Trying to get in touch with Guitar Tricks can feel like a bit of a runaround, especially when you’re dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription before it renews. According to user reports online, these are some of the top reasons people reach out. Whether you were inspired to shred after watching Eddie Munson in Stranger Things or you’re just trying to manage your account, getting help shouldn't be a hassle. Your main ways to contact them are through their email and support ticket system, as they don't make a phone number public. For official information, it's always best to start at the Visit Guitar Tricks website.
Different Ways to contact Guitar Tricks
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Contact Form | Available 24/7, responses within 1-2 business days | Billing questions, technical issues, account management |
| Help Center | Available 24/7 | Self-service for common questions and password resets |
| Phone Support | Not publicly available | N/A |
| Live Chat | Not available | N/A |
Customer Support Channels
Getting in touch with Guitar Tricks is a bit different from other services since they rely heavily on email. Here’s the breakdown.
📞 Phone Support
Guitar Tricks does not provide a public customer service phone number. All support inquiries are directed through their online channels. This can be frustrating, but it's their official policy.
📧 Email Support
This is the primary and most reliable way to contact them. You can either use their website's contact form or email them directly.
| Purpose | Email Address | Notes |
|---|---|---|
| General Support | [email protected] | This is the main inbox for all issues. Expect a response within 1-2 business days. |
| Website Contact Form | guitartricks.com/contact.php | Submitting the form sends an email to the same support team. |
💬 Live Chat or Website Bot
Guitar Tricks currently does not offer a live chat feature or an automated support bot on their website. All communication is handled via email.
📱 In-App Support
Support within the Guitar Tricks app (iOS and Android) typically redirects you to the same support channels.
- Open the Guitar Tricks app.
- Navigate to your Account or Settings section.
- Look for a 'Help' or 'Contact Us' option.
- This will usually open a pre-addressed email to
[email protected]or link you to their website's contact form.
Estimated Response Times from Guitar Tricks
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 1-2 business days |
| In-App Support | 1-2 business days (redirects to email) |
Tips to Reach Support Faster from Guitar Tricks
- Use a Super Clear Subject Line: Instead of 'Help', write 'Billing Issue: Incorrect Charge on Invoice #12345'. This gets your email routed faster.
- Contact Them During Business Hours: Sending an email on a weekday morning (Pacific Time) might get you a quicker response than sending it late on a Friday.
- Include Your Username and Email: Always provide the username and email address associated with your Guitar Tricks account in your first message.
- One Issue Per Email: Don't mix a technical problem with a billing question in the same email. It just causes confusion. Send separate messages for separate issues.
Before You Call: What to Have Ready
Okay, you can't actually call them, but the same logic applies to writing an email. Don't waste your time with back-and-forth messages. Have this stuff ready before you hit send.
- Your Guitar Tricks Username: This is the most important piece of information they need to find your account.
- The Email You Signed Up With: Sometimes this is different from your contact email. Make sure you know which one is tied to your subscription.
- Transaction ID or Receipt: If you have a billing problem, find the transaction ID from your email receipt or bank statement. It's proof.
- Screenshots: If you're seeing an error message or a technical glitch, a screenshot is worth a thousand words. Seriously, just attach one.
Where to Quickly Solve Problems with Guitar Tricks
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Email Support ([email protected]) | Include the date, the amount charged, and the last 4 digits of the card. Be specific. |
| Technical Glitches with a Lesson | Email Support ([email protected]) | Mention the exact lesson name, your browser (e.g., Chrome, Safari), and what device you're using. |
| Password Reset | Help Center (Self-Service) | This is way faster than waiting for a human. Use the 'Forgot Password' link on the login page. |
| Canceling Your Subscription | Your Account Settings (Self-Service) | Do this yourself through the website. Emailing to cancel can cause delays and you might get billed again. |
| Filing a Formal Complaint | Email Support ([email protected]) | Use 'Formal Complaint' in the subject line and clearly state the issue and your desired resolution. |
Additional Helpful Links for Guitar Tricks
How Pine AI Can Help You Save Time Contacting Guitar Tricks
Tired of navigating account settings or waiting for a support email just to cancel a subscription? Pine AI handles it for you. We can cancel your Guitar Tricks membership quickly and securely. No more searching for hidden buttons or worrying about accidental renewals. Let Pine AI save you time and hassle.
Frequently Asked Questions about Guitar Tricks
What's the fastest way to contact Guitar Tricks?
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What's the quickest way to cancel a subscription with Guitar Tricks?
How do I raise a complaint to Guitar Tricks?
Can I get a refund if I forget to cancel my Guitar Tricks free trial?
Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
