What are Quality Inn customer service hours?

Their main phone line for reservations and general support is open 24/7. The specialized line for the Choice Privileges rewards program, however, has more limited hours, mostly sticking to standard business times on weekdays and shorter hours on weekends, Eastern Time.

Is there a Quality Inn live chat option?

Nope. You'd think they would, but they don't. You're stuck with the phone or their website contact form. The site might have a little bot icon, but it just directs you to the same FAQ pages you were already looking at.

What's the fastest way to reach Quality Inn support?

Calling them is your best bet for speed. Be prepared for a wait. I once spent fifteen minutes on hold listening to the worst instrumental version of a pop song I've ever heard before someone finally picked up, so just put your phone on speaker and do something else while you wait.

Do I need my account number to contact Quality Inn?

You don't really have an 'account number' unless you're talking about your Choice Privileges member number. For a stay, the most important thing is your reservation confirmation number. That's the magic key to everything.

Can I email Quality Inn customer service?

You can't, not directly. They push everyone through a 'Contact Us' form on the Choice Hotels website, which feels like sending a message in a bottle. You fill out all the fields, describe your problem in a tiny box, hit submit, and just hope someone, somewhere, eventually reads it and gets back to you.

Is there a Quality Inn mobile app for support?

Yes, but it's the Choice Hotels app, not one just for Quality Inn. It's pretty useful for managing bookings and your rewards account. For support, the app mostly just gives you a button to call them or a link to that same website contact form.

What information should I have ready when calling?

Have everything ready. I mean everything. Get your confirmation number, the exact dates of your stay, the full name and address of the specific hotel you stayed at, and the last four digits of the credit card you used for the booking. If you don't have it all, they'll just put you on hold to 'look up your account,' which is code for making you wait longer.

How do I complain about a specific hotel stay?

Your best move is to call the main customer relations number, not the hotel directly, especially if you're already checked out. The corporate office can log a formal complaint and has more power to offer compensation, like points or a partial refund, than the front desk person who is probably just trying to get through their shift.

How to Contact Quality Inn Customer Service

Trying to get in touch with Quality Inn can feel like a hassle, especially when you're dealing with common frustrations like billing disputes or issues with room conditions, which people mention online quite a bit. Whether you're trying to sort out your bill after seeing them mentioned in a travel guide for the next big concert tour or just need to confirm a reservation, there are a few ways to reach them. You can contact their customer service by phone, through their online contact form, or by reaching out on social media platforms like Twitter and Facebook. For general information, your best bet is always to start at the official Quality Inn website, which is part of the Choice Hotels family.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Quality Inn

Here’s a quick breakdown of the best ways to get in touch with Quality Inn, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	877-424-6423 (US & Canada)	Urgent issues, reservation changes, billing questions, and formal complaints.
Website Contact Form	Choice Hotels Contact Us Page	Non-urgent questions, feedback about a stay, and issues where you need to provide documentation.
Social Media	@ChoiceHotels on Twitter/X	Public complaints, quick questions, and getting a faster response when other channels fail.

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem. Quality Inn is part of Choice Hotels, so you'll be contacting their central support line.

Department	Phone Number	Hours (Timezone)
Customer Relations & Reservations	877-424-6423	24/7
Choice Privileges Rewards	888-770-6800	Mon-Fri, 8 AM - 10 PM; Sat-Sun, 9 AM - 7 PM (EST)

📧 Email & Web Form Support

Quality Inn doesn't offer a direct customer service email address. Instead, they direct all written inquiries through a contact form on the Choice Hotels website.

Purpose	Link	Notes
General Inquiries & Feedback	Contact Form	Response typically takes 24-72 hours. You'll need to select a topic from a dropdown menu.

💬 Live Chat or Website Bot

Unfortunately, Quality Inn and Choice Hotels do not currently offer a live chat feature for immediate text-based support. Their website has a help center and FAQ section, but it does not escalate to a live agent.

📱 In-App Support

Support is available through the Choice Hotels app, which covers all their brands, including Quality Inn.

Platform: iOS and Android.
Steps to contact: Download the Choice Hotels app, log into your Choice Privileges account, and navigate to the 'Help' or 'Contact Us' section within the app menu. It typically provides links to call support or access the web contact form.

Estimated Response Times from Quality Inn

Patience is key, but here’s a general idea of what to expect.

Method	Expected Wait Time
Phone	5–20 minutes hold time, depending on call volume
Website Form	24–72 hours
Social Media	2–8 hours

Tips to Reach Support Faster from Quality Inn

Call during off-peak hours. Try calling late at night or early in the morning (EST) to avoid long hold times.
Use social media for visibility. A public post on Twitter/X often gets a quicker response from their social media team.
Have your details ready. Don't waste time searching for information while you're on the phone.

Before You Call: What to Have Ready

Seriously, don't make the call until you have this stuff in front of you. It will make your life so much easier. Before you even dial, make sure you have your reservation confirmation number and the full name the reservation is under. Trust me, it's the very first thing they'll ask for. It also helps to have the dates of your stay and the specific hotel address handy.

Where to Quickly Solve Problems with Quality Inn

Different problems require different approaches. Here’s a cheat sheet for getting your issue handled efficiently.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Overcharge	Phone Support (877-424-6423)	Have your credit card statement with the charge details ready. Phone agents are best equipped to process refunds or adjustments quickly.
Changing or Canceling a Reservation	Website or App (Self-Service)	This is almost always faster to do yourself online. Only call if you have a non-refundable booking or are within the 24-hour cancellation window and running into issues.
A Complaint About a Recent Stay	Phone Support (Ask for Customer Relations)	Calling creates a formal record. Be specific about the issues (e.g., room cleanliness, staff interaction) and what resolution you're seeking.
Issues with Choice Privileges Points	Phone Support (888-770-6800)	This is a dedicated line for the rewards program. They can handle missing points, account status, and reward booking problems.