Trying to contact Uber Eats support can feel like a quest, especially when you're dealing with common frustrations like incorrect charges or missing items from your order. According to user complaints online, getting a refund for cold food is a frequent headache. Whether you're trying to figure out what happened to the pickles you definitely ordered, like in that Super Bowl commercial with Jennifer Aniston, or just need to fix a billing issue, there are a few ways to get in touch. Your main options are through the in-app help center, their website, or by reaching out on social media like Twitter. For direct access, you can always visit the official Uber Eats site at https://www.ubereats.com.
Different Ways to Contact Uber Eats
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| In-App Support | Available 24/7 directly within the Uber Eats app. | Almost all issues: incorrect orders, missing items, billing disputes, driver feedback. |
| Phone Support | (800) 253-9377 (Primarily for restaurant partners, but can sometimes route customers) | Urgent issues, though reaching a relevant agent is not guaranteed. |
| Help Website | help.uber.com/ubereats | General questions, account issues, and problems when you can't access the app. |
| Social Media | @Uber_Support on X (Twitter) | Public complaints, issues where you feel you're not getting a response through other channels. |
Customer Support Channels
a. 📞 Phone Support
While Uber Eats heavily prioritizes in-app support, a general support number exists. However, be prepared for it to be geared more towards restaurant partners or drivers.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| General Support | (800) 253-9377 | Often cited as 24/7, but wait times and relevance for customer issues can vary. |
b. 📧 Email Support
Uber Eats does not provide a direct, public email address for customer support. All communication is designed to be handled through the app or help website to keep a record of your interactions tied to your account.
c. 💬 Live Chat or Website Bot
This is your primary and most effective method for getting help. It starts with an automated bot that can often resolve simple issues or escalate you to a human agent.
- Where to access: In the Uber Eats app or on the help.uber.com/ubereats website.
- Steps to access: In the app, go to the 'Account' tab, tap 'Help,' and then select the specific order or the type of issue you're having.
- Types of problems it handles: Order errors, refund requests, account questions, subscription issues with Uber One.
- Escalation: Yes, if the bot cannot solve your problem, it will provide an option to connect with a support agent.
d. 📱 In-App Support
This is the most direct way to solve a problem with a specific order.
- Platform: iOS and Android.
- Steps to contact support:
- Open the Uber Eats app.
- Tap the 'Account' icon in the bottom menu.
- Tap 'Help'.
- For an issue with a recent order, you can select it directly from the list. For other issues, choose the relevant help category.
⏱️ Estimated Response Times from Uber Eats
| Method | Expected Wait Time |
|---|---|
| Phone | 5-30+ minutes (if you get to the right department) |
| N/A (Not a primary support channel) | |
| Chat | 1-15 minutes for a human agent |
| App | Instant for automated responses; 1-15 minutes for a human agent |
🔍 Tips to Reach Support Faster from Uber Eats
- Use the app for order-specific issues. Contacting support through the specific order provides the agent with all the details instantly.
- Be clear and concise. State your problem and what you want (e.g., "My order was missing the fries, I would like a refund for that item.").
- Have your details ready. Even in the app, know your account email and the specifics of the problem.
- Take a picture. If the order is wrong or damaged, a photo is the best evidence you can provide.
Before You Call: What to Have Ready
Don't waste your time going in circles. Before you even start a chat, make sure you have your order number from your receipt and the email you signed up with handy. Trust me, they will ask for it, and it's better to just copy and paste it than to scramble looking for it while the chat window is open. Also, have a clear idea of what went wrong, like if an item was missing or the entire order was incorrect.
Where to Quickly Solve Problems with Uber Eats
Here's a quick guide to getting the right help for the most common Uber Eats headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Missing or Incorrect Item | In-App Support (via the specific order) | Take a photo of what you received before you start eating. This is the fastest way to get a refund for the item. |
| An Unrecognized Charge | In-App Support (Help > Account and Payment Issues) | Have the date and exact amount of the charge ready. Check your Uber ride history too, in case it was for a trip, not food. |
| The App Is Not Working | Check @Uber_Support on X (Twitter) or Downdetector | Before you panic, check if they're having a known outage. It might not be just you. |
| A Complaint About a Driver or Restaurant | In-App Rating and Support | The fastest way to flag a bad experience is by rating the driver and restaurant after the order and leaving a specific comment. |
| Your Promo Code Didn't Work | In-App Support (Help > Account and Payment > Promotions) | Double-check the promo code's terms and conditions first. Many are for new users only or have minimum order values. |
Additional Helpful Links for Uber Eats
For additional resources, check out the following official links:
Frequently Asked Questions about Uber Eats Customer Service
What's the fastest way to contact Uber Eats?
How do I file a complaint about Uber Eats?
Where can I find my account detail number for Uber Eats?
How long does it take for Uber Eats to get back to me?
What's the quickest way to cancel a subscription with Uber Eats?
How do I raise a complaint to Uber Eats?
Can I call Uber Eats about my food order?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
