Trying to contact Citation Machine can feel like a final boss battle when you're just trying to finish a paper. Whether you're dealing with common frustrations like billing disputes for a premium account or technical glitches messing up your APA 7th edition format, getting help shouldn't be this hard. Many users on sites like Trustpilot complain about the confusing cancellation process. The key thing to know is that Citation Machine is a Chegg service, so most support runs through them. You can reach them via their website's help center, a contact form, or their social media pages on X (Twitter) and Facebook. So before you get too stressed writing that paper on Taylor Swift's cultural impact, here’s how to actually get in touch with a human. Visit Citation Machine at https://www.citationmachine.net/ to get started.
Different Ways to contact Citation Machine
Since Citation Machine is part of Chegg, all customer service is handled through the main Chegg support system. Here’s a breakdown of the best ways to get in touch.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Help Center & Chatbot | Available 24/7 on the Chegg contact page. | Quick questions, finding self-help articles, and simple account issues. |
| Contact Form (Email) | Accessible through the Chegg Help Center. | Detailed billing questions, technical problems, and formal complaints. |
| Social Media | @CheggHelp on X (Twitter) | Public complaints, getting a faster response when other methods fail. |
Customer Support Channels
Because all support is centralized through Chegg, you won't find a direct contact number or email for Citation Machine itself. Here are the channels available through Chegg.
a. 📞 Phone Support
As of late 2023, Chegg has removed its general customer support phone number. Phone support is not offered for Citation Machine issues; you must use the online channels.
b. 📧 Email Support
There is no direct support email address. Instead, you must use the contact form on the Chegg website.
- Go to https://www.chegg.com/contactus.
- The chatbot will pop up. You can interact with it or close it.
- Find the relevant topic or click a link that says "Contact Us" to access the form.
- Fill out the form with your details. The response will be sent to your email.
c. 💬 Live Chat or Website Bot
Citation Machine uses Chegg's 24/7 chatbot for initial support.
- Where to access: The bot automatically pops up at https://www.chegg.com/contactus.
- Types of problems it handles: It's best for simple things like finding help articles, password resets, and basic subscription questions.
- Escalation: If the bot cannot solve your problem, it will eventually give you a link to the web form to contact a human agent.
Estimated Response Times from Citation Machine
| Method | Expected Wait Time |
|---|---|
| Email (Contact Form) | 1-3 business days |
| Chatbot | Instant |
| Social Media (X/Twitter) | 4-8 hours |
Tips to Reach Support Faster from Citation Machine
- Use the Chatbot First: For simple questions, the bot is your fastest path to an answer.
- Be Specific in the Contact Form: Provide as much detail as possible, including the citation style (MLA, APA, etc.), the browser you're using, and what you were doing when the error occurred.
- Have Your Info Ready: Know the email address associated with your account before you start.
Before You Call: What to Have Ready
Don't waste your time. Before you try to contact them, make sure you have your email address you signed up with and your username or any account identifier handy. Trust me, they will ask for it. If you have a technical or billing issue, taking a screenshot of the problem will also save you a ton of back and forth.
Where to Quickly Solve Problems with Citation Machine
Here are some of the most common topics Citation Machine customer service can assist with, and the best way to handle them.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Your Chegg Account (Self-Service) | Do not look on the Citation Machine site. Log into your Chegg account directly, go to "My Subscriptions," and cancel from there. It's much faster. |
| A Billing Error | Chegg Contact Form | Select the "Billing" category. Have the date and amount of the charge ready. This creates a paper trail for your request. |
| An Incorrect Citation | Help Center / Self-Service | Often, this is a user input error. Double check the Help Center guides for the specific citation style first. It's quicker than waiting for a person. |
| Filing a Formal Complaint | Chegg Contact Form & Social Media | Use the form first to create an official record. If you don't get a satisfactory response within a few days, post publicly to @CheggHelp on X (Twitter). |
Additional Helpful Links for Citation Machine
For additional resources, check out the following links on Chegg's website:
Frequently Asked Questions about Citation Machine Customer Service
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
