Trying to contact Citation Machine can feel like a final boss battle when you're just trying to finish a paper. Whether you're dealing with common frustrations like billing disputes for a premium account or technical glitches messing up your APA 7th edition format, getting help shouldn't be this hard. Many users on sites like Trustpilot complain about the confusing cancellation process. The key thing to know is that Citation Machine is a Chegg service, so most support runs through them. You can reach them via their website's help center, a contact form, or their social media pages on X (Twitter) and Facebook. So before you get too stressed writing that paper on Taylor Swift's cultural impact, here’s how to actually get in touch with a human. Visit Citation Machine at https://www.citationmachine.net/ to get started.
Different Ways to contact Citation Machine
| Contact Method | Details & Availability | Best For |
|---|---|---|
| 💬 Live Chat | Available 24/7 via the Help Center | Quick technical questions & urgent issues |
| 📞 Phone Support | 1-855-477-0177 (Chegg Support) | Billing disputes & complex account problems |
| 📝 Help Center / Contact Form | Available 24/7 online | Non-urgent questions & documentation |
| 📱 In-App Support | Via the Citation Machine mobile app | Basic troubleshooting & app-specific issues |
Customer Support Channels
Citation Machine is a Chegg service, so most support channels go through Chegg's main system. It's a bit confusing, but knowing this helps you get to the right place.
📞 Phone Support
Contacting them by phone connects you to the general Chegg support line. Be sure to specify you're calling about Citation Machine.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Chegg General Support | 1-855-477-0177 | Mon-Fri, 5 AM - 6 PM (PT) |
📧 Email Support
They don't offer a direct support email. Instead, you have to use a contact form on their website. It's not ideal, but it gets the job done for non-urgent matters.
| Purpose | How to Access | Notes |
|---|---|---|
| General Inquiries | Chegg Help Center Contact Form | Response can take 24-48 hours. You'll get an automated confirmation first. |
💬 Live Chat
This is usually the fastest way to get a human. You'll likely start with a bot, so just type 'speak to an agent' to get past it.
- Where to access: Chegg Help Center
- Steps to access: Click the 'Chat' button on the contact page and follow the prompts.
- Types of problems it handles: Technical glitches, subscription questions, and quick billing inquiries.
- Escalation: The bot can escalate to a live human agent if it can't solve your problem.
📱 In-App Support
If you're using the mobile app, you can sometimes find help there.
- Platform: iOS and Android
- Steps to contact: Open the app, go to 'Settings' or your 'Profile,' and look for a 'Help' or 'Support' option.
Estimated Response Times from Citation Machine
| Method | Expected Wait Time |
|---|---|
| 📞 Phone | 5 - 20 minutes (can be longer during peak times) |
| 📧 Email (Contact Form) | 24 - 48 hours |
| 💬 Live Chat | Under 5 minutes |
| 📱 In-App Support | Varies, often directs to email or chat |
Tips to Reach Support Faster from Citation Machine
- Use Live Chat first. It's available 24/7 and almost always the quickest option.
- Call early in the morning. Phone lines are busiest during lunch hours and late afternoons.
- Have your info ready. Don't make them wait while you search for your email or subscription details.
- Be clear and concise. State your problem in the first sentence to save time.
- Bypass the bot. In live chat, typing 'talk to a human' or 'agent' can speed things up.
Before You Call: What to Have Ready
Seriously, don't waste your time or theirs. Before you even think about contacting them, get these things ready. Trust me, the agent will ask for them within the first 30 seconds.
- The email address you used to sign up for your Citation Machine or Chegg account.
- The last four digits of the credit card used for the subscription.
- A clear description of your issue, including any error messages you've seen.
- The date of the charge you're disputing, if it's a billing problem.
Where to Quickly Solve Problems with Citation Machine
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone Support (1-855-477-0177) | Phone agents seem to have the most authority to process refunds or credits on the spot. |
| The website is glitching or not saving citations | Live Chat | It's faster, and you can easily copy and paste error codes or describe the technical issue. |
| You forgot your password | Help Center (Self-Service) | Just use the 'Forgot Password' link on the login page. It's way faster than talking to a person. |
| You want to cancel your subscription | Your Online Account (Self-Service) | Log in to your Chegg account and manage your subscriptions directly. It's designed to be self-service. |
| Filing a formal complaint | Phone Support (Ask for a Supervisor) | A phone call creates a clearer path for escalation. Make sure to get a reference number for your complaint. |
Additional Helpful Links for Citation Machine
How Pine AI Can Help You Save Time Contacting Citation Machine
Tired of navigating help centers and waiting on hold? Let Pine AI handle it. We can help you cancel your Citation Machine subscription, manage bills, and deal with customer service for you. Our AI-powered service saves you time and frustration, so you can focus on what matters. Get started for free and see how easy it can be.
Frequently Asked Questions about Citation Machine
Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
