What are Orbitz customer service hours?

Their phone and chat support are supposedly available 24/7. I called once at 3 AM about a messed-up hotel booking in another time zone, and someone actually picked up, so it seems to be true. Just be prepared for potentially longer waits during odd hours.

Is there a Orbitz live chat option?

Yep, they have one. You can find it on their customer service page. It starts with a bot, which is a little annoying because it kept asking me for my itinerary number even after I typed it in. But if you type 'speak to an agent' a couple of times, it usually connects you to a real person.

What's the fastest way to reach Orbitz support?

Honestly, it's a toss-up. If you have an urgent, 'my-flight-is-in-two-hours' kind of problem, you have to call them and just suffer through the hold music. For anything else, I'd try the live chat first because at least you can do other things while you wait for a response instead of being glued to your phone.

Do I need my account number to contact Orbitz?

No, you need your itinerary number. It's the nine-digit number they email you after you book. That's the magic key to everything.

Can I email Orbitz customer service?

You'd think so, right? But no. They don't have a public support email address, which is incredibly frustrating when you want to send screenshots or have a paper trail. You're forced to use their contact form, which feels like sending a message into a black hole, hoping someone eventually reads it.

Is there a Orbitz mobile app for support?

Yes, and it's probably the most convenient way to manage your trip. You can access support directly through the app by going into your booked trip details. It usually launches their chat feature, so it's all contained in one place. Pretty straightforward.

What information should I have ready when calling?

Oh, you definitely need to come prepared. Have your itinerary number, the full names of the travelers exactly as they appear on the booking, and the email address you used. Seriously, write it down on a sticky note and put it on your screen before you even dial, because they will ask for all of it and you don't want to be the person fumbling through their inbox while on the phone.

Why can't I get a refund directly from Orbitz?

This one gets confusing. Orbitz is a third-party booking site, so for things like flights and some hotels, your money actually goes to the airline or hotel company. Orbitz is just the middleman. So when you need a refund, they often have to follow the airline's or hotel's refund policy, which can be a real pain to navigate.

How to Contact Orbitz Customer Service

Trying to sort out travel plans can be a headache, especially when you need to contact customer service. Based on chatter online, many people run into issues with booking cancellations and getting timely refunds. It's the kind of thing that can turn planning your dream vacation, maybe to a spot you saw on a show like The White Lotus, into a total drag. Getting help from Orbitz is possible through their phone line, online chat, and social media channels like Twitter and Facebook. Before you dive in, it's always best to go straight to the source for the latest info. You can find their official support options by visiting Visit Orbitz.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Orbitz

Here's a quick rundown of the best ways to get in touch with Orbitz, depending on your issue.

Contact Method	Details & Availability	Best for...
Phone	(888) 656-4546	Urgent issues, last-minute changes, complex problems
Live Chat	Accessible via the Orbitz website, 24/7	General questions, booking assistance, technical support
Social Media	@Orbitz on Twitter/X, Facebook	Public complaints, when other channels are unresponsive

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a pressing issue. Be prepared with your itinerary number before you call.

Department	Phone Number	Hours (Timezone)
US & Canada	(888) 656-4546	24/7
International	+1 (312) 279-7740	24/7

📧 Email Support

Orbitz has moved away from traditional email support for customers. Instead of a direct email address, they use an online contact form on their website. This form routes your request to the appropriate department.

💬 Live Chat or Website Bot

Where to access: You can find the live chat option on the Orbitz 'Contact Us' or 'Help' pages.
Steps to access: You will typically need to navigate through a few help topics before the option to chat with a bot or agent appears.
Types of problems it handles: The bot can handle simple requests like finding a booking or checking on a refund status. For more complex issues, it can escalate you to a human agent.

📱 In-App Support

Platform: Available on both iOS and Android.
Steps to contact support: Open the Orbitz app, go to the 'Trips' section, and select the relevant booking. You should find options for help or support there, which usually lead to the live chat feature.

⏱️ Estimated Response Times from Orbitz

Patience is key when dealing with travel support. Here’s a general idea of what to expect.

Method	Expected Wait Time
Phone	5–45 minutes
Email (via form)	24–72 hours
Chat	2–20 minutes
App	Similar to chat or email

🔍 Tips to Reach Support Faster from Orbitz

Call during off-peak hours. Try calling late at night or very early in the morning in the US to avoid long hold times.
Use the live chat for simple issues. It's often quicker than the phone for straightforward questions.
Prepare your details ahead of time. Have your itinerary number, email, and traveler names ready to go.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your itinerary number and the email you used to book handy. Trust me, they will ask for it immediately. It also helps to have the last four digits of the credit card you paid with, just in case.

Where to Quickly Solve Problems with Orbitz

Different problems require different approaches. Here’s a guide to getting the fastest resolution.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Refund Status	Phone Support	Phone agents have the most direct access to financial systems and can provide specific details on charges and refund timelines.
Changing or Canceling a Booking	Live Chat or Phone	For urgent, same-day changes, the phone is your best bet. For changes further out, live chat is efficient.
Technical Glitches on the Website/App	Live Chat	It's easier to describe the problem and copy and paste any error codes you're seeing.
An issue with Orbitz Rewards Points	Live Chat	Agents can quickly pull up your account history and see your points balance and activity.