main website. Your best bet for real-time help is calling them.

📱 In-App Support

Support within the Choice Hotels app (available on iOS and Android) primarily directs you to the same resources as the website.

Platform: iOS, Android
Steps to contact: In the app, navigate to your profile or the main menu. Look for a 'Help' or 'Contact Us' section, which will typically provide the main support phone numbers or link you to the website's contact form.

Estimated Response Times from Choice Hotels

Knowing how long you might have to wait can save you some frustration. These are just estimates, of course.

Method	Expected Wait Time
Phone	5-20 minutes, can be longer during peak travel seasons.
Website Form	2-3 business days.
Social Media	A few hours to a full day.
App	N/A (redirects to phone or web form).

Tips to Reach Support Faster from Choice Hotels

Call during off-peak hours. Try calling mid-week in the early morning or later in the evening to avoid the rush.
Use the right department number. Calling the specific line for Choice Privileges or Guest Relations directly is much faster than going through the main reservations line.
Have your details ready. Don't make them wait while you search for your confirmation number. It just slows everything down.

Before You Call: What to Have Ready

Don't waste your time. Before you even dial, make sure you have your [[required-info-1]] (Confirmation Number) and [[required-info-2]] (Choice Privileges Number) handy. Trust me, they will ask for it. It's also smart to have the dates of your stay and the specific hotel location ready to go. If it's a billing issue, have your [[required-info-3]] (credit card statement) with the charge visible.

Where to Quickly Solve Problems with Choice Hotels

Here’s a cheat sheet for getting your specific problem handled with the least amount of hassle.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Wrong Charge	Phone Support (Guest Relations: 800-300-8800)	Have the date and amount of the charge ready. Phone agents are your best bet for getting a direct resolution or starting an investigation.
Missing Choice Privileges Points	Phone Support (Member Services: 888-770-6800)	This is faster than the online form. Make sure you have your stay details, including the hotel name and dates.
Changing or Canceling a Reservation	Website or Mobile App (Self-Service)	This is almost always faster than calling, unless you have a complex, non-refundable booking that requires an exception.
A Complaint About a Hotel Stay	Phone Support (Guest Relations: 800-300-8800)	A phone call creates a clear record and gives you a better shot at escalation. Be specific about what happened and what you expect.