Trying to get in touch with Daily Burn can feel like an extra workout you didn't sign up for. Whether you're dealing with common frustrations like billing disputes or just trying to figure out how to cancel your subscription, getting a straight answer shouldn't be so hard. Many users online report issues with these exact problems. You can try contacting them via their main website's contact form, or by reaching out on social media like Facebook or X (formerly Twitter). It's a bit of a maze, especially when all you want to do is get back to your workout, or maybe just join the 'cozy cardio' trend you keep seeing online without worrying about a surprise charge. Visit the official Daily Burn site to start, but we've got the real tips here.
Different Ways to Contact Daily Burn
Navigating customer support can be tricky. Here’s a breakdown of the best ways to reach out to Daily Burn, based on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Contact Form | Accessed via the Daily Burn Help Center. This is their primary channel. | General questions, billing issues, technical support, and cancellation problems. |
| Phone Support | (212) 600-6100. Note: This is likely a corporate number, not a dedicated support line. | Urgent or complex issues that are not being resolved via email. Use as a last resort. |
| Social Media | Facebook, X (Twitter), Instagram. | Public complaints, quick questions, and getting a company's attention when other methods fail. |
Customer Support Channels
a. 📞 Phone Support
Daily Burn doesn't advertise a direct support number, which can be frustrating. The number listed is for their corporate office, so your mileage may vary.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Corporate Office | (212) 600-6100 | Likely Mon-Fri, 9 AM - 5 PM (EST) |
b. 📧 Email Support
This is their main method. You have to go through their website's contact form, which then creates an email ticket.
| Purpose | Notes | |
|---|---|---|
| General / All Inquiries | Via Contact Form | Average response time is 1-3 business days, according to user reports. |
c. 💬 Live Chat or Website Bot
Unfortunately, Daily Burn does not offer a live chat feature on their website. All support requests are funneled through their Help Center and email contact form. You will not be able to escalate to a human in real-time via chat.
d. 📱 In-App Support
Contacting support through the app is straightforward and directs you to the same system as the website.
- Platform: iOS & Android
- Steps to contact:
- Open the Daily Burn app.
- Go to your Profile or Account Settings.
- Look for a 'Help', 'Support', or 'Contact Us' option.
- This will typically open the Help Center or a direct link to the contact form.
⏱️ Estimated Response Times from Daily Burn
| Method | Expected Wait Time |
|---|---|
| Phone | Varies / Not a primary support channel |
| 1-3 business days | |
| Chat | Not Available |
| App | 1-3 business days (uses email system) |
🔍 Tips to Reach Support Faster from Daily Burn
- Be Specific: Use a clear subject line in the contact form (e.g., "Billing Error on May 15th" instead of "Help").
- Use the Help Center First: You might find your answer in their articles without needing to contact anyone.
- Provide All Details: Include your account email, name, and any relevant dates or screenshots in your first message to avoid back-and-forth emails.
Before You Contact Support: What to Have Ready
Look, don't waste your time getting stuck in a long email chain. Before you even open that contact form, make sure you have your account email address and your full name handy. Trust me, they will ask for it. It's also smart to have the details of your issue, like the date of a charge or the name of the workout that's glitching, ready to go. It just saves everyone a headache.
Where to Quickly Solve Problems with Daily Burn
Here’s how to handle the most common issues people seem to have with Daily Burn.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Cancelling Your Subscription | Self-Service (Online Account) | This is fastest. Do not email them to cancel. Log in on the website, find 'Manage Subscription,' and cancel it yourself to ensure it's done before the next billing cycle. |
| A Billing Error | Email / Contact Form | Phone support is not set up for this. Use the form and attach a screenshot of the charge from your bank statement. Be very clear about the date and amount. |
| Technical Glitches / App Errors | Help Center, then Email | Check the help articles first. If that fails, email them and specify your device (e.g., Roku, iPhone 14, Chrome browser) and the exact error you're seeing. |
| Filing a Formal Complaint | Email / Contact Form | Use a clear subject like "Formal Complaint" and state the history of your issue and what resolution you want. A paper trail is your best friend here. |
Additional Helpful Links for Daily Burn
For additional resources, check out the following official links:
Frequently Asked Questions about Daily Burn Customer Service
What's the fastest way to contact Daily Burn?
How do I file a complaint about Daily Burn?
Where can I find my account detail number for Daily Burn?
How long does it take for Daily Burn to get back to me?
What's the quickest way to cancel a subscription with Daily Burn?
My problem isn't solved. How do I escalate a complaint with Daily Burn?
Can I pause my Daily Burn subscription instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
