Course Hero is an online learning platform used by millions of students for study guides, tutored help, and course documents. But when something goes wrong, like an unexpected charge after canceling, a subscription that won't stop billing, or documents that won't load, getting help can feel like a homework assignment nobody asked for. According to Trustpilot, Course Hero holds a 1.5-star rating across over 2,700 reviews, and the BBB has logged more than 400 complaints in the last three years, with billing disputes and cancellation issues topping the list. Support is available via live chat, email, and an online help center. Visit Course Hero at https://www.coursehero.com.
Here is a quick-reference table of every confirmed contact channel Course Hero offers. No phone number is publicly listed, so do not waste time searching for one.
| Contact Method |
Details & Availability |
Best For |
| Live Chat |
Available at coursehero.com/help, during business hours |
Billing questions, account issues, quick escalations |
| Email / Help Form |
Submit via coursehero.com/help |
Non-urgent issues, formal complaints, document disputes |
| Help Center |
coursehero.com/help |
Password resets, FAQs, self-service troubleshooting |
| Twitter / X |
@CourseHero |
Public complaints, getting faster attention |
| Facebook |
facebook.com/coursehero |
General inquiries, public visibility on unresolved issues |
Note: Course Hero does not publish a public customer service phone number as of early 2026. Any number circulating on third-party sites has not been verified and should be used with caution.
Each verified channel is broken down below with step-by-step instructions so you know exactly what to do.
Estimated Response Times from Course Hero
| Contact Method |
Expected Wait Time |
| Live Chat |
5 to 20 minutes during business hours |
| Email / Help Form |
1 to 3 business days (up to 5 during peak periods) |
| In-App Support Form |
1 to 3 business days |
| Social Media (Twitter/X) |
Varies; sometimes same day for public posts |
The busiest periods for Course Hero support are late August, early January, and mid-May, which line up with the start and end of academic semesters. If your issue is not urgent, avoid submitting requests during those windows or expect delays. Live chat during early morning Pacific Time hours (before 10 a.m.) tends to have shorter queues based on user reports on Reddit. The chat bot looping issue mentioned by multiple Trustpilot reviewers is most common on mobile browsers, so desktop is the safer bet for live chat.
Do not open a chat window or submit a help form without this stuff in front of you. It will save you from going back and forth three times.
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The email address on your account. This is the single most important piece of information. Course Hero support will ask for it immediately to pull up your account. If you signed up with a school email and no longer have access to it, note that too.
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Your most recent transaction date and amount. If this is a billing issue, open your bank or credit card statement before you start. Have the exact charge date and dollar amount ready. Saying "I was charged recently" is not enough. Saying "I was charged $19.95 on March 3, 2026" gets you somewhere.
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Your subscription plan name. Course Hero offers multiple tiers. Knowing whether you are on a monthly or annual plan, and which one, helps the agent pull up the right account details faster.
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Screenshots of any errors or charges. If something broke or you were billed incorrectly, a screenshot is worth more than a paragraph of explanation. Have it ready to upload or paste.
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Your cancellation confirmation (if applicable). If you canceled and were still charged, that confirmation email is your strongest evidence. Find it before you start the conversation.
Tips to Reach Course Hero Support Faster
These are based on patterns pulled from Reddit threads, Trustpilot reviews, and PissedConsumer complaints. Not guarantees, but they improve your odds.
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Use live chat on desktop, not mobile. Multiple users have reported that the mobile browser version of the chat either loops in the bot or fails to connect to a live agent. Open coursehero.com/help on a laptop or desktop for the most reliable experience.
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Contact early in the week, early in the day. Monday through Wednesday before 10 a.m. Pacific Time appears to have the shortest chat queues based on user-reported patterns. Avoid Friday afternoons.
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Type "agent" or "representative" early in the chat bot flow. The automated system will try to resolve your issue with articles. If you already know those will not help, skip ahead by explicitly requesting a human in your first or second message.
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Use Twitter / X as a backup escalation tool. If your help form submission has gone unanswered for more than three business days, a public tweet tagging @CourseHero with a brief description of your issue has prompted responses for several users. Keep it factual and polite.
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Reference your ticket number in every follow-up. Once you submit a help form, you should receive a confirmation email with a ticket number. Use that number in any follow-up message. It prevents your case from being treated as a new submission and speeds up the queue.
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For billing disputes, say "unauthorized charge" clearly. This language tends to trigger a different internal workflow than "I want a refund." It signals a potential fraud or error flag, which often gets faster attention.
Where to Quickly Solve Common Course Hero Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Live chat |
Have the charge date and exact dollar amount ready. Use the phrase "unauthorized charge" to flag it properly. |
| Subscription still active after canceling |
Live chat or help form |
Attach your cancellation confirmation email as proof. This is the top complaint on BBB and Trustpilot. |
| Technical glitch or documents not loading |
Live chat |
Faster than email. You can paste error messages or share screenshots directly in the chat window. |
| Can't log in or need a password reset |
Help Center self-service |
Try coursehero.com/help first. Only escalate to chat if the automated reset fails after two attempts. |
| Refund request |
Live chat (ask for escalation) |
Refunds are not guaranteed, but live chat agents have more authority than the help form queue. Be specific about the charge. |
| Filing a formal complaint |
Help form with "FORMAL COMPLAINT" in subject line, then follow up on Twitter / X |
A written record via the help form is important. Social media follow-up adds public accountability if the form goes unanswered. |
| Account sharing or access issues |
In-app support or help form |
Straightforward account issues can often be resolved through the app without waiting for a live agent. |
Additional Helpful Links for Course Hero
All links below have been verified as live and accurate as of early 2026.
- Help Center: https://www.coursehero.com/help
- Start Live Chat: https://www.coursehero.com/help (use the Contact Us option after logging in)
- Billing and Subscription Management: https://www.coursehero.com/settings/subscription
- Report Fraud or Phishing: https://www.coursehero.com/help (select the Security or Fraud category in the contact form)
- Download the iOS App: https://apps.apple.com/us/app/course-hero-homework-help/id1251685118
- Download the Android App: https://play.google.com/store/apps/details?id=com.coursehero.studyguide
- Cancel Subscription Guide: How to cancel Course Hero
