What are Megabus customer service hours?

Their phone line is surprisingly open 24/7. I once had to call at 3 AM about a bus to Philly that vanished from the tracker, and someone actually picked up. So yes, you can call them anytime, day or night.

Is there a Megabus live chat option?

Yes, but it's a bot first. You have to fight with it a bit. The chat bot kept offering me links to book a new trip when I was trying to ask about a refund, which was super unhelpful. If you're patient, it might eventually escalate you to a real person via a support ticket, but don't expect an instant conversation.

What's the fastest way to reach Megabus support?

Call them. Just call. If your bus is a no-show and you're standing at some random stop in the rain, an email isn't going to do you any good. Their phone line is your best shot for anything that needs to be fixed right now.

Do I need my account number to contact Megabus?

Nope, they don't really use 'account numbers' like a subscription service. It's all about your reservation number. That's the magic key to everything.

Can I email Megabus customer service?

You absolutely can. It's the best way to handle things that aren't on fire. Just be prepared to wait a bit, because I sent an email once about a lost scarf and it took them a solid three days to get back to me with a pretty generic 'we'll look into it' response.

Is there a Megabus mobile app for support?

The app exists, but for support, it's not really a separate channel. Tapping 'Contact Us' in the app pretty much just opens up a web page inside the app that shows you the same phone number and email address. It's convenient for finding your reservation number, though.

What information should I have ready when calling?

Have your reservation number. Seriously, write it down, have the email open, tattoo it on your arm, whatever it takes. They will always ask for your reservation number and the email address used for the booking, and it's so much more stressful when you're trying to dig through your inbox while the agent is just sitting there in silence waiting for you.

How do I request a refund from Megabus?

Good luck with that. Their official policy is pretty much 'no refunds,' and they prefer to give you a credit for a future trip. If your bus was canceled by them, you have a strong case, and you should use their email or contact form to create a paper trail. Don't be surprised if you have to follow up a few times.

How to Contact Megabus Customer Service

Trying to figure out how to contact Megabus can be a real headache, especially when you're dealing with a last-minute cancellation or a lost ticket. It seems like everyone online has a story about tracking down a refund or figuring out why their bus is delayed. Whether you're trying to sort out a booking error, find lost property, or just get a straight answer, getting in touch with a real person is key. You can reach them by phone, email, or through their social media channels like Twitter and Facebook. And if you're just looking for general info, your first stop should always be the official Megabus website. It's almost as chaotic as trying to get tickets for a Taylor Swift concert, but hopefully, this guide makes it a bit easier.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Megabus

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to get in touch with Megabus, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-877-462-6342 (Available 24/7)	Urgent issues like a missed connection, a bus that hasn't arrived, or immediate booking problems.
Email	[email protected]	Non-urgent questions, refund requests, providing feedback, or issues that require a paper trail.
Chat Bot	Available on their website	Answering simple, common questions like 'Where is my bus?' or 'How much luggage can I bring?'.
Social Media	Twitter/X (@megabus) or Facebook	Public complaints, quick questions, and getting updates during major service disruptions.
Contact Form	Available on their website's 'Contact Us' page	Formal complaints, lost property claims, and detailed inquiries.

Customer Support Channels

Here’s a more detailed look at each support channel.

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (Timezone)
Customer Service	1-877-462-6342	24 hours a day, 7 days a week (ET)

📧 Email Support

If your issue isn't an emergency, sending an email is a good way to have a record of your conversation.

Purpose	Email	Notes
General Inquiries	[email protected]	Expect a response within 2-3 business days. Be sure to include your reservation number.

💬 Live Chat or Website Bot

Megabus uses an automated chat bot on their website to handle common questions.

Where to access: Look for the 'Chat with us' bubble on the bottom right of the Megabus website.
Types of problems it handles: It's best for simple questions about schedules, luggage policies, and tracking your bus.
Escalation: If the bot can't answer your question, it will eventually give you the option to submit a ticket to a human agent.

📱 In-App Support

The Megabus app (available on iOS and Android) primarily directs you to the same support channels as the website. You can use it to easily access your trip details before contacting them, but it doesn't offer a unique in-app support feature.

Estimated Response Times from Megabus

Patience is a virtue, especially when waiting for customer service.

Method	Expected Wait Time
Phone	5-45 minutes, depending on call volume
Email	48-72 hours
Chat	Instant (Bot), 24-48 hours for human follow-up
App	Same as website channels

Tips to Reach Support Faster from Megabus

Call during off-peak hours: Try calling late at night or very early in the morning to avoid long hold times.
Use social media for quick questions: For simple things, a tweet can sometimes get a faster response than an email.
Have your info ready: Don't wait until they ask. Have your reservation number and email ready to go.

Before You Call: What to Have Ready

Seriously, don't waste your time. Before you even think about dialing, make sure you have your reservation number and the email address you used to book the trip handy. Trust me, it's the very first thing they will ask for, and fumbling for it while you're already stressed is the worst.

Where to Quickly Solve Problems with Megabus

Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Your bus is late or canceled	Phone Support (1-877-462-6342)	This is an emergency. Calling is the only way to get real-time information or rebooked on the spot. Don't bother with email.
You need a refund	Email or the Website Contact Form	You'll want a written record of your request. Phone agents can start the process, but email creates a paper trail you can reference.
You left something on the bus	Website Contact Form (Lost Property)	This form goes to the right department. Calling the general line often just gets you redirected here anyway. Be super descriptive about your item.
You made a mistake on your booking	Phone Support	If you need to change a name or correct a date quickly, calling is your best bet. Some changes might not be possible, but an agent can tell you for sure.