What are Yellow Cab customer service hours?

It really depends on who you're trying to call. If you're filing a formal complaint or reporting a lost item in a big city like New York, their 311 line is open 24/7. But the local dispatch office you call to book a cab might have more limited admin hours, even if they send out cars all night.

Is there a Yellow Cab live chat option?

Nope. You're thinking of a tech company. This is the taxi world, so you'll have to stick to the phone or an online form for most official business.

What's the fastest way to reach Yellow Cab support?

If you just left your phone on the back seat and are panicking, the absolute fastest way is to immediately call the city's taxi commission hotline, like 311 for NYC, because they have the power to look up the medallion number and sometimes even contact the driver directly before they pick someone else up. Don't bother with an online form. Just call.

Do I need my account number to contact Yellow Cab?

There's no 'account number.' It's all about the taxi's medallion number. That's the unique ID for the car, and without it, you're basically just describing a yellow car in a city full of them, which I learned the hard way after a late-night ride where I couldn't read the number on the roof.

Can I email Yellow Cab customer service?

You can try, but it's like sending a message in a bottle. Most official channels have switched to dedicated online complaint forms on their websites. It's way better because it forces you to provide all the necessary info, like the medallion number and trip time, so they can't just come back and say they don't have enough to investigate your issue.

Is there a Yellow Cab mobile app for support?

Yes, but not one single 'Yellow Cab' app. You'll want to use apps like Curb or Arro, which partner with licensed taxis in many cities. If you book through them, they have their own in-app support for handling payments and ride issues, which is usually much easier than calling a city hotline.

What information should I have ready when calling?

Get a pen. You need the medallion number, the driver's license number from the partition, the exact time and date, and where you were picked up and dropped off. I once called about an overcharge and the agent, who sounded incredibly tired, just kept repeating 'I can't find the trip without the medallion number' until I finally gave up and hung up.

How do I file a complaint about a driver?

You absolutely should if they were unprofessional. The best way is the official online complaint form provided by your city's taxi and limousine commission. Be brutally honest and specific. Mentioning that the driver was on his phone the whole time or took a bizarre, long route gives them concrete evidence to act on.

How to Contact Yellow Cab Customer Service

Trying to contact Yellow Cab can feel like hailing a taxi in the rain during rush hour. It's a bit of a scramble. Whether you're dealing with common frustrations like fare disputes or need to file a driver complaint, which people online mention quite a bit, getting in touch with the right person is key. Since 'Yellow Cab' is a brand used by many local companies, there isn't one single contact number. Your best bet is to contact your city's taxi commission, like the 311 service in NYC, or use a taxi app. It's not quite as streamlined as the tech in a Marvel movie, but you can still get issues resolved. For general information, you can often find details on your local city government's transportation website.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Yellow Cab

Because Yellow Cab operates as a collection of local companies rather than a single national entity, your contact options will vary by city. However, most follow a similar structure. Here’s a general guide on the best ways to get in touch.

Contact Method	Details & Availability	Best for...
Local Dispatch Phone	Varies by city. Usually available 24/7.	Booking a ride, checking on a taxi's status, or immediate ride issues.
City Taxi Commission	Example: NYC 311 is available 24/7.	Filing formal complaints, reporting lost items, and handling fare disputes.
Taxi Hailing Apps	In-app support (e.g., Curb, Arro). Hours vary.	Issues with rides booked through the app, payment problems, and digital receipts.
Website/Online Form	Available on your city's taxi commission website.	Non-urgent complaints or feedback that you want to document in writing.

Customer Support Channels

a. 📞 Phone Support

Contacting a Yellow Cab by phone usually means calling one of two numbers: the local dispatch for a ride or the city's official taxi authority for complaints.

Department	Phone Number	Hours (Timezone)
NYC Complaints & Lost Property	311 or (212) NEW-YORK	24/7 (ET)
Local Booking/Dispatch	Varies by City (Check local listings)	Typically 24/7

b. 📧 Email Support

Direct email support is rare. Most taxi commissions have moved to online forms to streamline complaints and inquiries.

Purpose	Email / Form	Notes
General Inquiries/Complaints	Online Form (via city taxi website)	Response can take 3-5 business days. Best for creating a paper trail.
App-Based Support	In-app contact form	For issues related to rides booked via apps like Curb or Arro.

c. 💬 Live Chat or Website Bot

Live chat is generally not an option for traditional Yellow Cab services. The infrastructure is decentralized and often relies on phone dispatch systems. Your best bet for digital communication is through a modern taxi-hailing app that partners with Yellow Cabs.

d. 📱 In-App Support

If you booked your ride through an app, this is your go-to channel.

Platforms: iOS, Android (via apps like Curb, Arro, etc.)
Steps to access: Navigate to the 'Help' or 'Support' section in the app's menu. Look for a 'Contact Us' or 'Report an Issue' option, usually found within your ride history.
Types of problems it handles: Incorrect charges, route disputes, feedback on a driver, and lost items.

⏱️ Estimated Response Times from Yellow Cab

Method	Expected Wait Time
Phone (City Commission)	5-20 minutes, depending on call volume
Phone (Local Dispatch)	Under 5 minutes
Online Form / Email	3-5 business days
App Support	24-48 hours

🔍 Tips to Reach Support Faster from Yellow Cab

Call the Right Number: Use the local dispatch for booking and the city commission (like 311) for complaints. Calling the wrong one will just get you transferred.
Use an App: Booking and resolving issues through an app like Curb is almost always faster for payment or digital receipt problems.
Have the Medallion Number: This is the most important piece of information. No one can help you without it.

Before You Call: What to Have Ready

Seriously, don't waste your time or theirs. Before you even think about dialing, get your information together. They will ask for it, and it's a real pain to be put on hold while you dig through your wallet or memory. Make sure you have the taxi's medallion number (the unique number on the car), the date and time of your ride, and your pickup and drop-off locations ready to go. Trust me, it makes the whole process less of a headache.

Where to Quickly Solve Problems with Yellow Cab

Here’s a quick guide to getting the most common issues handled with the least amount of hassle.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
You were overcharged.	City Taxi Commission (e.g., NYC 311)	Have your receipt if you have one. The medallion number and the time of the ride are absolutely essential for them to track the trip.
You left something in the cab.	City Taxi Commission (e.g., NYC 311)	Call immediately. The sooner you report it, the higher the chance the driver can be contacted before their shift ends or another passenger gets in.
Filing a complaint about a driver.	City Taxi Commission (Online Form or Phone)	The online form is great for creating a detailed record. Be specific about what happened, including the time, location, and medallion number.
The taxi never showed up.	Local Dispatch Number	This is an issue for the dispatch company you called, not the city commission. Let them know so they can sort out their driver.

Additional Helpful Links for Yellow Cab

Since Yellow Cab services are local, always check your city's official government or transportation website. Here are some resources for New York City, which can serve as a good example: