What's the fastest way to contact Fenty Beauty?

Email. Just use the contact form on their site. It's what they want you to do.

How do I file a complaint about Fenty Beauty?

Start with an email to `customerservice@fentybeauty.com` to get a paper trail. If you get nowhere, calling and asking for a supervisor is your next move, but good luck getting through the first line of reps who seem to only read from a script about return policies.

Where can I find my account detail number for Fenty Beauty?

They don't really use an 'account number'. Your order number is what matters. Find it in your confirmation email. Seriously, that's the magic key.

How long does it take for Fenty Beauty to get back to me?

Their site says 24 hours for an email reply. Sometimes it is. Sometimes it's three days, especially after a big product drop. So, you wait.

What's the quickest way to cancel a subscription with Fenty Beauty?

Fenty doesn't have subscriptions. If you mean canceling an order, you have to be fast. You have a tiny window before it ships. Go to your account, find the order, and pray the cancel button is still there.

How do I raise a complaint to Fenty Beauty?

First, email them. Get a ticket number. If the response is a copy-paste disaster, reply and ask to escalate to a manager. If that fails, call them, reference your ticket number, and refuse to hang up until you speak to someone with actual authority. It's a whole process.

Is it possible to change the shade in my order after I placed it?

No. You can't. Once the order is in, it's locked. I tried once because the lighting in my bathroom made me pick a foundation that was way too pale, and support basically told me to just wait for it to arrive and then start the whole return process. So just place a new order and return the first one.

How to Contact Fenty Beauty Customer Service

Different Ways to contact Fenty Beauty

Contact Method	Details & Availability	Best For
Phone	1-855-440-7474 (Mon-Sun, 7am-2am EST)	Urgent issues, order problems, returns
Email Form	Available 24/7 via website	Non-urgent questions, detailed inquiries
Live Chat	Available on the contact page (hours may vary)	Quick questions, website help, product info
Social Media	@fentybeauty on Instagram, X (Twitter)	General questions, public feedback (slow for support)

Customer Support Channels

📞 Phone Support

Getting a human on the line is often the fastest way to solve a problem, especially if it's about a recent order.

Department	Phone Number	Hours (Timezone)
Customer Service	1-855-440-7474	7:00 AM - 2:00 AM (EST), Monday - Sunday

📧 Email Support

Fenty Beauty uses a contact form on their website instead of a direct support email. It's decent for issues that aren't time-sensitive.

Purpose	How to Access	Notes
General Inquiries	Fenty Beauty Contact Form	Expect a response within 24-48 hours. You'll need your order number for specific issues.

💬 Live Chat

Their live chat is a good middle ground, faster than email but less direct than a phone call.

Where to access: Look for the chat bubble on the bottom right of the Contact Us page.
Steps to access: Click the icon and fill in your name, email, and question to start.
Types of problems it handles: Best for product questions, checking order status, and website navigation issues.
Escalation: The chat can escalate your issue to a different team if the agent can't solve it directly.

📱 In-App Support

Fenty Beauty does not currently have a dedicated mobile shopping app, so in-app support is not an available channel.

Estimated Response Times from Fenty Beauty

Method	Expected Wait Time
Phone	5-20 minutes hold time, depending on call volume
Email Form	24 - 48 hours
Live Chat	2 - 10 minutes
Social Media	1 - 3 business days (not recommended for support)

Tips to Reach Support Faster from Fenty Beauty

Call during off-peak hours: Try calling on a weekday morning (like 9 AM EST) to avoid the lunch and evening rush.
Use the Live Chat for simple questions: Don't tie up the phone lines if you just need to know about a shade. Chat is way faster for that.
Be specific in the email form: Provide your order number, the full product name, and a clear description of your issue right away to avoid back-and-forth emails.
Have your info ready: Before you call or chat, have all your details in front of you. It saves everyone time.

Before You Call: What to Have Ready

Your Order Number: Seriously, this is the first thing they'll ask for. Find it in your confirmation email before you even think about dialing.
The Email Address You Used: They need to look up your account. Make sure it's the right one, not your old Hotmail from high school.
Product Names & Shade Details: If your issue is about a specific item, have the exact name and shade ready. Don't just say 'the red lipstick'.
Payment Method Info: If it's a billing issue, know the last four digits of the card you used. They'll need it to verify the purchase.

Where to Quickly Solve Problems with Fenty Beauty

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Checking an Order Status	Your Account / Shipping Email	This is instant. The tracking link in your shipping confirmation email is faster than contacting a human.
A Damaged or Incorrect Item	Phone Support (1-855-440-7474)	Call immediately. Agents can process a replacement or refund faster over the phone. Have photos ready to email if they ask.
Starting a Return	Online Returns Portal	The self-service portal is the required first step. Don't call support until you've tried this first.
A General Product Question	Live Chat	You'll get a quick answer about ingredients or shade comparisons without waiting on hold.
Canceling an Auto-Replenish Subscription	Your Online Account	Log in and manage it yourself under 'My Account'. It's much faster than asking an agent to do it for you.

Additional Helpful Links for Fenty Beauty

How Pine AI Can Help You Save Time Contacting Fenty Beauty

Tired of dealing with customer service for your Fenty auto-replenish subscription? It can be a hassle. Pine AI handles subscription cancellations for you, saving you time and frustration. No more waiting on hold or navigating confusing website menus. Let us manage it quickly and securely, so you can get back to your day. It's that simple.

Frequently Asked Questions about Fenty Beauty

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.