What are Super.com customer service hours?

Technically, 24/7, but that's for the chatbot. If you need a person, you should really aim for standard North American business hours. Otherwise, you're just talking to a bot that keeps offering you links to the help center.

Is there a Super.com live chat option?

Yes, it's their main thing. You have to go through the app or the help center on their website to find it. You'll start by talking to their 'SuperBot,' which can handle simple stuff, but for anything complicated you'll have to specifically ask to be transferred to a human agent, which can sometimes take a few tries.

What's the fastest way to reach Super.com support?

The app chat. Don't bother with email if you're in a hurry. I once waited three days for a reply about a hotel charge that was posting *that day*, and by then it was too late to stop it. Use the chat inside the app, be persistent, and ask for a human immediately.

Do I need my account number to contact Super.com?

Nope, they don't really use account numbers like a bank. Everything is tied to the email address you signed up with. Just make sure you know which one you used, especially if you signed up through a social media account years ago and forgot about it.

Can I email Super.com customer service?

You can. The address is support@super.com. But honestly, it feels like sending a message in a bottle sometimes. You carefully write out your entire issue, attach all your screenshots to prove you're not crazy, hit send, and then you just wait, hoping someone actually reads it.

Is there a Super.com mobile app for support?

Yes, and you should definitely use it. The mobile app is their main hub for everything, including support. Contacting them through the app is usually smoother than the website because you're already logged in and they have your account details right there.

What information should I have ready when calling?

Okay, so you can't really call, but for chatting, have your booking ID, the email you used to sign up, and a screenshot of the problem. I'm serious, screenshot everything. It's your only real proof when the agent claims they can't see the error on their end.

What if the hotel can't find my Super.com booking?

This is the big one people complain about online. If this happens, do not leave the hotel lobby. Immediately open the Super.com app and start a chat, stating clearly that you are at the hotel and they have no record of your reservation. Getting it sorted out after you've left is a total nightmare.

How to Contact Super.com Customer Service

Trying to contact Super.com support can feel like a quest, especially when you're just trying to sort out a hotel deal for the Eras Tour and something goes wrong. It's a common headache. According to the Better Business Bureau, many users run into issues with unexpected charges or difficulty canceling their Super+ subscription. Getting help shouldn't be this hard. Your best bets for reaching them are through their in-app chat support or by sending an email. While they don't make a phone number easy to find, you can still get issues resolved if you know where to look. For official information, always start at the official site: Visit Super.com.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Super.com

Navigating Super.com's customer service can be tricky since they prioritize digital channels. Here’s a quick breakdown of your options so you can pick the right one for your problem.

Contact Method	Details & Availability	Best for...
In-App/Website Chat	Available 24/7 (Bot); Human agents available during business hours.	Urgent issues, booking problems, quick questions.
Email Support	[email protected]	Non-urgent issues, providing detailed documentation or screenshots.
Help Center	help.super.com	Self-service for common questions about billing, accounts, and bookings.

Customer Support Channels

📞 Phone Support

Super.com does not publicly list a direct customer service phone number. The company directs all support inquiries through its app and website, making phone contact extremely difficult, if not impossible, for general support issues.

📧 Email Support

This is a reliable, though sometimes slow, method for getting help. It's your best option for creating a paper trail of your conversation.

Purpose	Email	Notes
General Support	[email protected]	The average response time is typically 1 to 3 business days, based on user reports.

💬 Live Chat or Website Bot

This is Super.com's primary support channel. You'll almost always start with a bot.

Where to access: Through the Super.com app or by visiting the Super.com Help Center and clicking the chat icon.
Steps to access: Log into your account, navigate to the 'Help' or 'Support' section, and initiate a chat.
Types of problems it handles: The bot can handle basic queries like password resets and booking status. For complex issues like billing disputes or hotel check-in problems, it will escalate you to a human agent.
Escalation: Yes, the bot is designed to transfer you to a live agent if it cannot resolve your issue after a few attempts.

📱 In-App Support

For the best experience, use the app. It's where their support system is most integrated.

Platform: Available on both iOS and Android.
Steps to contact: Open the Super.com app, tap on your profile or account icon, and look for a 'Help,' 'Support,' or 'Contact Us' option. This will typically launch the in-app chat feature.

⏱️ Estimated Response Times from Super.com

Method	Expected Wait Time
Phone	Not a supported channel
Email	1-3 Business Days
Chat	Bot is instant; human agent wait times can vary from minutes to several hours.
App	Same as Chat.

🔍 Tips to Reach Support Faster from Super.com

Use the In-App Chat: This is their preferred method and is often the fastest way to get escalated to a human.
Be Clear and Concise: Start your message with your booking number (if you have one) and a very clear, one-sentence summary of your problem.
Contact During Business Hours: You're more likely to reach a human agent quickly if you contact them during standard business hours, roughly 9 AM to 5 PM EST on weekdays.
Have Your Details Ready: Don't make them wait while you look up information. Have everything prepared beforehand.

Before You Call: What to Have Ready

Don't waste your time. Before you even open the app to start a chat, make sure you have your Your Super.com account email and Booking confirmation number (if applicable) handy. Trust me, they will ask for it. It's also a great idea to have A screenshot of the issue ready to go, especially if it's a billing error or a problem with a hotel listing. It just speeds everything up.

Where to Quickly Solve Problems with Super.com

Different problems require different approaches. Here’s a cheat sheet to get your issue solved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unexpected Charge	In-App Chat	This is the most direct route. Be prepared to provide a screenshot of the charge from your bank statement. Agents in chat can often investigate billing issues on the spot.
Canceling Your Super+ Subscription	Help Center (Self-Service)	It's almost always faster to do this yourself through your account settings in the app or on the website. Only contact support if the self-service option fails.
Problem at Hotel Check-In	In-App Chat (Urgent)	This is an emergency. Use the chat and be clear that you are at the hotel and cannot check in. This urgency helps get you to a human faster.
Technical Glitches with the App/Site	Email Support	For non-urgent tech problems, email is best. You can include screen recordings and detailed descriptions that are harder to manage in a small chat window.