Getting the wrong order or finding a mystery charge from Uber Eats can be really frustrating. You're not alone. A quick look at the Better Business Bureau shows common complaints often involve incorrect orders and tough-to-get refunds. Whether you're dealing with a missing burrito or a billing dispute, you have a few ways to get in touch, including through the app, by phone, or on social media like Twitter. It's almost as complicated as figuring out those wild 'Sleepy Girl Mocktail' orders people are posting on TikTok. Before you get too hangry, let's walk through the best ways to contact support. You can always start at the official site: Visit Uber Eats.
Different Ways to Contact Uber Eats
Uber Eats pushes nearly all communication through its app. It's designed to be self-service, but you can reach a human if you know where to look.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| In-App Support | Available 24/7 within the Uber Eats app | Almost everything: incorrect orders, refunds, app issues, and billing questions. |
| Phone Support | 1-800-253-9377 (Primarily for drivers/restaurants, but sometimes works for customers) | Urgent issues, like a major safety concern or a significant billing error. |
| Social Media | Twitter: @Uber_Support | Public complaints or when you're not getting a response through the app. |
| Help Website | help.uber.com/ubereats | General questions, FAQs, and self-service troubleshooting. |
Customer Support Channels
a. 📞 Phone Support
Getting a person on the phone can be tricky. Uber Eats prefers you use the app. The number provided is often a shared line with Uber's rideshare service and restaurant partners, so be prepared for some menu navigation.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| General Support | 1-800-253-9377 | 24/7 (Reportedly) |
| Critical Safety Response Line | (In-app only) | 24/7 |
b. 📧 Email Support
Uber Eats does not offer a direct customer support email address. All support requests are funneled through the in-app help section to create a trackable ticket.
c. 💬 Live Chat or Website Bot
This is the primary support method, located inside the app.
- Where to access: In the Uber Eats app, under the 'Help' section of a specific order or your account profile.
- Steps to access: Tap 'Account', then 'Help'. Select the order you have an issue with for the most direct support options.
- Types of problems it handles: It can handle most common problems like missing items, wrong orders, and some billing questions. Many issues are resolved automatically with bots.
- Escalation: If the automated responses don't solve your problem, you can usually find an option to connect with a support agent through the same chat interface.
d. 📱 In-App Support
This is your best bet for getting help. Here’s how to do it.
- Platform: iOS and Android.
- Steps to contact support:
- Open the Uber Eats app.
- Tap the profile icon (or 'Account' tab) in the bottom menu.
- Select 'Help'.
- Choose the specific order that has a problem.
- Select the issue from the list (e.g., 'Missing items').
- Follow the prompts. You'll either get an automated refund or be connected to a support agent.
Estimated Response Times from Uber Eats
Patience is key, especially if you're trying to reach them outside the app.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-30 minutes (can be longer during peak times) |
| N/A | |
| In-App Chat | 2-15 minutes for initial response |
| Social Media | 1-4 hours |
Tips to Reach Support Faster from Uber Eats
- Use the app first. It's almost always the fastest way to resolve common issues like a missing drink.
- Contact support immediately. For order issues, report them as soon as you notice something is wrong.
- Be specific. Instead of saying 'My order was wrong,' say 'I ordered a cheeseburger but received a chicken sandwich.'
- Have your details ready. Don't make them wait while you look up your order info.
Before You Call: What to Have Ready
Don't waste your own time. Before you even think about trying to call, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. It's also a good idea to have the details of the issue, like what was missing or incorrect, written down so you don't forget anything.
Where to Quickly Solve Problems with Uber Eats
Knowing where to go for your specific problem can save you a massive headache. Here’s a quick guide.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Missing or Incorrect Item | In-App Support (on the specific order) | This is often an automated process. You can get a refund in seconds without talking to anyone. Just be honest, as they track refund requests. |
| A Late Delivery | In-App Support | You can track the driver in real-time. Only contact support if the delivery is significantly delayed past the estimated arrival time. |
| A Billing Error or Unrecognized Charge | In-App Support (under 'Account & Payment') | Phone support is a decent backup if the charge is large and you're getting nowhere in the app. Have the date and amount of the charge ready. |
| App is Glitching or Not Working | Uber Eats Help Website or Twitter (@Uber_Support) | Check their Twitter first to see if there's a widespread outage. The help website has basic troubleshooting steps. |
| A Safety or Harassment Issue | In-App Support (Critical Safety Response Line) | This is for serious issues only. Use the dedicated safety feature in the app to get immediate attention. |
Additional Helpful Links for Uber Eats
For more information, these official links are your best starting point:
Frequently Asked Questions about Uber Eats Customer Service
What are Uber Eats customer service hours?
Is there a Uber Eats live chat option?
What's the fastest way to reach Uber Eats support?
Do I need my account number to contact Uber Eats?
Can I email Uber Eats customer service?
Is there a Uber Eats mobile app for support?
What information should I have ready when calling?
Can I contact the driver after the delivery is complete?
