What are Kayak customer service hours?

There are no hours because there's no call center. Kayak is a tech company, so their support is an online form you can fill out 24/7, but a human will only get back to you during standard business hours, probably.

Is there a Kayak live chat option?

Nope. It's just you and their library of help articles. I once spent ten minutes clicking through their help section, which just kept looping me back to the same three articles, thinking a chat box would eventually pop up. It never did.

What's the fastest way to reach Kayak support?

The fastest way? Don't. Seriously, for almost any problem with a flight or hotel, you need to contact the provider like United or Marriott directly. Their number is in the confirmation email Kayak sent you. That's the real shortcut.

Do I need my account number to contact Kayak?

Yes, have it ready. If you're trying to get help for a booking you made, you absolutely need the confirmation number or itinerary number from your email, otherwise you're just wasting your time going back and forth with their support form. It's usually a long string of letters and numbers, not the little four-digit code from your credit card statement.

Can I email Kayak customer service?

Not directly, no. They funnel you through a contact form on their website, which probably turns your message into a ticket that lands in some general inbox, so it feels like sending a message in a bottle. I once filled it out and got an automated reply three days later asking for information I had already provided in the first message.

Is there a Kayak mobile app for support?

Yes, it's there. You can access the help section through the app's profile or settings menu, but it mostly just links you back to the same help articles and contact form as the desktop site, so don't expect a secret, faster support channel. It's buried under the 'Profile' tab, not a big obvious 'Help' button on the home screen.

What information should I have ready when calling?

Okay, first, you're not calling Kayak. You're calling the airline or hotel. Have your booking confirmation number, the full names of the travelers, and the credit card you booked with handy. They will ask for all of it.

Why can't Kayak cancel my flight for me?

Because they never sold it to you. Think of Kayak like Google for flights. They find the deals, but when you click 'book,' they send you to the airline's website to actually pay and get the ticket. Kayak doesn't have your money or control over your ticket.

How to Contact Kayak Customer Service

Trying to contact Kayak can feel a bit like searching for a flight deal that's just too good to be true. You know it's out there, but finding it is the hard part. Many users on sites like Trustpilot report frustrations with getting refunds or making booking modifications, which makes sense when you realize Kayak is a search engine, not the actual airline or hotel. It's like the travel version of that 'quiet luxury' trend, where the best stuff is hard to find. The main way to get in touch is through their online help center, but you can also try hitting them up on social media. Your best bet is always to start at the official site, Visit Kayak, to see your options.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Kayak

Getting a human at Kayak is tricky because they are a travel search engine, not a travel agency. They connect you to the airline, hotel, or car rental company, who then handles your booking and payment. This means for most issues, you'll need to contact the actual travel provider. Here’s a breakdown of how to navigate Kayak's own support system.

Contact Method	Details & Availability	Best for...
Help Center / Contact Form	Available 24/7 online. This is their primary support channel.	Technical issues with the Kayak website or app, questions about your Kayak account, or help finding the actual booking provider's contact info.
Social Media	Active on Twitter (@KAYAK) and Facebook.	Public complaints, general questions, or when you're not getting a response through the help center. Response times can vary.
Direct Provider Contact	Find the airline or hotel's number in your confirmation email.	Anything related to changing, canceling, or getting a refund for your booking. This is the most direct route for 99% of problems.

Customer Support Channels

📞 Phone Support

Kayak does not provide a public customer service phone number for booking-related issues. This is a huge point of frustration for many travelers. Since they don't process the bookings themselves, they direct all inquiries about payments, cancellations, and changes to the airline, hotel, or rental agency you booked with. Your confirmation email is your key; it will have the correct phone number for the company that has your money.

📧 Email Support

Similar to phone support, there isn't a direct [email protected] email address for you to use. All written communication is handled through their online contact form located in the Help Center. Submitting a request there creates a support ticket.

💬 Live Chat or Website Bot

Kayak does not currently offer a live chat feature for customer support. Their support system is built around a self-service Help Center filled with articles. You can search for your issue, and if you can't find an answer, you'll be guided to their contact form. There is no option to escalate to a live human agent via chat.

📱 In-App Support

If you're using the Kayak app on iOS or Android, you can access support through your profile.

Open the Kayak app.
Tap on your 'Profile' icon.
Scroll down and select 'Help/Feedback'.
This will take you to the mobile version of their Help Center, where you can search articles or find the contact form.

Estimated Response Times from Kayak

Since the main contact method is a form, response times can be a bit of a waiting game.

Method	Expected Wait Time
Help Center Form	24-72 hours
Social Media	A few hours to a day
App Support	24-72 hours (uses the same form)

Tips to Reach Support Faster from Kayak

Go to the Source: For any booking issue, contact the airline or hotel directly. This is the fastest way. Don't waste time with Kayak first.
Be Super Detailed: When using the contact form for a site issue, include your browser, device, and screenshots. The more info you give, the fewer back-and-forth emails you'll have.
Use Your Itinerary: Kayak's 'Trips' feature organizes your travel plans. Your booking provider's contact information is often stored there, making it easy to find.

Before You Contact Them: What to Have Ready

Don't waste your time. Before you fill out that form or, more importantly, call the actual airline or hotel, get your stuff together. Trust me, they will ask for it.

Your booking confirmation number or itinerary ID.
The email address you used to make the booking.
The exact dates of travel and names of the travelers.
The last four digits of the credit card used for the purchase.

Where to Quickly Solve Problems with Kayak

Here’s a quick guide to stop you from running in circles. The key is knowing who to contact.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A charge you don't recognize	Contacting the airline or hotel directly.	Check your confirmation email. Kayak's name might appear on your statement, but the charge is from the provider. They have the power to issue refunds.
You need to cancel or change a flight	Calling the airline listed on your booking confirmation.	This is not something Kayak can do. Calling them is a dead end. The airline manages the ticket entirely after purchase.
The Kayak website is glitching	Kayak's Help Center Contact Form.	This is one of the few times you should contact Kayak directly. Be specific about the error you're seeing. A screenshot helps.
You can't find your booking confirmation	Search your email inbox first. If it's gone, use the Kayak Help Center form.	Provide the email address, travel dates, and traveler names. They can help locate the booking and resend the confirmation.