Shopify, established in 2006, powers e-commerce but costs $39 to $399 monthly. Cancelling saves up to $4,788 annually. Whether on Desktop, iOS, or Android, you want out. Visit Shopify. With the "TikTok Shop" boom overshadowing standalone sites, many are pivoting. Trustpilot data shows a rough 1.5-star rating, while the Better Business Bureau logs over 300 complaints in the last 3 years. Users frequently cite "billing after cancellation" and "poor support" as major issues. Recent price hikes have only added fuel to the fire.
How to Cancel Shopify on Desktop or Laptop
This is the most reliable method. Doing this on a big screen helps you see the fine print they try to hide.
1 Log in to your Admin Panel
Go to the Shopify website and log in as the store owner. You cannot do this with a staff account.
2 Go to Settings
Click the Settings gear icon located at the bottom left corner of the screen.
3 Select Plan
In the sidebar menu, click on Plan. This shows your current billing details.
4 Deactivate Store
Scroll to the bottom. You will see a button that says Deactivate store. Click it. Do not choose "Pause and Build" unless you still want to pay $9 a month.
5 Select Reason and Confirm
Select a reason for leaving. Click Continue, enter your password one last time, and click Deactivate now.
How to Cancel Shopify on iPhone (iOS) or Android
The mobile app often just redirects you to the mobile browser version of the site. It can be glitchy.
1 Open the Shopify App
Launch the app and tap the Store icon in the bottom right corner.
2 Tap Settings
Select Settings from the menu list.
3 Navigate to Plan Settings
Tap on Plan. The app might redirect you to a mobile browser window to complete this action.
4 Deactivate Store
Scroll down to find Deactivate store. Tap it. Ignore the offers to switch to a cheaper plan.
5 Finalize Cancellation
Enter your password to confirm. Once done, you should receive an email confirmation.
What is Shopify Cancellation Policy
Shopify does not offer refunds. Period. If you cancel in the middle of your billing cycle, your store closes immediately, and you lose the remaining days you paid for. It is harsh. Unlike Netflix, where you keep watching until the month ends, Shopify cuts you off right then and there. Also, cancelling your Shopify subscription does not automatically cancel third-party apps. You must manually cancel apps like Oberlo or Klaviyo separately, or they will keep charging your card. Trustpilot reviews are full of people furious about these "ghost charges" appearing months later.
Before You Cancel Shopify: What You Should Know
Make sure you export your data. Once you hit deactivate, your customer lists and product data are gone unless you reactivate and pay again. Also, if you bought your domain through Shopify, you need to transfer it to another host before cancelling, otherwise, you might lose control of your URL. Check your billing statement for any third-party app charges. Those are separate contracts and Shopify will not turn them off for you.
Having Trouble Cancelling Your Shopify Subscription?
If the "Deactivate" button is greyed out or missing, you might have outstanding bills. Shopify will not let you leave until you pay what you owe.
- Check Third-Party Apps: If you are still getting charged, it is likely an app you installed.
- Clear Cache: Sometimes the admin panel freezes. Try an Incognito window.
- Contact Support: If you are locked out, you have to go through their help center, which is mostly chatbots now.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Yearly Price (Paid Upfront) | Details |
|---|---|---|---|
| Basic | $39 | $348 ($29/mo) | Solo entrepreneurs. Basic reports. |
| Shopify | $105 | $948 ($79/mo) | Small teams. Standard reports. |
| Advanced | $399 | $3,588 ($299/mo) | Scaling businesses. Custom reports. |
| Plus | $2,000+ | Custom | Enterprise level. |
How Pine AI Can Help You Cancel Your Shopify Subscription
E-commerce is tough right now, and with rising ad costs in the last 12 months, cutting overhead is smart. Pine AI makes the exit cleaner.
Step 1: Let's get started to cancel Shopify Simply tell us you want to cancel your Shopify subscription. We will ask for a few account details to locate the subscription.
Step 2: Pine gets to work We navigate the confusing admin panels, handle the "pause store" retention traps, and ensure third-party apps don't keep billing you. We don't just suggest it; we finish it.
Step 3: You're free from Shopify The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Shopify
Can I unsubscribe from Shopify anytime?
Can I get a refund from Shopify if I forgot to cancel?
How do I know my Shopify subscription is cancelled?
How long does it take for Shopify to cancel?
What else should I know before I cancel my Shopify subscription?
How do I raise a complaint to Shopify?
How does Pine AI work with Shopify to cancel my subscription?
