Athletic Truth Group (ATG) is a fitness education platform founded by Ben Patrick, widely known as "Knees Over Toes Guy," offering training programs, memberships, and coaching focused on injury prevention and athletic performance. With ATG's growing popularity, fueled in part by viral social media discussions and podcast appearances in early 2026, more members are reaching out about billing disputes, subscription cancellations, and program access issues. The BBB has logged complaints against ATG in recent years, and PissedConsumer users have flagged concerns around recurring charges and delayed support responses. You can contact Athletic Truth Group by email, social media, or through their website at Visit Athletic Truth Group.
Best Ways to Contact Athletic Truth Group
Here is a quick overview of every confirmed contact channel for Athletic Truth Group. Use this table to pick the right method before you spend time waiting in the wrong queue.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| support@athletictruthgroup.com | Billing disputes, program access, formal complaints | |
| Social Media (Instagram) | @kneesovertoesguy | Public questions, quick visibility, general feedback |
| Social Media (YouTube) | Athletic Truth Group channel | Community questions via comments |
| Help Center / Website | athletictruthgroup.com/pages/contact | Self-service, FAQs, account questions |
| Online Contact Form | Available at athletictruthgroup.com/pages/contact | General inquiries, cancellation requests |
Note: Athletic Truth Group does not appear to operate a publicly listed phone support line or live chat at this time. Email and the website contact form are the primary verified channels. If this changes, check their official contact page for updates.
Contact Channels in Detail
Each verified contact channel is broken down below with step-by-step guidance so you know exactly what to do before you hit send or submit.
1 📧 Athletic Truth Group Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@athletictruthgroup.com | 2 to 5 business days |
| Billing or Disputes | support@athletictruthgroup.com | 2 to 5 business days |
What to include in your email:
- Subject line: Be specific. Use something like "Billing Dispute - Charge on [Date]" or "Program Access Issue - Account [Your Email]."
- In the body: Include your full name, the email address tied to your account, the date of the charge or issue, the dollar amount if billing-related, and a clear one-paragraph description of the problem.
- Attach screenshots if you have them. It speeds things up.
Known delays: User reports suggest response times can stretch beyond five business days during product launch periods or when new ATG programs go live. If you have not heard back in five business days, send a polite follow-up referencing your original email date.
2 🌐 Athletic Truth Group Website Contact Form
The contact form at athletictruthgroup.com/pages/contact is the most direct self-service option.
- Go to athletictruthgroup.com/pages/contact.
- Enter your full name and the email address linked to your account.
- Select the topic that best matches your issue from the dropdown menu if one is available.
- Write a clear, specific message. Avoid vague descriptions like "it's not working." Describe exactly what happened.
- Submit the form and save or screenshot your confirmation message as proof of submission.
What it handles: Billing questions, program access problems, cancellation requests, and general account inquiries.
Escalation: The form routes to the same support team as email. If your issue is urgent or involves a significant charge, note that clearly in the message body.
3 📱 Athletic Truth Group Social Media Support
Athletic Truth Group maintains an active presence on Instagram and YouTube. These channels are not formal support desks, but public visibility can sometimes prompt faster responses.
Instagram: @kneesovertoesguy
- Send a direct message (DM) with a brief description of your issue.
- Keep it short. One or two sentences with your account email is enough to start.
- Public comments on posts can also draw attention, though DMs are more appropriate for account-specific issues.
YouTube: Search "Athletic Truth Group" on YouTube.
- Comments on recent videos are monitored by the team.
- Best for general program questions rather than billing or account disputes.
Best for: Quick visibility on non-sensitive questions. Do not share full payment details publicly on any social platform.
In-App Support: ATG programs are delivered through third-party platforms (such as the ATG app or external course platforms). If you purchased through the App Store or Google Play, you may also be able to manage billing directly through Apple or Google's subscription settings.
Estimated Response Times from Athletic Truth Group
| Contact Method | Expected Wait Time |
|---|---|
| 2 to 5 business days | |
| Website Contact Form | 2 to 5 business days |
| Instagram DM | 1 to 3 business days (varies) |
| YouTube Comments | 3 to 7 business days or longer |
| Phone | Not available (no confirmed public line) |
Patterns worth knowing: Response times tend to slow down when ATG launches a new program or training challenge, which happens several times a year. If you are contacting them around a major product release, add a few extra days to your expectations. Early morning submissions on weekdays (before 10 a.m. Eastern) tend to get processed faster based on general support queue patterns. Avoid submitting requests on Fridays if your issue is time-sensitive, since weekend coverage appears limited. If your issue involves a recurring charge you did not authorize, flag that clearly in your first message. It tends to get prioritized.
Before You Contact: What to Have Ready
Do yourself a favor and pull this together before you send anything. It cuts the back-and-forth in half.
1. Your account email address. This is the single most important piece of information. ATG's support team will use it to pull up your account. If you are not sure which email you used, check your inbox for any ATG confirmation or welcome email.
2. Your most recent transaction date and dollar amount. If this is a billing issue, know the exact charge. Log into your bank or PayPal and screenshot it. Saying "I was charged too much" without a date or amount slows everything down.
3. Your order or membership confirmation number. Check your original signup confirmation email. This number helps support locate your account faster than your name alone.
4. A clear, one-sentence description of your problem. Before you write anything, finish this sentence: "I need help because _____." If you can say it in one sentence, your email will be cleaner and easier to act on.
5. Screenshots of any error messages or charges. Attach them. Do not describe what the screen said. Show it. It removes all ambiguity and usually speeds up resolution.
Tips to Reach Athletic Truth Group Support Faster
These are practical moves, not generic advice.
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Email early in the week. Monday and Tuesday submissions tend to get picked up faster. Friday emails often sit until Monday anyway.
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Be specific in your subject line. "Help" or "Question" will get deprioritized. "Unauthorized Charge - $47 on March 10, 2026" gets read first.
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Use Instagram DM for non-billing questions. For general program questions or access issues that are not financially sensitive, a DM to @kneesovertoesguy sometimes gets a faster human response than the email queue.
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If you were charged through Apple or Google, go there first. Subscriptions purchased through the App Store or Google Play are managed by Apple and Google, not ATG directly. You can request a refund through Apple's reportaproblem.apple.com or Google Play's subscription manager without waiting on ATG at all.
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Follow up after five business days. If you have not heard back, reply to your original email thread (do not start a new one). Reference the date you first reached out. This keeps your ticket in one thread and signals that you are still waiting.
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Ask for escalation if your first response does not resolve the issue. Politely reply and ask whether your case can be reviewed by a senior support team member. It is a reasonable request and often moves things forward.
Where to Quickly Solve Common Athletic Truth Group Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Email with screenshot attached | Include the exact charge date and amount in the subject line. Agents resolve billing faster when the details are already in front of them. |
| Can't access a program or course you paid for | Website contact form | Mention your purchase confirmation number. Access issues are usually resolved within one to two business days when you provide proof of purchase. |
| Cancelling a subscription | Email or contact form | State clearly that you want to cancel and include your account email. If you subscribed through Apple or Google, cancel directly in your device settings instead. |
| Unauthorized or recurring charge you did not expect | Email marked urgent, plus dispute with your bank if unresolved | Do both at once if the charge is significant. You have chargeback rights through your card issuer regardless of ATG's response timeline. |
| General program question or training advice | Instagram DM or YouTube comments | These channels are monitored by the ATG team and community coaches. Faster for non-account questions. |
| Formal complaint about unresolved billing | File with BBB at bbb.org in addition to emailing ATG | A BBB complaint creates a paper trail and often prompts a faster response from the brand's customer relations team. |
Additional Helpful Links for Athletic Truth Group
All links below have been verified as live and accurate as of March 2026.
- Contact Page / Help Center: athletictruthgroup.com/pages/contact
- Official Website: athletictruthgroup.com
- Instagram (Support via DM): instagram.com/kneesovertoesguy
- YouTube Channel: Search "Athletic Truth Group" on YouTube
- Apple Subscription Management (if billed through App Store): reportaproblem.apple.com
- Google Play Subscription Management: play.google.com/store/account/subscriptions
- File a BBB Complaint: bbb.org
- Cancel Subscription Guide: How to cancel Athletic Truth Group
How Pine AI Can Help You Contact Athletic Truth Group
Complaints about slow email responses and unresolved billing charges from Athletic Truth Group have picked up noticeably in early 2026, with users on Reddit and review platforms describing multi-week waits and repeated follow-ups that go nowhere.
Pine handles it for you, start to finish. The average person spends 240 minutes navigating support queues, writing follow-up emails, and waiting. Pine cuts that to almost nothing.
Step 1: Tell us your issue. Describe what happened with Athletic Truth Group. We will ask for a few account details to get started. Takes about two minutes.
Step 2: Pine gets to work. We draft and send the right message to the right channel, follow up when needed, and push back if the first response does not resolve your issue. We do not hand it back to you halfway through.
Step 3: Your issue gets resolved. You get a confirmed outcome. No chasing, no re-explaining your situation to a new agent, no waiting to see if they replied. Just a result.
Frequently Asked Questions about Athletic Truth Group
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