Deseret Book is a beloved retailer of Latter-day Saint books, music, gifts, and digital content, but even loyal customers hit snags. Shipping delays and billing errors top the complaint list, based on patterns reported on the BBB and PissedConsumer. Deseret Book has logged complaints with the BBB over the last three years, and its Trustpilot presence reflects mixed feedback from shoppers frustrated with order fulfillment and account access. Contact options include phone, email, live chat, and social media. With the 2026 surge in online faith-based shopping tied to broader religious content trends, more customers than ever are reaching out. Visit Deseret Book at https://www.deseretbook.com.
Here is a quick-reference table of every verified contact channel Deseret Book offers. Pick the one that matches your urgency and issue type.
| Contact Method |
Details & Availability |
Best For |
| Phone |
1-800-453-4532, Mon–Fri 9 AM–5 PM MT |
Urgent issues, billing disputes, order escalations |
| Email / Contact Form |
deseretbook.com/help (contact form) |
Non-urgent questions, formal complaints |
| Live Chat |
Available on deseretbook.com during business hours |
Quick questions, order status, technical issues |
| Social Media |
Facebook: @DeseretBook, Instagram: @deseretbook |
Public feedback, quick acknowledgment |
| Help Center |
deseretbook.com/help |
Self-service, FAQs, password resets, order tracking |
All channels above have been cross-referenced against Deseret Book's official website. If a channel is unavailable during off-hours, the Help Center self-service portal is your best fallback.
Each channel below includes step-by-step guidance so you are not guessing when you get there.
Estimated Response Times from Deseret Book
| Contact Method |
Expected Wait Time |
| Phone |
5–20 minutes on hold (longer Oct–Dec) |
| Email / Contact Form |
2–5 business days |
| Live Chat |
Under 5 minutes during business hours |
| In-App Support |
1–3 business days for form submissions |
The busiest call windows are Monday mornings and the weeks surrounding major LDS holidays and general conference weekends in April and October. If you can call mid-week between 10 AM and 2 PM MT, you will likely get through faster. Live chat is the sweet spot for quick questions during business hours. The email form is fine for anything that is not time-sensitive, but do not expect a same-day reply. A few users on PissedConsumer have flagged that the chat bot can loop without escalating, so if you are stuck, just type "agent" directly.
Before You Call: What to Have Ready
Do yourself a favor and pull these together before you dial or open a chat window. It will save you from being put on hold a second time while you dig through your inbox.
- Your order number or account email. This is the first thing any agent will ask for. It is on your confirmation email or in your account order history.
- The date and amount of the charge in question. If you are disputing a billing issue, know the exact dollar amount and the date it hit your account. Vague descriptions slow everything down.
- A screenshot or note of any error message. If you are dealing with a technical glitch, write down the exact error text or grab a screenshot. Agents cannot look at your screen, so the more specific you are, the faster they can help.
- Your payment method's last four digits. For billing calls, agents will often verify your identity using the card on file.
- A clear one-sentence description of what you need. Know what outcome you want before you call. "I want a refund for order #12345 because the item arrived damaged" is much more effective than explaining the whole story from scratch.
Tips to Reach Deseret Book Support Faster
These are based on real patterns from user reports and general contact center behavior.
- Call mid-week, mid-morning. Tuesday through Thursday between 10 AM and noon MT tends to have shorter hold times. Avoid Monday mornings and Friday afternoons.
- Use live chat for order status and digital issues. It is consistently faster than phone for anything that does not require a billing adjustment or supervisor approval.
- Say "billing" or "representative" early in the phone menu. Automated systems at most retailers, including Deseret Book, route faster when you use clear keywords rather than waiting through the full menu.
- Ask for a supervisor if you are getting nowhere. If a front-line agent cannot resolve a billing dispute or a damaged shipment claim, politely ask to be escalated. Do not wait through three separate calls.
- Desktop beats mobile for live chat. A few users have noted the chat widget does not always load cleanly on mobile browsers. If you are having trouble accessing chat on your phone, try a desktop browser first.
- Check the Help Center before calling. Password resets, digital download issues, and basic order tracking are all handled through self-service at deseretbook.com/help. It is faster than any phone queue.
Where to Quickly Solve Common Deseret Book Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Phone support |
Have the charge date and dollar amount ready. Phone agents have the most authority to issue credits or refunds. |
| A technical glitch or error message in the app |
Live chat |
Faster than phone. You can paste error codes directly into the chat window. |
| Can't log in or need a password reset |
Help Center (self-service) |
Try self-service first at deseretbook.com/help. Only call if the automated tools fail. |
| Filing a formal complaint |
Phone (ask for a supervisor) |
A phone call creates a clearer record and a better shot at escalation than an email form. |
| A delayed or missing physical shipment |
Phone or live chat |
Have your order number and shipping address ready. Agents can file a carrier trace on the spot. |
| A digital download not appearing after purchase |
Live chat or in-app support |
Mention your order number and device type. Agents can manually push the content to your account. |
Additional Helpful Links for Deseret Book
All links below have been verified as live and accurate as of early 2026.
- Help Center: https://www.deseretbook.com/help
- Start Live Chat: https://www.deseretbook.com/help (chat icon, lower right)
- Billing and Account Portal: https://www.deseretbook.com/account
- Report Fraud or Phishing: Contact Deseret Book directly via the help form at https://www.deseretbook.com/help and select "Security Concern"
- Download the App (iOS): https://apps.apple.com/us/app/deseret-book/id398856088
- Download the App (Android): https://play.google.com/store/apps/details?id=com.deseretbook.android
- Cancel Subscription guide: How to cancel Deseret Book
