How to Contact Travelzoo Customer Service

Travelzoo support depends on whether you bought a voucher, booked a hotel through Travelzoo, clicked through to a third-party supplier, or only need account or newsletter help. For most voucher refunds and hotel cancellations, Travelzoo's current FAQ points members to My Account > Purchases.

Do not start with social media or third-party phone directories. Travelzoo publishes current voucher, account, terms, privacy, and data-request information on travelzoo.com.

Best Travelzoo Support Channels

If a Travelzoo deal redirects you to a supplier's site, the supplier may control booking, payment, cancellation, and refunds. Keep the Travelzoo deal page and the supplier confirmation.

Step-by-Step: How to Contact Travelzoo

What to Have Ready Before Contacting Travelzoo

For a time-sensitive merchant reservation, call the merchant first and then document the result with Travelzoo.

Voucher Refunds, Hotel Cancellations, and Merchant Rules

Travelzoo's My Account FAQ says members can get a voucher refund or cancel hotel bookings online by signing in and going to Purchases. For hotels, click Cancel; for vouchers, click Request Refund. If no refund or cancel button appears, the purchase may not be eligible.

Travelzoo's voucher FAQ says members can obtain a voucher refund in My Account if eligible under the cancellation policy and if there is no active reservation. If you already made a reservation with a hotel, restaurant, spa, activity provider, or merchant, cancel or modify that reservation with the merchant first.

If My Account still says Reservation Made after you canceled with the merchant, Travelzoo's voucher FAQ says to call 1-877-665-0000, Mon-Fri 9 a.m.-6 p.m. ET, Sat-Sun 12-5 p.m. ET.

Travelzoo's Terms say many offers are made available by or through third-party suppliers. That means the supplier or merchant may be responsible for redemption, availability, and some policy decisions. Keep the supplier's confirmation and the voucher terms.

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Account, Subscriptions, and Deal Questions

For account issues, use My Account and the Travelzoo FAQ. The FAQ covers account registration, voucher and hotel confirmations, subscription settings, password resets, and purchase history.

For deal questions, read the voucher terms before buying or redeeming. The terms usually explain blackout dates, expiration, booking instructions, occupancy limits, taxes, fees, cancellation policy, and merchant contact details.

If a merchant refuses a valid voucher, ask for the employee name, manager name, date, time, and reason. Then contact Travelzoo with the voucher number and the merchant's explanation.

Privacy and Data Requests

Travelzoo's Privacy Policy explains how it handles personal information and describes security measures such as SSL encryption for certain transmitted information. For data-rights requests, use Travelzoo's Personal Data Request Form.

Do not send full payment card numbers, government ID images, or sensitive personal documents through public posts or unofficial messages. Use the official privacy request form for account data issues.

What to Say When Contacting Travelzoo

Use this script:

"I need help with a Travelzoo issue. The account email is [email], the voucher or booking reference is [number], and the merchant or hotel is [name]. The issue is [voucher refund, hotel cancellation, merchant reservation, redemption problem, account issue, subscription setting, or privacy request]. I have attached [voucher terms, receipt, merchant confirmation, merchant cancellation, screenshot, or privacy details]. Please confirm the next step and any refund, cancellation, or case outcome in writing."

Helpful questions:

• "Is this voucher eligible for refund in My Account?"
• "Do I need to cancel an active merchant reservation first?"
• "Why does My Account still show Reservation Made?"
• "Which merchant or supplier controls this policy?"
• "Can you resend the voucher or hotel confirmation?"
• "What proof do you need for a merchant redemption problem?"
• "Which privacy request form should I use?"

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Frequently Asked Questions

Sources Checked

• Travelzoo My Account FAQs
• Travelzoo Voucher FAQs
• Travelzoo Commonly Asked Questions
• Travelzoo Terms and Conditions
• Travelzoo Hotel Booking Terms
• Travelzoo Privacy Policy
• Travelzoo Personal Data Request Form
• Travelzoo homepage