What are Megabus customer service hours?

They say 24/7. And honestly, they seem to mean it, because I called at 3 AM once about a bus that was running super late from Baltimore and someone actually picked up.

Is there a Megabus live chat option?

Not really. They have a bot on their site, but it's pretty useless for anything complicated; it just kept sending me to the FAQ page about luggage size when I was asking about a refund. Your best bet is social media DMs if you want something text-based.

What's the fastest way to reach Megabus support?

Phone. Definitely the phone if your bus is leaving soon or just got canceled. I was literally standing at the bus stop in Philly when I got the cancellation text, and calling was the only way I got rebooked on the next one without having to pay a huge fee.

Do I need my account number to contact Megabus?

You need your reservation number. That's the magic key. They don't really use 'account numbers' like a utility company, so just have that long string of letters and numbers from your confirmation email ready to go.

Can I email Megabus customer service?

Yes, but be patient. Very patient. I once sent an email about a broken seatbelt and got what felt like a completely automated, canned response almost a full week later, so don't use it for anything urgent.

Is there a Megabus mobile app for support?

The app is for booking tickets. Not really for support. If you tap the 'help' button, it just opens a web browser inside the app that takes you to their regular contact page, so you're not really gaining anything.

What information should I have ready when calling?

Have your reservation number. Seriously, write it down on paper before you call because the one time I didn't, my phone battery was dying while I was trying to find the email, the call dropped, and I had to start all over again in the queue with a completely new agent.

Can I get a refund if my bus is late?

A refund? Unlikely. For a cancellation, yes, but for just being late, you're probably out of luck unless it's an extreme case. My bus from NYC was three hours late once because of traffic, and all customer service offered was a vague apology about 'unforeseen circumstances'.

How to Contact Megabus Customer Service

Trying to get in touch with Megabus can feel like a journey in itself, especially when you're dealing with common headaches like sudden cancellations or trying to get a refund for a ticket. It's a familiar story online, with many travelers sharing frustrations about trip changes. Whether you're trying to get to the next big concert tour or just heading home, getting a clear answer from customer service is key. You can reach them by phone, email, or through their social media channels like Twitter and Facebook. For official information and booking, your first stop should always be the official Megabus site at us.megabus.com.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Megabus

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to reach out to Megabus depending on your issue.

Contact Method	Details & Availability	Best for...
Phone	1-877-462-6342 (Available 24/7)	Urgent issues, like a last-minute cancellation or being stranded.
Email	[email protected]	Non-urgent requests, refund claims, and formal complaints where you need a paper trail.
Social Media	Twitter: @megabus, Facebook: Megabus	Quick questions and public complaints. A public tweet can sometimes get a faster response.

Customer Support Channels

📞 Phone Support

This is your go-to for immediate problems. Be prepared for a potential wait, but it's the most direct way to speak with a person.

Department	Phone Number	Hours (Timezone)
General Customer Service	1-877-462-6342	24 hours a day, 7 days a week (EST)

📧 Email Support

Good for when your issue isn't time-sensitive. It's also the best way to submit documents or photos if needed.

Purpose	Email	Notes
General Inquiries & Support	[email protected]	Expect a response within 1-3 business days.

💬 Live Chat or Website Bot

Megabus doesn't offer a traditional live chat with a human agent. Their website has a contact form and a basic FAQ bot that can answer simple questions. For a real-time, text-based conversation, your best bet is sending a direct message to their Twitter or Facebook accounts.

📱 In-App Support

The Megabus app is primarily for booking and managing your trips. There isn't a dedicated support feature within the app itself. If you look for help, it will typically redirect you to the main website's contact page in a browser.

Estimated Response Times from Megabus

Patience is a virtue, especially when waiting for customer service. Here’s a realistic look at how long you might be waiting.

Method	Expected Wait Time
Phone	5-45 minutes (highly variable)
Email	1-3 business days
Social Media	A few hours to 24 hours

Tips to Reach Support Faster from Megabus

Call at weird hours. Since their phone line is 24/7, calling late at night or very early in the morning (Eastern Time) might help you avoid long queues.
Be persistent on social media. A public tweet can sometimes get a quicker look than a private message.
Have your info ready. Don't waste time searching for your reservation number once you get someone on the line.

Before You Call: What to Have Ready

Look, don't get stuck on hold just to be told you're missing information. Before you even dial, grab your reservation number and the email you used to book the ticket. Trust me, it's the first thing they'll ask for, and having it ready makes everything go a little smoother.

Where to Quickly Solve Problems with Megabus

Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Canceled Trip & You Need a Refund	Email ([email protected])	Use "Refund Request" and your reservation number in the subject line. Email creates a clear paper trail for your claim.
Lost or Damaged Luggage	Phone Support (1-877-462-6342)	Call immediately. You'll need to file a claim, and the sooner you start the process, the better. Have a description of your bag ready.
You Missed Your Bus or Need to Rebook	Website Self-Service ('Manage My Trip')	This is almost always faster than calling. You can trade in your ticket online for a fee up to 3 hours before departure.
Filing a Complaint About a Trip	Email or Social Media	A public tweet gets a fast, but often generic, response. For a detailed complaint about a driver or bus condition, email is better for documentation.