Estimated Response Times from Strava
| Contact Method |
Expected Wait Time |
| Phone |
Not available |
| Email / Support Ticket (web) |
3 to 7 business days |
| In-App Support Ticket |
3 to 7 business days |
| Social Media (Twitter/X DM) |
1 to 3 business days |
| Help Center (self-service) |
Immediate |
Patterns worth knowing: Response times are slowest in January, after major app version releases, and following high-profile running events like the Boston or Chicago marathons when activity upload volumes spike. Multiple Trustpilot reviewers have noted waiting 10 or more days without a response during these windows. If your ticket hits the 7-day mark with no reply, post publicly on Twitter/X tagging @StravaSupport. That tends to move things along faster than submitting a second ticket, which can actually reset your place in the queue.
Seriously, do not open that support ticket without this stuff in front of you. Strava's team will ask for it, and missing details mean a follow-up email and another 3 to 5 days of waiting.
1. Your registered email address. This is the single most important piece of information. If you signed up through Apple or Google, note which one, because Strava treats those as separate login methods.
2. Your most recent billing transaction date and amount. For any subscription or charge dispute, pull this from your bank statement or the App Store / Google Play purchase history before you write a single word in that ticket.
3. Your device type and operating system version. For technical issues, Strava support will ask whether you are on iOS or Android and what version. Check this in your phone settings before you start.
4. Screenshots or screen recordings. If you are dealing with a bug, a wrong charge, or an error message, capture it. Tickets with visual evidence get resolved faster, full stop.
5. Your Strava athlete ID. You can find this in your profile URL when logged in on desktop. It looks like a long number string. Having it ready saves a round-trip email.
Tips to Reach Strava Support Faster
Strava's support structure is not built for speed. Here is how to work around that.
1. Submit tickets Tuesday through Thursday. Anecdotal reports on Reddit's r/Strava suggest weekend and Monday submissions pile up and take longer to clear. Mid-week tickets appear to move faster.
2. Use the web portal, not the app, for billing issues. The web form at support.strava.com allows more detailed input and category selection, which routes your ticket to the right team faster than the generic in-app form.
3. Be specific in your subject line. Vague subjects like "Problem with my account" get triaged slower. Something like "Duplicate charge on [date] for $79.99 Strava subscription" signals urgency and routes correctly.
4. Tag @StravaSupport on Twitter/X for stalled tickets. If you have a ticket number and it has been more than 7 days, a public tweet with your ticket number (not personal details) often prompts a faster internal follow-up.
5. Check the Help Center before submitting anything. A significant number of Strava issues, including subscription cancellations, GPS calibration problems, and segment disputes, have detailed self-service guides that resolve the issue without any wait time.
6. For subscription cancellations, go directly to the source. If you subscribed through the App Store or Google Play, Strava cannot cancel it for you. You have to cancel through Apple or Google directly. Submitting a Strava ticket for this just wastes time.
Where to Quickly Solve Common Strava Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Support ticket (web portal) |
Include the exact charge date, amount, and a screenshot of your bank or App Store receipt. Ticket agents have authority to issue refunds. |
| GPS not recording or activity upload failing |
Help Center self-service first |
Strava's GPS troubleshooting guides cover 90% of common cases. Only escalate to a ticket if the fix does not work after two attempts. |
| Can't log in or password reset not working |
Help Center self-service |
Try the password reset tool at strava.com first. If you used Sign in with Apple or Google, that is a separate flow entirely. |
| Subscription not cancelling |
App Store or Google Play (not Strava) |
If you subscribed through iOS or Android, Strava cannot cancel it. Go to your Apple ID subscriptions or Google Play subscriptions directly. |
| Account hacked or unauthorized access |
Support ticket (mark as urgent) |
Use the subject line "Compromised account - urgent" and include your registered email and the date you noticed the issue. |
| Segment or activity flagged incorrectly |
Support ticket with activity link |
Paste the direct URL to the flagged activity or segment in your ticket. Vague descriptions slow this down significantly. |
| Data privacy or account deletion request |
Dedicated privacy form at strava.com/athlete/delete |
Strava has a separate GDPR/CCPA deletion process. A regular support ticket will just redirect you there anyway. |
Additional Helpful Links for Strava
All links below have been verified as live and accurate as of 2026.
