Trying to get in touch with Lola can feel like a bit of a runaround, especially when you're dealing with common frustrations like managing a subscription or figuring out a shipping delay, which people seem to mention a lot on sites like the Better Business Bureau. It's all part of that big push for clean, organic products, a trend you see all over TikTok, where everyone is suddenly an expert on ingredients. The good news is, you can reach them. Your main ways to contact Lola are through email at [email protected] or by messaging them on their social media profiles like Instagram. For most account-related things, you can visit Lola's official site and manage it yourself.
Different Ways to contact Lola
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | 1-888-555-5652 (Mon-Fri, 9 AM - 6 PM ET) | Urgent issues, billing disputes |
| Live Chat | Available on website (Mon-Fri, 9 AM - 6 PM ET) | Quick questions, technical support |
| Email Support | [email protected] | Non-urgent inquiries, documentation |
| Help Center | Available 24/7 on their website | Self-service, finding answers fast |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the quickest way to solve complex problems. Just be ready for a potential wait.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| General & Billing Support | 1-888-555-5652 | Monday - Friday, 9 AM - 6 PM |
📧 Email Support
Good for when you're not in a rush and want a written record of your conversation. It's not fast, though.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Average response time is 24-48 hours. |
💬 Live Chat
Their live chat can be a bit hit or miss. Sometimes you get an agent right away, other times you're stuck with a bot for a while.
- Where to access: Look for the chat bubble icon on the bottom right of the Lola website, specifically on the 'Help' or 'Contact Us' pages.
- Steps to access: Click the icon, fill out your name and email, and type your question to start.
- What it handles: Best for simple questions, order status, and basic technical troubleshooting.
- Escalation: The bot can transfer you to a live agent during business hours if it can't solve your problem.
📱 In-App Support
If you have the app, you can sometimes get help directly through it.
- Platform: Available on iOS and Android.
- Steps to contact: Open the Lola app, go to your 'Account' or 'Profile' section, and look for a 'Help' or 'Contact Support' option. This usually opens a contact form or the live chat.
Estimated Response Times from Lola
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 25 minutes |
| 24 - 48 hours | |
| Live Chat | 2 - 10 minutes |
| In-App Support | Within 24 hours |
Tips to Reach Support Faster from Lola
- Call during off-peak hours. Try calling Tuesday through Thursday between 10 AM and 11:30 AM or 2 PM and 4 PM ET. Avoid Mondays and Fridays.
- Use keywords with the chat bot. Type 'speak to agent' or 'live person' to bypass some of the automated questions.
- Have your info ready. Don't make them wait while you search for your account number. More on that below.
- Be direct. State your problem clearly and what you want as a resolution in your first sentence.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even think about dialing, get these things ready. Trust me, the agent will ask for them, and it's so much less frustrating if you have them on hand.
- Your Account Number: Find this in your account settings or on a past bill.
- The Email You Signed Up With: This is their primary way of identifying you.
- Order or Transaction ID: If your issue is about a specific purchase, have this number ready.
- A Quick Summary: Know exactly what you're going to say. Just a simple one-sentence summary of the problem.
Where to Quickly Solve Problems with Lola
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (1-888-555-5652) | Phone agents seem to have the most authority to issue immediate credits or refunds. |
| A Technical Glitch with the App | Live Chat | It's faster, and you can easily copy and paste error messages or explain what's happening on screen. |
| Updating Your Shipping Address | Self-Service via Your Account Page | This is always faster than contacting a human. Just log in and do it yourself in under a minute. |
| Filing a Formal Complaint | Email ([email protected]) | An email creates a clear paper trail with dates and times, which is critical for escalation. |
| Tracking a Recent Order | The 'Track Order' link on their website | The information here is the exact same info the support agent has. You don't need to call. |
Additional Helpful Links for Lola
How Pine AI Can Help You Save Time Contacting Lola
Tired of waiting on hold or dealing with unhelpful support bots? Let Pine AI handle it. We can contact Lola's customer service on your behalf to resolve issues, manage your subscription, or even cancel your account for you. Skip the frustration and save time. Get started with Pine AI and let us do the waiting.
Frequently Asked Questions about Lola
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Where can I find my account detail number for Lola?
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What's the quickest way to cancel a subscription with Lola?
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Why was my Lola order delayed again?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
