Trying to get in touch with Fenty Beauty? We get it. Whether you're dealing with common frustrations like shipping delays on a new order or receiving the wrong Pro Filt'r foundation shade, which some users on the Better Business Bureau have mentioned, getting help can feel like a mission. Especially with all the buzz around the new Fenty Hair launch, you want answers fast. You can try contacting them by phone or email, and their social media is always active. Before you start, the best place to look is always the official site: Visit Fenty Beauty. This guide will walk you through the best ways to reach them.
Different Ways to Contact Fenty Beauty
Navigating customer service can be a pain. Here’s a quick breakdown of the best ways to contact Fenty Beauty depending on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Contact Form | customerservice@fentybeauty.com or Website Form |
Documenting issues, returns, non-urgent questions. |
| Phone | 1-855-440-7474 (Mon-Sun, 7am-2am EST) |
Urgent issues, billing problems, immediate order questions. |
| Social Media | Instagram: @fentybeauty, X (Twitter): @fentybeauty | Public complaints, quick product questions, brand engagement. |
Customer Support Channels
Here are the specific details for each support channel Fenty Beauty offers.
a. 📞 Phone Support
Getting someone on the phone is often the quickest way to solve money-related or urgent problems.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Customer Service | 1-855-440-7474 |
7:00 AM - 2:00 AM (EST), Monday - Sunday |
b. 📧 Email Support
Email is your best bet for creating a paper trail of your conversation. They primarily use a contact form on their website, which routes to their main support email.
| Purpose | Notes | |
|---|---|---|
| General Inquiries & Support | customerservice@fentybeauty.com |
Average response time is 1-2 business days. |
| Returns & Exchanges | Use the main email/contact form | Be sure to include your order number for faster processing. |
c. 💬 Live Chat or Website Bot
Fenty Beauty does not currently offer a live chat feature on their website. Your primary digital contact methods are the email form and their extensive Help Center, which can answer many common questions without needing to speak to a person.
⏱️ Estimated Response Times from Fenty Beauty
Patience is key, but knowing what to expect helps. These are typical wait times, but they can be longer after a major product launch.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes, depending on call volume |
| 24-48 hours | |
| Social Media (DM) | 1-3 business days |
🔍 Tips to Reach Support Faster from Fenty Beauty
- Call Early: Try calling right when their lines open at 7 AM EST to avoid the midday rush.
- Use Email for Non-Urgent Stuff: If it's not an emergency, send an email. It saves you from waiting on hold.
- Have Your Info Ready: Don't make them wait for you to find your order number. Have it ready to go.
Before You Call: What to Have Ready
Don't waste your time. Before you even think about contacting them, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. It's also a good idea to have the exact names of the products you're asking about, not just 'the red lipstick.'
Where to Quickly Solve Problems with Fenty Beauty
Here’s a cheat sheet to get your specific problem solved faster.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An incorrect item or shade was sent | Email Support | Attach a clear photo of the item you received and the packing slip. This speeds things up immensely. |
| Checking your order status | Your Account on their Website | This is faster than contacting a human. Only email them if the tracking hasn't updated in several days. |
| A billing error or double charge | Phone Support | Phone agents can best handle financial issues. Have your bank statement ready with the charge date and amount. |
| Filing a formal complaint | Email, then Phone | Start with an email to have a written record. If you get a generic response, call and reference your ticket number. |
Additional Helpful Links for Fenty Beauty
For additional resources, check out the following links directly on their site:
Frequently Asked Questions about Fenty Beauty Customer Service
What's the fastest way to contact Fenty Beauty?
How do I file a complaint about Fenty Beauty?
Where can I find my account detail number for Fenty Beauty?
How long does it take for Fenty Beauty to get back to me?
What's the quickest way to cancel a subscription with Fenty Beauty?
How do I raise a complaint to Fenty Beauty?
Is it possible to change the shade in my order after I placed it?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
