What are Quality Inn customer service hours?

Their main phone line is open 24/7. So you can call whenever. But the specialized departments, like for the Choice Privileges rewards program, keep more normal business hours, mostly weekdays on Eastern Time.

Is there a Quality Inn live chat option?

Nope. I looked everywhere. You'd think they would have one by now, but they don't seem to offer a general live chat for customer service, which is pretty annoying when you just have a simple question and don't want to get stuck on hold.

What's the fastest way to reach Quality Inn support?

Calling them. It's almost always the phone. Just be ready for the hold music and the automated menu that seems designed to make you hang up before you ever reach a person. If you have an urgent issue, like a same-day cancellation, you have to call.

Do I need my account number to contact Quality Inn?

If you're a Choice Privileges member, then yes, having your member number is super helpful and will speed things up. If you're not a member, your reservation confirmation number is the most important thing to have on hand.

Can I email Quality Inn customer service?

You can't just send a simple email, which is frustrating. You have to use their online contact form. It's basically the same thing, but you have to go through their website, fill out a bunch of boxes, and hope it doesn't time out before you hit submit.

Is there a Quality Inn mobile app for support?

Yes, but it's the Choice Hotels app. You can manage bookings and find contact info there. It's not really a dedicated support channel, more of a hub that points you back to the phone number or website.

What information should I have ready when calling?

Everything. Have it all ready. I once called about a weird charge and spent ten minutes just trying to find the hotel's address because they couldn't find my reservation with just my name and stay dates, which seems like something they should be able to do.

How do I complain about a specific Quality Inn hotel?

Start with the hotel manager while you are still there. Seriously. That's your best shot. If you wait until after you leave, your only option is to contact the main Choice Hotels guest relations line, and by then it's your word against theirs and you're just another complaint in a very long queue.

How to Contact Quality Inn Customer Service

Trying to get in touch with Quality Inn can feel like a journey in itself. Whether you're dealing with a surprise charge on your bill or a reservation mix-up, which seem to be common complaints online, getting a straight answer is key. It seems like everyone is booking budget-friendly hotels these days, especially with the scramble for rooms during massive events like the Taylor Swift Eras Tour. You can reach out to them by phone, through their website's contact form, or even on social media like Twitter and Facebook. For most issues, you'll be dealing with their parent company, Choice Hotels. You can find all their official channels on the Visit Quality Inn website.

Last Edited on 07 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Quality Inn

Navigating customer service can be a hassle. Here’s a quick breakdown of the best ways to contact Quality Inn (usually through their parent company, Choice Hotels) depending on your issue.

Contact Method	Details & Availability	Best for...
Phone	877-424-6423 (General Support)	Urgent issues, reservation changes, billing disputes.
Website Form	Contact Us Page	Non-urgent questions, providing feedback, documentation.
Social Media	Facebook, Twitter/X	Public complaints, quick questions, getting a company's attention.
Mail	Choice Hotels, Attn: Guest Relations, 6811 E. Mayo Blvd., Suite 100, Phoenix, AZ 85054	Formal complaints, sending physical documents.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's complicated.

Department	Phone Number	Hours (Timezone)
US & Canada General Support	877-424-6423	24/7
Choice Privileges Member Services	888-770-6800	Mon-Fri, 8 AM - 10 PM; Sat-Sun, 9 AM - 7 PM (EST)

📧 Email & Webform Support

If your issue isn't urgent, using the website's contact form is a solid option. It allows you to document everything in writing.

Purpose	Contact Method	Notes
General Inquiries & Feedback	Website Contact Form	Expect a response within 2-3 business days.

💬 Live Chat or Website Bot

Unfortunately, Quality Inn and Choice Hotels do not offer a prominent live chat feature for general customer service. Your best bet for real-time digital contact is reaching out via their social media channels.

📱 In-App Support

Support is also available through the Choice Hotels mobile app.

Platform: iOS and Android.
Steps to access: Download the Choice Hotels app, log into your account, and navigate to the 'Contact Us' or 'Help' section, which typically provides contact numbers and links to the website.

Estimated Response Times from Quality Inn

Patience is a virtue, especially when waiting for customer service.

Method	Expected Wait Time
Phone	5-20 minutes hold time, depending on call volume.
Email / Webform	48-72 hours.
Social Media	A few hours to a full business day.
App	Directs to phone or webform, so times are similar.

Tips to Reach Support Faster from Quality Inn

Call Early or Late: Try calling early in the morning or later in the evening (EST) to avoid peak call times.
Use Social Media: A public post on Twitter/X can sometimes get a faster response than a private message or email.
Have Your Info Ready: Don't make them wait. Have all your details prepared before you contact them.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even think about dialing, get your stuff together. Trust me, the agent will ask for it, and you'll just be sitting there fumbling through emails.

Your reservation confirmation number.
The full name and address of the specific Quality Inn hotel.
Your Choice Privileges member number, if you have one.
The dates of your stay or intended stay.
Any relevant photos or documents if you're filing a complaint about your stay.

Where to Quickly Solve Problems with Quality Inn

Different problems require different approaches. Here’s a cheat sheet to get your issue handled more efficiently.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An issue during your stay (e.g., dirty room, no towels)	The Hotel Front Desk (In Person)	This is always the first step. Corporate can't fix a problem in real-time. Speak to the manager on duty for the best results.
A billing error after your stay	Phone Support (877-424-6423)	Phone agents can access billing systems directly. Have the charge date and amount from your credit card statement ready.
Problems with a reservation made online	Phone Support (877-424-6423)	Call the main support line. They have the most power to modify or cancel reservations made through the central system.
Filing a formal complaint after a bad experience	Website Contact Form or Mail	This creates a written record. Be specific, include dates, names, and your confirmation number for a formal investigation.