Trying to get in touch with GQ can sometimes feel like a hassle, especially if you're dealing with common frustrations like billing disputes or trying to cancel a subscription that keeps renewing. Many users online report issues with getting a clear answer on these topics. Whether you're trying to figure out your subscription after seeing Jacob Elordi's viral 'Man of the Year' cover or just need to update your address, we've got you covered. You can contact them by phone, email, or even through their social media profiles on X (formerly Twitter), Instagram, and Facebook. For self-service, your best bet is to visit the official GQ website.
Different Ways to Contact GQ
Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to contact GQ based on what you need.
GQ Customer Support Channels
Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Customer Service | 1-800-405-8085 | Mon-Fri, 8 AM - 8 PM CT; Sat, 9 AM - 5 PM CT |
| International | 1-515-243-3273 | Mon-Fri, 8 AM - 8 PM CT; Sat, 9 AM - 5 PM CT |
Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries | GQCUSTSERV@cdsfulfillment.com | Expect a response within 2-3 business days. Not great for urgent issues. |
Website Contact Form
GQ doesn't offer a live chat feature, which is a bit of a letdown. Your best alternative is the contact form on their customer care page.
- Where to access: GQ Customer Care Page
- Steps to access: Navigate to the customer care page and click the link for email or find the contact form section.
- Types of problems it handles: Best for non-urgent issues like address changes, subscription questions, or feedback.
- Escalation: It does not escalate to a human in real-time. It's essentially the same as sending an email.
Social Media
| Platform | Handle | Best For... |
|---|---|---|
| X (Twitter) | @GQMagazine | Public complaints or getting a faster, general response. They might just direct you to the official channels, though. |
| @gq | Not ideal for customer service. Use this for brand engagement, not for billing problems. |
Estimated Response Times from GQ
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during peak hours) |
| Email / Contact Form | 2-3 business days |
| Social Media | 1-2 business days |
Tips to Reach Support Faster from GQ
- Call early: Try calling right when they open (around 8 AM Central Time) to avoid the lunch rush and end-of-day queues.
- Use the website first: For simple things like an address change, the self-service portal on their website is genuinely faster than talking to a person.
- Have your info ready: Don't make them wait while you search for your account number. Have it on hand.
Before You Call: What to Have Ready
Seriously, don't waste your time or the agent's. Before you even think about dialing, make sure you have your account number and the mailing address on the subscription handy. Trust me, they will ask for it, and it's usually the very first thing they need. Also, have the email you signed up with ready to go, as they often use it for verification.
Where to Quickly Solve Problems with GQ
Here are some of the most common topics GQ customer service can assist with, and the best way to handle them.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unauthorized Charge | Phone Support (1-800-405-8085) | Have the date and amount of the charge ready. Phone agents are your best bet for getting an immediate review or credit processed. |
| Canceling Your Subscription | Online Account Portal / Phone Support | Try the website first. If it feels like you're going in circles or the 'cancel' button seems to be missing, which some users report, just call them directly. |
| Changing Your Mailing Address | Online Account Portal | This is much faster than contacting a human. Only call if the self-service tools fail or you've already missed an issue. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | An email can get lost. A phone call creates a clearer record of your issue and gives you a better shot at escalation if the first agent can't help. |
Additional Helpful Links for GQ
For additional resources, check out the following links:
Frequently Asked Questions about GQ Customer Service
What's the fastest way to contact GQ?
How do I file a complaint about GQ?
Where can I find my account number for GQ?
How long does it take for GQ to get back to me?
What's the quickest way to cancel a subscription with GQ?
How do I raise a complaint to GQ?
Can I get a digital-only subscription to GQ?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
