What's the fastest way to contact Fenty Beauty?

Email. Just use the contact form on their site. It's what they want you to do.

How do I file a complaint about Fenty Beauty?

Start with an email to `customerservice@fentybeauty.com` to get a paper trail. If you get nowhere, calling and asking for a supervisor is your next move, but good luck getting through the first line of reps who seem to only read from a script about return policies.

Where can I find my account detail number for Fenty Beauty?

They don't really use an 'account number'. Your order number is what matters. Find it in your confirmation email. Seriously, that's the magic key.

How long does it take for Fenty Beauty to get back to me?

Their site says 24 hours for an email reply. Sometimes it is. Sometimes it's three days, especially after a big product drop. So, you wait.

What's the quickest way to cancel a subscription with Fenty Beauty?

Fenty doesn't have subscriptions. If you mean canceling an order, you have to be fast. You have a tiny window before it ships. Go to your account, find the order, and pray the cancel button is still there.

How do I raise a complaint to Fenty Beauty?

First, email them. Get a ticket number. If the response is a copy-paste disaster, reply and ask to escalate to a manager. If that fails, call them, reference your ticket number, and refuse to hang up until you speak to someone with actual authority. It's a whole process.

Is it possible to change the shade in my order after I placed it?

No. You can't. Once the order is in, it's locked. I tried once because the lighting in my bathroom made me pick a foundation that was way too pale, and support basically told me to just wait for it to arrive and then start the whole return process. So just place a new order and return the first one.

How to Contact Fenty Beauty Customer Service

Different Ways to Contact Fenty Beauty

Navigating customer service can be a pain. Here’s a quick breakdown of the best ways to contact Fenty Beauty depending on what you need.

Contact Method	Details & Availability	Best for...
Email / Contact Form	`[email protected]` or Website Form	Documenting issues, returns, non-urgent questions.
Phone	`1-855-440-7474` (Mon-Sun, 7am-2am EST)	Urgent issues, billing problems, immediate order questions.
Social Media	Instagram: @fentybeauty, X (Twitter): @fentybeauty	Public complaints, quick product questions, brand engagement.

Customer Support Channels

Here are the specific details for each support channel Fenty Beauty offers.

a. 📞 Phone Support

Getting someone on the phone is often the quickest way to solve money-related or urgent problems.

Department	Phone Number	Hours (Timezone)
Main Customer Service	`1-855-440-7474`	7:00 AM - 2:00 AM (EST), Monday - Sunday

b. 📧 Email Support

Email is your best bet for creating a paper trail of your conversation. They primarily use a contact form on their website, which routes to their main support email.

Purpose	Email	Notes
General Inquiries & Support	`[email protected]`	Average response time is 1-2 business days.
Returns & Exchanges	Use the main email/contact form	Be sure to include your order number for faster processing.

c. 💬 Live Chat or Website Bot

Fenty Beauty does not currently offer a live chat feature on their website. Your primary digital contact methods are the email form and their extensive Help Center, which can answer many common questions without needing to speak to a person.

⏱️ Estimated Response Times from Fenty Beauty

Patience is key, but knowing what to expect helps. These are typical wait times, but they can be longer after a major product launch.

Method	Expected Wait Time
Phone	5-20 minutes, depending on call volume
Email	24-48 hours
Social Media (DM)	1-3 business days

🔍 Tips to Reach Support Faster from Fenty Beauty

Call Early: Try calling right when their lines open at 7 AM EST to avoid the midday rush.
Use Email for Non-Urgent Stuff: If it's not an emergency, send an email. It saves you from waiting on hold.
Have Your Info Ready: Don't make them wait for you to find your order number. Have it ready to go.

Before You Call: What to Have Ready

Don't waste your time. Before you even think about contacting them, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. It's also a good idea to have the exact names of the products you're asking about, not just 'the red lipstick.'

Where to Quickly Solve Problems with Fenty Beauty

Here’s a cheat sheet to get your specific problem solved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An incorrect item or shade was sent	Email Support	Attach a clear photo of the item you received and the packing slip. This speeds things up immensely.
Checking your order status	Your Account on their Website	This is faster than contacting a human. Only email them if the tracking hasn't updated in several days.
A billing error or double charge	Phone Support	Phone agents can best handle financial issues. Have your bank statement ready with the charge date and amount.
Filing a formal complaint	Email, then Phone	Start with an email to have a written record. If you get a generic response, call and reference your ticket number.

Additional Helpful Links for Fenty Beauty

For additional resources, check out the following links directly on their site:

Frequently Asked Questions about Fenty Beauty Customer Service

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.