What are Travelzoo customer service hours?

Their phone lines are open Monday through Friday, from 9 AM to 9 PM Eastern Time. Weekends are a no-go for phone support, so plan accordingly.

Is there a Travelzoo live chat option?

Nope. It's a real pain, I know. You'd think in this day and age a live chat would be standard, but Travelzoo makes you either call or fill out a web form like it's 2008. I spent ten minutes clicking around the site looking for a chat bubble that just wasn't there, which was super frustrating when I just had a simple question about a hotel's pet policy.

What's the fastest way to reach Travelzoo support?

Calling them. Period. If your issue is time-sensitive, like a booking for tomorrow is messed up, pick up the phone. The web form can take a day or two. Don't waste time with anything else.

Do I need my account number to contact Travelzoo?

They don't really use account numbers. What you absolutely need is the email address you used to sign up and, if it's about a specific purchase, the voucher number. That voucher number is basically your golden ticket.

Can I email Travelzoo customer service?

You can't just email them directly, which is annoying. They funnel everything through the 'Contact Us' form on their website, probably to manage the flood of messages they get. My cousin tried finding a direct email last month for a refund on a spa deal that closed down and ended up in a loop on the help page before finally just submitting the form.

Is there a Travelzoo mobile app for support?

The app is for browsing deals and managing your vouchers. It's not for contacting support. You'll just get redirected to their website anyway.

What information should I have ready when calling?

Get everything together first. Seriously. Have the voucher number, the name of the business the deal is for, and the email address tied to your Travelzoo account open in front of you before you dial. I once called about a restaurant voucher that wasn't being accepted and the rep put me on hold for five minutes just so I could find the voucher code in my email, which felt like an eternity with that hold music.

Why is my Travelzoo voucher not working?

This happens sometimes, and it's usually one of two things: either the merchant's staff is new and doesn't know how to process it, or there's a restriction you missed in the fine print, like it's not valid on a Saturday. Your best bet is to call Travelzoo support while you're still at the location, if possible. They can often sort it out directly with the business.

How to Contact Travelzoo Customer Service

Trying to get in touch with Travelzoo can feel like a bit of a mission, especially when you're just trying to figure out a deal. Whether you're dealing with common frustrations like voucher redemption issues or chasing down refund requests, getting a hold of a real person is key. Everyone's trying to find that 'main character' travel moment they saw on TikTok, and sometimes that means you need help when a deal seems too good to be true. You can try reaching them by phone, their website contact form, or even through social media channels like Facebook and Twitter. For official information, your best bet is always to start at the official site: Visit Travelzoo.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Travelzoo

Navigating customer support can be tricky. Here’s a quick breakdown of the best ways to contact Travelzoo based on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-877-665-0000 Mon-Fri, 9am-9pm ET	Urgent issues, complex booking problems, voucher redemption trouble.
Website Form	Contact Us Page Available 24/7	Non-urgent questions, refund requests, providing detailed feedback.
Social Media	Facebook, Twitter/X, Instagram	Public complaints, quick questions about deals, getting a faster response.

Customer Support Channels

a. 📞 Phone Support

This is your most direct line to a human. It's best for problems that need immediate attention.

Department	Phone Number	Hours (Timezone)
Member Services	1-877-665-0000	Mon-Fri, 9am-9pm (ET)

b. 📧 Email Support

Travelzoo doesn't really advertise a direct support email. They push everyone through their website's contact form, which then creates a support ticket.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Avg. response: 24-48 business hours. Creates a paper trail for your issue.

c. 💬 Live Chat or Website Bot

A live chat option is not readily available on the Travelzoo website. As of now, your main digital contact methods are the website form or their social media pages. It seems they prefer to handle detailed queries over the phone or via their ticketing system.

d. 📱 In-App Support

The Travelzoo app is designed for browsing deals and managing your purchases. For customer support, the app will typically redirect you to the mobile website to use the contact form or provide you with the phone number. There is no integrated chat support within the app itself.

⏱️ Estimated Response Times from Travelzoo

Knowing how long you might have to wait can save you some frustration. Here are some general estimates.

Method	Expected Wait Time
Phone	5–20 minutes
Email / Web Form	24–48 business hours
Social Media	4–8 hours
App	N/A

🔍 Tips to Reach Support Faster from Travelzoo

Call during off-peak hours. Try calling mid-morning on a Tuesday or Wednesday to avoid the Monday rush and end-of-week backlog.
Be prepared. Have all your information ready before you call or write. This is the single biggest time-saver.
Use social media for simple questions. For a quick, non-sensitive question, a public tweet can sometimes get a faster reply than a formal ticket.

Before You Call: What to Have Ready

Seriously, don't get stuck on hold just to be told you're missing information. Before you even dial, have your Travelzoo member email address and the voucher number or booking confirmation ID ready to go. If it's a hotel or merchant issue, have their name handy too. Trust me, they will ask for it, and it's a pain to dig through your inbox while they wait.

Where to Quickly Solve Problems with Travelzoo

Different problems require different approaches. Here’s a cheat sheet for getting your issue resolved with less hassle.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Voucher Isn't Being Accepted	Phone Support (1-877-665-0000)	Call them while you are still at the business location if possible. An agent can sometimes speak directly to the manager to sort it out.
Requesting a Refund	Website Contact Form	This creates a clear written record with a timestamp. Be specific about why you're requesting a refund and include your voucher number.
Technical Glitches on the Website	Website Contact Form	You can describe the issue in detail and mention the browser you're using. It's not urgent enough for a phone call.
Password Reset / Can't Log In	Help Center (Self-Service)	This is way faster than contacting a human. Only call if the 'Forgot Password' link and other self-service tools completely fail you.