Thinking about closing your Shopify store? You're not alone. Shopify, founded back in 2006, is a giant in e-commerce, but it's not the right fit for everyone. Maybe you tried to launch that viral TikTok dropshipping business and found out it's a lot more work than the gurus let on. It happens. This guide will help you cancel your plan without any headaches. Subscriptions can run from $29 to $299 a month, so canceling can save you up to $3,588 a year. We'll cover how to do it right from your desktop.
How to Cancel Shopify on iPhone (iOS)
Canceling your Shopify subscription directly from the iOS app isn't possible. You'll need to log in through a web browser on your phone to access the account settings.
1 Open a Web Browser
The Shopify iOS app is for managing your store, not your account subscription. You'll need to use a web browser like Safari or Chrome on your iPhone to cancel.
2 Log In to Your Shopify Admin
Navigate to the Shopify login page and enter your credentials. Make sure you are logging in as the store owner, as only the owner has the permission to close the store.
3 Go to Settings
Once you're logged in, tap the menu icon and find Settings at the bottom of the main menu. It's a bit hidden on mobile, so you might have to scroll.
4 Select 'Plan'
Inside the Settings menu, tap on the Plan option. This section shows your current subscription details and billing information.
5 Deactivate Your Store
Scroll to the bottom of the Plan page and you'll see an option to Deactivate store. Tap this to begin the cancellation process.
6 Confirm Cancellation
Shopify will ask for a reason you're leaving and may offer alternatives, like pausing your store. If you're sure, proceed with the deactivation, enter your password to confirm, and finalize the cancellation.
How to Cancel Shopify on Android
You can't cancel your Shopify plan through the Android app. The process requires you to log in to your Shopify admin account using a web browser on your phone or computer.
1 Use a Web Browser
Just like with iOS, the Android app doesn't have the option to cancel your subscription. Open Chrome or your preferred browser on your device.
2 Access Your Shopify Admin
Go to the Shopify website and log in to your account. It's critical that you sign in with the store owner's credentials, otherwise the option to close the store won't appear.
3 Navigate to Settings
From your Shopify dashboard, tap the menu and select Settings from the list of options.
4 Open the 'Plan' Section
In the Settings menu, find and tap on Plan. This is where all your subscription and billing details are managed.
5 Find the Deactivate Option
At the bottom of the Plan page, you will find the Deactivate store button. This is the link to start the cancellation process.
6 Follow the Prompts to Finalize
Shopify will ask for feedback. Choose a reason, skip the alternatives if you're set on canceling, and then enter your password to confirm. Your store will be deactivated immediately.
How to Cancel Shopify on Desktop or Laptop
Using a desktop or laptop is the most straightforward way to cancel your Shopify subscription. The interface is clearer, and all options are easily accessible.
1 Log In to Your Shopify Admin
Go to the Shopify website and log in. You must be the store owner to perform this action. If you're just a staff member, you won't see the option.
2 Go to Settings
In the bottom-left corner of your admin dashboard, click on Settings.
3 Click on 'Plan'
From the Settings menu, select Plan. This will take you to an overview of your current subscription.
4 Deactivate Your Store
On the Plan page, click the Deactivate store button. It's usually at the bottom of the page. Honestly, they don't make it super obvious.
5 Choose a Reason and Confirm
A pop-up will ask why you are leaving. Select a reason from the dropdown menu. Shopify will likely try to offer you solutions or the option to pause your store instead.
6 Enter Your Password to Finalize
To complete the cancellation, you'll need to enter your password and click the final Deactivate now button. Make sure you've paid any outstanding bills before doing this, or it won't work.
Before You Cancel: What You Should Know
- Export Your Data: Before you cancel, make sure to export all your store data, including products, customers, and order history. Once you deactivate, you will lose access to your Shopify admin and this data. You can export these as CSV files.
- Settle Outstanding Charges: You cannot close your store until all outstanding charges are paid. This includes subscription fees, app charges, and shipping label costs. Check your billing section to clear any balance.
- No Pro-rated Refunds: Shopify's policy is clear, they do not provide refunds for subscription fees. If you cancel mid-cycle, you will not get money back for the unused time.
- Consider Pausing Instead: If you think you might come back, Shopify offers a 'Pause and Build' plan for a reduced fee (around $9/month). This keeps your store online for visitors but disables the checkout, allowing you to work on it in the background.
- Third-Party Apps: Canceling your Shopify plan does not automatically cancel your third-party app subscriptions. You must cancel those manually through the Apps section of your admin to avoid being billed separately.
- Custom Domains: If you bought a domain through Shopify, you can transfer it to another provider. You must do this before closing your store, or you might lose access to manage it.
Having Trouble Cancelling Your Shopify Subscription?
It can be frustrating if the cancel button seems to be missing or isn't working. Here are a few common issues and how to solve them:
- You Are Not the Store Owner: Only the official store owner can close a Shopify store. If you have a staff account, even with admin permissions, you will not see the 'Deactivate store' option. You'll need to ask the store owner to do it.
- You Have an Unpaid Bill: Shopify will block you from closing your store if there's an outstanding balance. Go to Settings > Billing to check for and pay any invoices.
- Try on a Desktop: The cancellation process is most reliable on a desktop computer. If you're running into issues on mobile, switch to a laptop or PC and try again.
- Contact Support Directly: If you've tried everything and are still stuck, it's time to contact Shopify Support. You can usually find a link to their support page at the bottom of the admin panel. They can help you resolve billing issues or manually close the store if needed.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (USD) | Details |
|---|---|---|
| Basic | $39/month | Best for new e-commerce businesses with occasional in-person sales. Includes 2 staff accounts and basic reporting. |
| Shopify | $105/month | Ideal for growing businesses selling online or in-store. Includes 5 staff accounts and professional reporting. |
| Advanced | $399/month | Designed for scaling businesses that require advanced reporting. Includes 15 staff accounts and the lowest transaction fees. |
| Starter | $5/month | For selling products through social media and messaging apps without a full online store. |
| Plus | Starts at $2,300/month | Enterprise-grade solution for high-volume businesses and large merchants. |
How Pine AI Can Help You Cancel Your Shopify Subscription
Tired of navigating confusing settings menus? Pine AI can handle your Shopify cancellation for you. We'll manage the entire process securely, saving you time and ensuring your store is closed correctly without any lingering charges. Let us take care of the hassle.
Frequently Asked Questions about Shopify
Can I unsubscribe from Shopify anytime?
Can I get a refund from Shopify if I forgot to cancel?
How do I know my Shopify subscription is cancelled?
How long does it take for Shopify to cancel?
What else should I know before I cancel my Shopify subscription?
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David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
