Crepe Erase is a popular skincare brand known for its anti-aging body treatment system, sold primarily through a subscription auto-ship program. If you've landed here, you're probably dealing with an unauthorized charge, a package that never arrived, or trying to cancel before the next shipment hits your card. Those are the top complaints showing up on the BBB, where Crepe Erase has logged over 300 complaints in the last three years, and on Trustpilot, where the brand holds a 2.1-star rating across hundreds of reviews. You can reach their team by phone, email, or live chat. Visit Crepe Erase at crepeerase.com.
Best Ways to Contact Crepe Erase
Here's a quick look at every confirmed contact channel for Crepe Erase. Use this table to pick the right method before you spend time waiting in the wrong queue.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-894-1986, Mon–Fri 9am–9pm ET, Sat 9am–6pm ET | Billing disputes, cancellations, urgent issues |
| Live Chat | Available at crepeerase.com during business hours | Quick questions, order status |
| Via contact form at crepeerase.com/contact | Non-urgent issues, written documentation | |
| Social Media | @CrepeErase on Facebook and Instagram | Public complaints, general questions |
| Help Center | crepeerase.com/pages/faq | Self-service, FAQs, return policy |
Note: All channels above have been cross-referenced against the official Crepe Erase website and consumer complaint sources. Phone support is the most consistently recommended channel for billing and cancellation issues based on user reports on Trustpilot and PissedConsumer.
Contact Channels in Detail
Each verified contact channel is broken down below with step-by-step guidance so you know exactly what to do before you reach out.
1 📞 Crepe Erase Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support / Billing | 1-800-894-1986 | Mon–Fri 9am–9pm, Sat 9am–6pm |
Call flow tips:
- When the automated menu picks up, say "representative" or press 0 to try to skip to a live agent.
- Have your order number and the email address on your account ready before you dial. Agents will ask for both immediately.
- Based on user reports on Trustpilot and PissedConsumer, hold times tend to run longer on Monday mornings and the day after a holiday. Mid-week afternoons (Tuesday through Thursday, 2pm–5pm ET) are generally faster.
- If you're calling to cancel, be direct and say "I want to cancel my auto-ship subscription" at the start of the call. Agents are trained to offer discounts and product swaps before processing a cancellation, so stating your intent clearly upfront saves time.
- Ask for a cancellation confirmation number before you hang up. Several reviewers on the BBB reported being re-billed after a verbal cancellation with no confirmation on file.
2 📧 Crepe Erase Email Support
| Purpose | Contact Method | Average Response Time |
|---|---|---|
| General Inquiries | Contact form at crepeerase.com/contact | 3–5 business days |
| Billing or Disputes | Contact form at crepeerase.com/contact | 3–5 business days |
Tips for emailing Crepe Erase:
- Use a clear subject line like: "Cancellation Request – Order #[Your Number] – [Your Full Name]"
- In the body, include your full name, the email address on your account, your order number, and a one-sentence description of the issue.
- If you're disputing a charge, include the transaction date and dollar amount.
- Email is slower than phone for time-sensitive issues like stopping an upcoming shipment. If your next auto-ship date is within 5 business days, call instead.
- Keep a copy of your submission. If you use the contact form, screenshot the confirmation page.
3 💬 Crepe Erase Live Chat
Where to access: crepeerase.com (look for the chat icon in the bottom-right corner during business hours)
Steps to start a chat:
- Go to crepeerase.com.
- Look for the chat bubble icon in the lower-right corner of the page.
- Click the icon to open the chat window.
- Enter your name and email address when prompted.
- Type your question or issue to begin.
What it handles: Order status, product questions, general account inquiries.
Escalation: The chat may start with an automated bot. If your issue is not resolved, type "speak to an agent" or "live agent" to request a human. Not all sessions escalate automatically, so you may need to ask directly. Users on PissedConsumer have noted the bot sometimes loops on basic FAQs without offering a human handoff.
4 📱 Crepe Erase In-App Support
Crepe Erase does not currently offer a dedicated standalone mobile app for account management or customer support. Their website is mobile-optimized, so you can access live chat and the contact form through a mobile browser on iOS or Android.
To access support on mobile:
- Open your mobile browser (Safari, Chrome, etc.).
- Go to crepeerase.com.
- Tap the menu or scroll to the bottom of the page to find the Contact or Help link.
- Use the live chat icon or contact form from there.
For billing disputes or cancellations, calling directly from your mobile device is still the fastest path based on user-reported outcomes.
Estimated Response Times from Crepe Erase
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 10–30 minutes on hold (longer on Mondays) |
| Email / Contact Form | 3–5 business days |
| Live Chat | 5–15 minutes to reach a human agent |
| Mobile Browser (Chat) | Same as desktop live chat |
A few patterns worth knowing before you reach out: Monday mornings and the period right after a major holiday tend to have the longest phone hold times, based on complaint patterns on Trustpilot and PissedConsumer. If you're not in a rush, Tuesday through Thursday between 2pm and 5pm ET is generally the quietest window. Email responses can stretch past five business days during promotional periods when order volume spikes. Live chat is faster than email but slower than a phone call for anything involving account changes or billing. If the chat bot keeps cycling you through the same FAQ links without connecting you to a person, try refreshing the page and starting a new session.
Before You Call: What to Have Ready
Don't sit on hold for 20 minutes only to realize you don't have what they need. Pull these together before you dial or open a chat window.
- Your order number. It's in your confirmation email or on the packing slip from your last shipment. Agents will ask for this first.
- The email address on your account. Not your current email if you've changed it since signing up. The one you used when you placed the original order.
- Your most recent charge date and dollar amount. If you're disputing a billing issue, having the exact transaction date and amount from your bank statement speeds things up considerably and gives you a stronger footing in the conversation.
- Your shipping address. Especially useful if you're reporting a lost or delayed package.
- A pen and something to write on. Ask for a confirmation number at the end of every call or chat. Seriously. Multiple BBB complaints from Crepe Erase customers involve cancellations that were supposedly processed but never actually went through, with no confirmation number to back up the request.
Tips to Reach Crepe Erase Support Faster
These are based on real patterns pulled from Trustpilot reviews, BBB complaints, and PissedConsumer threads, not guesswork.
- Call Tuesday through Thursday, mid-afternoon ET. Monday mornings are consistently the worst for hold times. Mid-week afternoons are noticeably quieter based on user-reported experiences.
- Say your intent out loud immediately. When you get a live agent, lead with "I need to cancel my auto-ship" or "I'm disputing a charge from [date]." Agents are trained to redirect vague callers into retention scripts, so being specific cuts through that faster.
- Use live chat for order status, phone for billing. Chat agents can pull up order information quickly, but billing adjustments and cancellations almost always require a phone agent with account-level access.
- Ask for a supervisor if you hit a wall. If an agent tells you a refund or cancellation isn't possible and you believe it should be, calmly ask to speak with a supervisor. Escalations often unlock options that front-line agents won't offer on their own.
- Desktop live chat may be more stable than mobile. A handful of users on PissedConsumer noted that the mobile browser chat session timed out before they could finish. If you're using chat, a desktop or laptop browser tends to hold the session more reliably.
- Document everything. Screenshot chat transcripts, write down agent names and call times, and save confirmation numbers. If a dispute ends up going to your bank or the BBB, that paper trail matters.
Where to Quickly Solve Common Crepe Erase Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unauthorized charge | Phone support | Have the charge date and dollar amount ready. Phone agents have the most authority to issue credits or reversals. |
| Cancelling your auto-ship subscription | Phone support | State your cancellation intent immediately. Ask for a confirmation number before hanging up. |
| A lost or delayed package | Phone or live chat | Check your tracking link first. If it shows delivered but you never received it, call. Agents can file a trace with the carrier. |
| A product return or exchange | Phone or contact form | Crepe Erase has a return policy, but the window and conditions matter. Confirm the return window before shipping anything back. |
| General product questions | Live chat or Help Center | Faster than calling. The FAQ page at crepeerase.com/pages/faq covers most common product and ingredient questions. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call with a supervisor creates a clearer record. Follow up in writing via the contact form to document the conversation. |
Additional Helpful Links for Crepe Erase
All links below have been verified against the official Crepe Erase website.
- Help Center / FAQ: crepeerase.com/pages/faq
- Contact Form (Chat + Email): crepeerase.com/pages/contact-us
- Account Login / Billing Portal: crepeerase.com/account
- Official Website: crepeerase.com
- Cancel Subscription Guide: How to cancel Crepe Erase
Note: Crepe Erase does not currently offer a dedicated mobile app on iOS or Android. Support is accessed through the mobile-optimized website. If you encounter a phishing email or fraudulent offer claiming to be from Crepe Erase, report it directly through the contact form and to the FTC at reportfraud.ftc.gov.
How Pine AI Can Help You Contact Crepe Erase
Complaints about Crepe Erase's auto-ship cancellation process have been climbing steadily through 2025 and into 2026, with customers on the BBB and Trustpilot reporting repeated charges after verbal cancellations and long hold times with no resolution. If that sounds familiar, Pine can handle the whole thing for you.
Step 1: Let us contact Crepe Erase for you. Tell us your issue. We'll ask for a few account details to get started. That's it on your end.
Step 2: Pine gets to work. We navigate the phone menus, wait on hold, and handle the back-and-forth. We don't just start it. We finish it. Most people spend over 240 minutes a year dealing with exactly this kind of customer service runaround.
Step 3: Your issue is resolved. Your cancellation goes through, your refund gets processed, or your complaint gets filed. You get a confirmed result and your afternoon back. No retention offers, no being transferred four times, no starting over.
Frequently Asked Questions about Crepe Erase
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