What's the fastest way to contact Uber Eats?

The app. Seriously, just use the help section on the order that's messed up. It's fastest.

How do I file a complaint about Uber Eats?

Go through the app's help section for the specific order. It feels like shouting into the void sometimes, but you have to document everything there first. I once had to submit a picture of a completely squashed burrito, and the automated response offered me a 10% coupon for my next order, which was just insulting. You need that digital paper trail before you can even think about escalating.

Where can I find my account detail number for Uber Eats?

Uber Eats doesn't really use an 'account number' like your bank does. Everything is tied to the email address and phone number you signed up with, so make sure you have that handy.

How long does it take for Uber Eats to get back to me?

The automated bot is instant! A real person? Could be five minutes, could be an hour. It really depends on how many other people's orders got messed up at the same time. I swear I waited 45 minutes in the chat queue once just to be told they couldn't refund my delivery fee because the driver was 'in the vicinity' when he cancelled. Patience is key.

What's the quickest way to cancel a subscription with Uber Eats?

If you mean the Uber One pass, go to your account in the app, tap 'Uber One,' and find the 'Manage Membership' section. You can end it there. Do it before the renewal date!

How do I raise a complaint to Uber Eats?

Start in the app. Always start there. If you get nowhere with the chat support and feel like you're talking to a robot that only knows three sentences, try hitting them up publicly on Twitter (@Uber_Support). Sometimes the fear of public shame gets a different response, especially when you post a screenshot of the chat where the support agent named 'Kevin' clearly wasn't reading what you wrote.

Can I call Uber Eats about my food order?

Not really. They push everything through the app to avoid phone calls for food issues. The phone numbers you find online are usually for restaurant partners or driver support, and they likely won't be able to help you with a missing order of fries.

How to Contact Uber Eats Customer Service

Different Ways to contact Uber Eats

Contact Method	Details & Availability	Best For
In-App Support	Available 24/7 directly within the Uber Eats app	Order-specific issues (wrong items, late delivery, billing)
Phone Support	1-800-253-9377 (Primarily for drivers, but can sometimes route customers)	Urgent safety issues or payment problems
Help Website	help.uber.com/eaters	General questions, account issues, and self-service help
X (formerly Twitter)	@Uber_Support	Public complaints and getting a faster response for unresolved issues

Customer Support Channels

Getting help from Uber Eats is almost entirely designed to happen inside their app. Forget looking for a simple customer service email, it's not really a thing for users.

📱 In-App Support

This is your best bet. It's the primary and most effective way to get help for a specific order.

Steps to Contact Support (iOS & Android):

Open the Uber Eats app.
Tap the Account icon at the bottom.
Go to Help.
Select the order you have an issue with from your order history.
Choose the specific problem (e.g., 'Missing items', 'Incorrect order').
Follow the prompts to submit your issue. You can often add photos or more details.

📞 Phone Support

Department	Phone Number	Hours (Timezone)	Notes
General Support	1-800-253-9377	24/7	This line is mainly for drivers and restaurants. Customer success here is hit-or-miss, but it's an option for critical issues.

💬 Live Chat or Website Bot

Live chat is integrated into the in-app help process. After you report an issue with an order, you may be connected with a live agent if the automated system can't resolve it. There isn't a standalone 'Start Live Chat' button you can just click anytime.

📧 Email Support

Uber Eats does not provide a direct public email address for general customer support. All communication is funneled through the app to keep a record tied to your account and specific orders.

Estimated Response Times from Uber Eats

Method	Expected Wait Time
In-App Support	5 minutes - 24 hours
Phone	5 - 30+ minute hold time
Help Website	N/A (Self-service)
X (Twitter)	1 - 6 hours

Tips to Reach Support Faster from Uber Eats

Use the App First: Always start with in-app support for the specific order in question. This gives the agent all the context they need immediately.
Be Clear and Concise: State your problem clearly in the first message. For example, 'I am missing the fries from my order #12345.'
Attach Photos: If your order is wrong, damaged, or incomplete, a picture is worth a thousand words and speeds up the refund or credit process.
Go Public on X (Twitter): If you're getting nowhere with the app, a public message to @Uber_Support can sometimes get your issue escalated faster. Companies don't like public complaints.

Before You Call: What to Have Ready

Don't waste your time or the agent's. Before you even try to get in touch, make sure you have this stuff ready. Trust me, they will ask for it.

The specific order details: Know the restaurant name and the date and time of the order. Have it open in your app.
The email and phone number on your account: They need this to verify it's you. Make sure you know which email you used to sign up.
A clear description of the problem: Know exactly what was wrong. Was an item missing? Was the entire order incorrect? Was it cold? Be specific.
Screenshots if possible: If the app was glitching or you have a photo of the incorrect food, have it ready to upload. It shuts down any back-and-forth arguments.

Where to Quickly Solve Problems with Uber Eats

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Missing or Incorrect Items	In-App Support (for that specific order)	This is usually automated for a quick partial refund or credit. A photo helps your case immensely.
Your Order Never Arrived	In-App Support	Report it immediately. The app tracks the driver's location, so they can verify this quickly.
A Billing Error or Unrecognized Charge	In-App Support > Help > Account and Payment Options	Don't just report an issue on an order. Go to the specific payment section for help.
An Issue with the Uber One / Eats Pass Subscription	In-App Support > Account > Uber One	You must manage subscriptions directly in the account section. Support agents are slow to handle this.
A Safety or Driver Conduct Issue	In-App Support (Critical Safety Issue)	Use the specific safety reporting tools in the app. This gets escalated much faster than a complaint about cold food.

Additional Helpful Links for Uber Eats

How Pine AI Can Help You Save Time Contacting Uber Eats

Tired of navigating the Uber Eats app just to cancel your Uber One or Eats Pass subscription? It can be a real hassle. Pine AI handles the cancellation process for you, quickly and securely. No more searching through menus or waiting for confirmations. Let us manage your subscriptions so you can save time and avoid unwanted charges. It's fast, easy, and free.

Frequently Asked Questions about Uber Eats

Sophia Rodriguez

Food & Meal Prep Content Editor

Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.