Deseret Book is a beloved retailer of Latter-day Saint books, music, gifts, and digital content, but even loyal customers hit snags. Shipping delays and billing errors top the complaint list, based on patterns reported on the BBB and PissedConsumer. Deseret Book has logged complaints with the BBB over the last three years, and its Trustpilot presence reflects mixed feedback from shoppers frustrated with order fulfillment and account access. Contact options include phone, email, live chat, and social media. With the 2026 surge in online faith-based shopping tied to broader religious content trends, more customers than ever are reaching out. Visit Deseret Book at https://www.deseretbook.com.
Best Ways to Contact Deseret Book
Here is a quick-reference table of every verified contact channel Deseret Book offers. Pick the one that matches your urgency and issue type.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-453-4532, Mon–Fri 9 AM–5 PM MT | Urgent issues, billing disputes, order escalations |
| Email / Contact Form | deseretbook.com/help (contact form) | Non-urgent questions, formal complaints |
| Live Chat | Available on deseretbook.com during business hours | Quick questions, order status, technical issues |
| Social Media | Facebook: @DeseretBook, Instagram: @deseretbook | Public feedback, quick acknowledgment |
| Help Center | deseretbook.com/help | Self-service, FAQs, password resets, order tracking |
All channels above have been cross-referenced against Deseret Book's official website. If a channel is unavailable during off-hours, the Help Center self-service portal is your best fallback.
Contact Channels in Detail
Each channel below includes step-by-step guidance so you are not guessing when you get there.
1 📞 Deseret Book Phone Support
| Department | Phone Number | Hours (MT) |
|---|---|---|
| Main / General Support | 1-800-453-4532 | Mon–Fri, 9 AM–5 PM MT |
| Billing Inquiries | 1-800-453-4532 (ask for billing) | Mon–Fri, 9 AM–5 PM MT |
Call flow tips:
- Call right when they open at 9 AM MT on a Tuesday or Wednesday. Monday mornings and Fridays before holidays are the busiest.
- When the automated menu picks up, say "representative" or press 0 to try to skip to a live agent.
- Have your order number or account email ready before the call connects. Agents will ask for it within the first 30 seconds.
- If you are disputing a charge, say "billing issue" clearly during the automated prompt. It routes faster than saying "general question."
- User reports on PissedConsumer note hold times can stretch to 15–20 minutes during peak holiday shipping season (October through December).
2 📧 Deseret Book Email / Contact Form Support
| Purpose | Contact Method | Average Response Time |
|---|---|---|
| General Inquiries | deseretbook.com/help (contact form) | 2–4 business days |
| Billing or Order Disputes | deseretbook.com/help (contact form, select billing) | 2–5 business days |
Tips for a faster response:
- Subject line: Be specific. Write something like "Order #12345 – Missing Item" rather than "Question."
- In the body, include your full name, the email on your account, your order number, and a one-paragraph description of the issue.
- Attach any screenshots of error messages or charge confirmations. It cuts back-and-forth significantly.
- If you have not heard back in 4 business days, follow up with a reply to the same thread rather than starting a new one.
3 💬 Deseret Book Live Chat
- Where to access: deseretbook.com/help, look for the chat icon in the lower right corner during business hours.
- Steps to start a chat:
- Go to deseretbook.com/help.
- Click the chat bubble icon in the bottom right corner.
- Enter your name and email address when prompted.
- Type a brief description of your issue to get routed correctly.
- Wait for an agent to join (typically under 5 minutes during off-peak hours).
- What it handles: Order status, digital download issues, account login problems, general product questions.
- Escalation: If the chat bot cannot resolve your issue, type "speak to an agent" or "human" to request a live representative. Some users report the bot loops on password reset suggestions, so be direct about requesting escalation.
4 📱 Deseret Book In-App Support
- Available on: iOS and Android (the Deseret Bookshelf app handles digital content; the main Deseret Book app covers shopping).
- Steps to access support through the app:
- Open the Deseret Book or Deseret Bookshelf app.
- Tap the menu icon (three lines) in the top corner.
- Scroll to "Help" or "Support."
- Select your issue category from the list.
- Use the contact form or tap the chat option if available.
- What can be resolved in-app: Digital download errors, account access, subscription management, and basic order inquiries.
- What requires a phone call: Billing disputes involving credit card charges, missing physical shipments, and formal complaint escalations are better handled by phone where an agent has full account access.
Estimated Response Times from Deseret Book
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes on hold (longer Oct–Dec) |
| Email / Contact Form | 2–5 business days |
| Live Chat | Under 5 minutes during business hours |
| In-App Support | 1–3 business days for form submissions |
The busiest call windows are Monday mornings and the weeks surrounding major LDS holidays and general conference weekends in April and October. If you can call mid-week between 10 AM and 2 PM MT, you will likely get through faster. Live chat is the sweet spot for quick questions during business hours. The email form is fine for anything that is not time-sensitive, but do not expect a same-day reply. A few users on PissedConsumer have flagged that the chat bot can loop without escalating, so if you are stuck, just type "agent" directly.
Before You Call: What to Have Ready
Do yourself a favor and pull these together before you dial or open a chat window. It will save you from being put on hold a second time while you dig through your inbox.
- Your order number or account email. This is the first thing any agent will ask for. It is on your confirmation email or in your account order history.
- The date and amount of the charge in question. If you are disputing a billing issue, know the exact dollar amount and the date it hit your account. Vague descriptions slow everything down.
- A screenshot or note of any error message. If you are dealing with a technical glitch, write down the exact error text or grab a screenshot. Agents cannot look at your screen, so the more specific you are, the faster they can help.
- Your payment method's last four digits. For billing calls, agents will often verify your identity using the card on file.
- A clear one-sentence description of what you need. Know what outcome you want before you call. "I want a refund for order #12345 because the item arrived damaged" is much more effective than explaining the whole story from scratch.
Tips to Reach Deseret Book Support Faster
These are based on real patterns from user reports and general contact center behavior.
- Call mid-week, mid-morning. Tuesday through Thursday between 10 AM and noon MT tends to have shorter hold times. Avoid Monday mornings and Friday afternoons.
- Use live chat for order status and digital issues. It is consistently faster than phone for anything that does not require a billing adjustment or supervisor approval.
- Say "billing" or "representative" early in the phone menu. Automated systems at most retailers, including Deseret Book, route faster when you use clear keywords rather than waiting through the full menu.
- Ask for a supervisor if you are getting nowhere. If a front-line agent cannot resolve a billing dispute or a damaged shipment claim, politely ask to be escalated. Do not wait through three separate calls.
- Desktop beats mobile for live chat. A few users have noted the chat widget does not always load cleanly on mobile browsers. If you are having trouble accessing chat on your phone, try a desktop browser first.
- Check the Help Center before calling. Password resets, digital download issues, and basic order tracking are all handled through self-service at deseretbook.com/help. It is faster than any phone queue.
Where to Quickly Solve Common Deseret Book Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone support | Have the charge date and dollar amount ready. Phone agents have the most authority to issue credits or refunds. |
| A technical glitch or error message in the app | Live chat | Faster than phone. You can paste error codes directly into the chat window. |
| Can't log in or need a password reset | Help Center (self-service) | Try self-service first at deseretbook.com/help. Only call if the automated tools fail. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and a better shot at escalation than an email form. |
| A delayed or missing physical shipment | Phone or live chat | Have your order number and shipping address ready. Agents can file a carrier trace on the spot. |
| A digital download not appearing after purchase | Live chat or in-app support | Mention your order number and device type. Agents can manually push the content to your account. |
Additional Helpful Links for Deseret Book
All links below have been verified as live and accurate as of early 2026.
- Help Center: https://www.deseretbook.com/help
- Start Live Chat: https://www.deseretbook.com/help (chat icon, lower right)
- Billing and Account Portal: https://www.deseretbook.com/account
- Report Fraud or Phishing: Contact Deseret Book directly via the help form at https://www.deseretbook.com/help and select "Security Concern"
- Download the App (iOS): https://apps.apple.com/us/app/deseret-book/id398856088
- Download the App (Android): https://play.google.com/store/apps/details?id=com.deseretbook.android
- Cancel Subscription guide: How to cancel Deseret Book
How Pine AI Can Help You Contact Deseret Book
Complaints about Deseret Book's response times and billing resolution have ticked up noticeably through 2025 and into 2026, with shoppers on PissedConsumer and the BBB flagging long hold times and unresolved order disputes as recurring frustrations. Most people spend an average of 240 minutes navigating phone trees and waiting on hold before getting a real answer. Pine handles all of that for you.
Step 1: Let us contact Deseret Book for you. Tell us your issue. We will ask for a few account details to get started, nothing more.
Step 2: Pine gets to work. We navigate the menus, wait on hold, and handle the back-and-forth. We do not just start it. We finish it.
Step 3: Your issue is resolved. Your question gets answered and your concern gets handled. No retention offers, no runaround. Just a confirmed result and your time back.
Frequently Asked Questions about Deseret Book
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