What are Kayak customer service hours?

Kayak itself doesn't really have 'hours' since it's mostly online forms, which you can fill out anytime. But the real question is about the airline or hotel you booked with, and their hours are all over the place, so you'll have to check your booking confirmation for their specific contact details. I once had to call an airline in a completely different time zone at 3 AM my time just to sort out a baggage issue.

Is there a Kayak live chat option?

Nope. It's a ghost town on that front. You'd think a major tech company would have a simple chat bot, but they push you to their FAQ pages or a contact form. It's pretty annoying when you just have a quick question.

What's the fastest way to reach Kayak support?

The fastest way is to realize you probably don't need Kayak support. You need the airline's support. Or the hotel's. Find that number in your confirmation email and call it. That's the real shortcut.

Do I need my account number to contact Kayak?

You don't really have a Kayak 'account number,' but you absolutely need your booking confirmation number or itinerary number for everything. Don't even bother trying to contact the airline or hotel without that specific string of letters and numbers, because they'll just tell you to call back after you find it, which is exactly what happened to my friend trying to fix a flight to Denver.

Can I email Kayak customer service?

You can't just open up your Gmail and send a message to a simple support@kayak.com address, unfortunately. You have to go through their website's contact form, which basically functions like an email but forces you to navigate through a maze of dropdown menus first just to ask a simple question.

Is there a Kayak mobile app for support?

The app exists, yes. But for support? It just redirects you to the same mobile help center website you can get to on your browser. So, it's not really a special support channel, more like a bookmark with extra steps.

What information should I have ready when calling?

Okay, listen up. Before you call anyone, have your booking confirmation number, the full names of all travelers exactly as they appear on the booking, and the last four digits of the credit card you used. I swear, the one time I forgot the credit card info, the agent treated me like I was trying to pull a fast one, and the whole call took twice as long while I dug through my wallet.

Why can't I find a phone number for Kayak?

Because they don't want you to find one. It's that simple. Kayak is a search engine, not a travel agent, so they funnel all direct booking problems to the actual service provider, like the airline or the car rental company. This setup saves them a fortune in call center costs but leaves you feeling like you're shouting into the void when you have a problem with their site itself.

How to Contact Kayak Customer Service

Trying to contact Kayak can feel like a journey in itself, especially when you're just trying to figure out your own travel plans. Whether you're dealing with common headaches like booking errors or frustrating refund problems that people mention on Trustpilot, getting a straight answer is key. You can try their online Help Center, use their contact forms, or even try reaching out on social media like X (formerly Twitter) or Facebook. But remember, Kayak is a search engine, so for many issues, you'll need to contact the airline or hotel directly. Before you get lost trying to find a flight for the next leg of the Eras Tour, let's break down the best ways to get help. Visit Kayak's official site to start, but keep reading for the real scoop.

Last Edited on 07 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Kayak

Because Kayak is a travel search engine and not a direct travel provider, getting help works a bit differently. Your main point of contact for booking issues will almost always be the airline, hotel, or rental agency, not Kayak itself.

Contact Method	Details & Availability	Best for...
Help Center / Contact Form	Available 24/7 via their website. Response times vary.	General questions, website issues, feedback.
Contacting the Travel Provider	Phone number or email is in your booking confirmation. This is NOT Kayak.	Urgent issues, changes to bookings, cancellations, refunds.
Social Media (X/Facebook)	@Kayak on X, facebook.com/kayak. Public posts often get a quicker response.	Public complaints, when other methods have failed.

Customer Support Channels

Here’s a breakdown of the support channels and, more importantly, who you should be contacting.

a. 📞 Phone Support

This is the most common point of confusion. Kayak does not offer a public phone number for customer support. The phone number you need belongs to the company you booked with (e.g., Delta Air Lines, Marriott, Hertz).

Department	Phone Number	Hours (Timezone)
Your Airline/Hotel/Car Rental	Check Your Confirmation Email	Varies by Provider

b. 📧 Email Support

Kayak uses an online contact form instead of a direct support email address. This is the primary way to contact Kayak for issues related to their website or app, not your travel bookings.

Purpose	Email	Notes
General Inquiries	Via Kayak Help Center Contact Form	Avg. response: 1–3 business days

c. 💬 Live Chat or Website Bot

Unfortunately, Kayak does not currently offer a live chat or an interactive bot for customer support. You will be directed to their static Help Center articles for answers.

d. 📱 In-App Support

Support within the Kayak app (available on iOS and Android) functions similarly to the website. You can access the Help Center through the app menu, which will lead you to the same articles and contact form.

Estimated Response Times from Kayak

Patience is key, especially when you're not dealing with the final travel provider directly.

Method	Expected Wait Time
Phone (with partner)	Varies widely by airline/hotel
Email (Contact Form)	24 - 72 hours
Chat	Not Available
App	24 - 72 hours (uses contact form)

Tips to Reach Support Faster from Kayak

Your confirmation email is your golden ticket. The airline or hotel's direct contact info is in there, use that first for booking issues.
Don't waste time asking the Kayak contact form to change your flight. They can't. Call the airline.
When using the contact form, be super specific. Include your booking reference, dates, and exactly what the problem is.

Before You Call: What to Have Ready

Don't waste your time on hold just to be told you're missing information. Before you call the airline or hotel, make sure you have your booking confirmation number from Kayak and the email you signed up with handy. Seriously, they will ask for it, along with the credit card you used to book.

Where to Quickly Solve Problems with Kayak

Knowing who to contact for what problem will save you a massive headache. Here’s a quick guide.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error on My Card	Phone the airline/hotel listed on your bank statement.	Kayak doesn't process payments. The charge is from the travel provider, so they are the only ones who can fix it.
Technical Glitches on Kayak's Website	Kayak's Contact Form	This is what Kayak support is for. Take a screenshot of the error to send them.
Can't Find My Booking Confirmation	Kayak "Trips" feature (Self-Service)	Log into your Kayak account and go to 'Trips'. It's way faster than waiting for an email response.
Filing a Formal Complaint About Kayak	Kayak's Contact Form	Select 'Feedback' or 'Other' as the topic. Be clear and concise, but know that responses can be slow.