What are Travelzoo customer service hours?

Good luck finding them. They don't officially list their phone hours anywhere, which is super helpful, but most people online say you have the best shot during standard business hours, probably 9 AM to 5 PM Eastern Time, before everyone else tries calling on their lunch break.

Is there a Travelzoo live chat option?

Nope. There isn't one. You get a help page or a contact form, but no option to chat with a live person in real-time, which is pretty dated if you ask me.

What's the fastest way to reach Travelzoo support?

If your hotel booking is wrong and you're standing in the lobby, you have to call. It's the only way for something that urgent. For anything else, it's a toss-up. Sometimes a public tweet gets a surprisingly fast reply.

Do I need my account number to contact Travelzoo?

You don't really have an 'account number'. What you absolutely need is the voucher number for the specific deal you're calling about. That's the magic key to everything.

Can I email Travelzoo customer service?

Yes, but prepare to wait. I sent an email about a spa voucher that was about to expire and it took them a solid three business days to get back to me, by which point I was pretty stressed out about the whole thing. Their official address is support@travelzoo.com.

Is there a Travelzoo mobile app for support?

Is there an 'app'? Yes. Is there 'support' in it? Not really. The support button in the app just boots you out to their website's help page in a mobile browser. So, it's not a secret, faster way to get help.

What information should I have ready when calling?

Have everything ready. Seriously, have the voucher number, the email you used to buy it, and the name of the business for the deal open in front of you before you even think about dialing, because nothing is worse than being on hold for 20 minutes only to have to ask them to wait while you search your inbox.

What if the hotel or business won't accept my Travelzoo voucher?

Okay, don't panic at the front desk. First, politely show them the voucher's fine print on your phone. If they still say no, claiming you're 'not in the system' or something, you need to contact Travelzoo immediately while you are still there if possible. This is one of those times where calling is your best bet.

How to Contact Travelzoo Customer Service

Trying to get in touch with Travelzoo can feel like a quest. Whether you're dealing with common frustrations like voucher redemption issues or just trying to get a refund, finding the right contact person isn't always straightforward. It seems like everyone is trying to find a travel deal these days, almost as hard as finding tickets for the Eras Tour, and when something goes wrong, you need answers fast. You can try reaching them by phone, email, or even through their social media profiles on Facebook and X (formerly Twitter). Before you dive in, your best starting point is always their official website. Visit Travelzoo to see their help section first, it might save you some time.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Travelzoo

Navigating customer support can be tricky. Here’s a breakdown of the best ways to get in touch with Travelzoo depending on your issue.

Contact Method	Details & Availability	Best for...
Phone	1-877-966-0000 (Hours not publicly listed)	Urgent issues, like a problem with a hotel booking for tonight.
Email / Contact Form	[email protected] or via their website's contact form.	Non-urgent questions, refund requests, and providing documentation.
Social Media	Facebook, X (Twitter)	Public complaints or getting a faster, general response.
Help Center	Travelzoo Help Page	Finding answers to common questions yourself without waiting for a person.

Customer Support Channels

📞 Phone Support

Travelzoo's phone support is a bit of a mystery, as they don't list official hours. It's best to assume standard business hours and be prepared for a potential wait.

Department	Phone Number	Hours (Timezone)
Member Support	1-877-966-0000	Not Publicly Listed (Likely Mon-Fri, 9am-5pm EST)

📧 Email Support

Email is a reliable, if not speedy, way to get in touch. Use their online contact form for the most direct route.

Purpose	Email / Form	Notes
General Inquiries	`[email protected]` or Contact Form	Expect a response within 1-3 business days.

💬 Live Chat or Website Bot

Unfortunately, Travelzoo does not appear to offer a live chat feature. Their website directs users to a comprehensive FAQ and help section, but if you need to speak with a human, you'll have to use the phone or email. This is a common frustration mentioned by users online.

📱 In-App Support

Support within the Travelzoo app (available on iOS and Android) is limited. Tapping the 'Help' or 'Support' section typically redirects you to the same mobile website help center. It's not a separate, faster channel, it just opens their support page in a browser.

Estimated Response Times from Travelzoo

Patience is key. Based on customer feedback, here’s what you can generally expect.

Method	Expected Wait Time
Phone	15-45 minutes (during peak times)
Email	1-3 business days
Social Media	4-8 hours
App	N/A (Redirects to website)

Tips to Reach Support Faster from Travelzoo

Call Early: Try calling right when they likely open, around 9 AM EST, to avoid the lunchtime rush.
Use the Contact Form: The online form is structured to get all the necessary details upfront, which can speed up the email response.
Be Public (Politely): A public message on X or Facebook can sometimes get a quicker response than an email sitting in a queue.
Have Details Ready: Don't make them wait while you search for your voucher number. Have it ready to go.

Before You Call: What to Have Ready

Don't waste your own time. Before you even think about dialing, make sure you have your Your Travelzoo voucher number or booking confirmation and The email address associated with your account handy. Trust me, they will ask for it, and it's better than fumbling for it while you're on the phone. It also helps to have The name of the merchant or hotel for your deal ready to go.

Where to Quickly Solve Problems with Travelzoo

Different problems require different approaches. Here’s a quick guide to getting your specific issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Voucher Isn't Working	Phone Support (1-877-966-0000)	This is often urgent, especially if you're at the location. A phone call is the most direct way to sort it out immediately.
Requesting a Refund	Email / Contact Form	Refund requests often require a paper trail. Use the contact form to clearly state your case and attach any necessary proof.
Can't Log In / Password Reset	Help Center (Self-Service)	This is almost always faster than contacting a human. Only call if the self-service tools on the website completely fail you.
A General Question About a Deal	Social Media (X or Facebook)	The social media team is great for quick, general questions that don't involve private account information.