Call A Doctor Plus is a telehealth membership service that connects members with licensed physicians by phone or video, any time of day. If you have ever tried to sort out a billing charge you did not recognize or figure out why your app stopped working mid-consultation, you already know the frustration. Common complaints logged on the BBB and PissedConsumer include unexpected subscription charges and difficulty reaching a live agent to cancel. Contact options include phone, email, live chat, and an online member portal. With telehealth demand surging in 2026 following expanded state licensing reciprocity laws, more members are enrolling and more questions are piling up. Visit Call A Doctor Plus at calladoctorplus.com.
Every contact channel Call A Doctor Plus offers is listed below. Use this table to pick the right path before you spend time waiting in the wrong queue.
| Contact Method |
Details & Availability |
Best For |
| Phone |
1-800-835-2362, available 24/7 |
Urgent issues, billing disputes, cancellations |
| Email |
support@calladoctorplus.com |
Non-urgent questions, formal written complaints |
| Live Chat |
Available via member portal at calladoctorplus.com |
Technical support, quick account questions |
| Online Member Portal |
calladoctorplus.com/member |
Account management, billing history, plan changes |
| Help Center / FAQ |
calladoctorplus.com/help |
Self-service, password resets, common questions |
Note: All contact details above are based on publicly available information from the Call A Doctor Plus website and member documentation. Verify current hours directly at calladoctorplus.com before calling, as holiday schedules may differ.
Each channel below includes step-by-step guidance so you are not guessing once you get there.
Estimated Response Times from Call A Doctor Plus
| Contact Method |
Expected Wait Time |
| Phone |
5 to 20 minutes on hold, varies by time of day |
| Email |
2 to 3 business days |
| Live Chat |
3 to 10 minutes for bot; 10 to 25 minutes for a live agent |
| In-App Support Ticket |
1 to 2 business days |
Phone hold times spike noticeably on Monday mornings and the first business day after a holiday weekend. If you are calling about a billing issue that just hit your statement, you are probably not the only one. Early morning calls (before 9 a.m. ET) and evening calls (after 7 p.m. ET) tend to connect faster based on patterns reported by members on PissedConsumer. Live chat bots have a known quirk where they loop back to the same FAQ suggestions if you use short phrases. Full sentences describing your issue get better results.
Before You Call: What to Have Ready
Do not sit on hold for 15 minutes only to realize you are missing the one thing they need. Get this together before you dial.
Your member ID. It is on your welcome email, your billing statement, or inside the app under Account Settings. They will ask for it first. Every time.
The email address you signed up with. Not your current email if you changed it. The one you used when you created the account. If you are not sure, check your inbox for the original confirmation email from Call A Doctor Plus.
Your most recent billing date and charge amount. If this is a billing call, pull up your bank or credit card statement before you get on the line. Agents move faster when you can say "I was charged $X on March 5" rather than "sometime last month, I think."
A brief, one-sentence description of your issue. Agents appreciate clarity. "I was charged twice in February and I want a refund" is better than a two-minute explanation. Save the details for when they ask.
A pen or somewhere to take notes. Write down the agent's name and any confirmation or case number they give you. You will want it if you need to follow up.
Tips to Reach Call A Doctor Plus Support Faster
These are practical, not theoretical. Based on patterns from member reviews and complaint boards.
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Call before 9 a.m. ET. Hold times are consistently shorter in the early morning window. If you can make the call before your workday starts, do it.
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Use live chat for anything that is not a cancellation or a large billing dispute. Chat agents handle account questions and technical issues faster than phone queues during peak hours.
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Say the magic words early. On the phone menu, saying "billing" or "cancel" out loud (rather than pressing a number) tends to route you to the right department faster. Automated systems are voice-triggered.
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Press 0 twice if you want a human. The first press sometimes gets ignored. The second usually triggers a transfer prompt.
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Ask for a supervisor if you are getting nowhere. If the first agent cannot resolve a billing dispute or cancellation, politely ask to be transferred to a supervisor or a senior account specialist. This is not rude. It is efficient.
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Desktop beats mobile for live chat. Several users on PissedConsumer noted that the live chat feature on desktop loads more reliably than on mobile browsers. Use the app for in-app support, but use a desktop browser for the website chat.
Where to Quickly Solve Common Call A Doctor Plus Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Phone support |
Have the charge date and dollar amount ready. Phone agents have the most authority to issue credits or refunds. |
| Technical glitch or error message in the app |
Live chat |
Faster than phone for tech issues. You can paste error codes directly into the chat window. |
| Can't log in or need a password reset |
Help Center (self-service) |
Try the self-service reset at calladoctorplus.com/help first. Only call if the automated tool fails after two attempts. |
| Filing a formal complaint |
Phone (ask for a supervisor) |
A phone call creates a clearer record and gives you a better shot at escalation than email alone. |
| Cancelling your subscription |
Phone support |
Cancellations typically require a live agent. Have your member ID ready and be direct about your intent to cancel at the start of the call. |
| Difficulty scheduling or accessing a doctor visit |
In-app support or phone |
Start with in-app if it is a scheduling glitch. Call if the appointment was missed or if a provider did not show. |
Additional Helpful Links for Call A Doctor Plus
Verified resources to bookmark before you reach out.
- Help Center: calladoctorplus.com/help
- Member Portal (includes live chat): calladoctorplus.com/member
- Billing Portal: calladoctorplus.com/member/billing
- Download the App (iOS): Search "Call A Doctor Plus" in the Apple App Store
- Download the App (Android): Search "Call A Doctor Plus" in the Google Play Store
- Cancel Subscription Guide: How to cancel Call A Doctor Plus
If you suspect fraudulent charges or phishing emails impersonating Call A Doctor Plus, contact their support line directly at 1-800-835-2362 and report the incident to the FTC at reportfraud.ftc.gov.
