Guitar Tricks, one of the longest-running online guitar lesson platforms in the US, has helped millions of players since 1998. But even loyal subscribers run into snags. Billing disputes and difficulty canceling a subscription are the two most common reasons people reach out to support, a pattern backed by complaint threads on Trustpilot, where Guitar Tricks holds a modest rating across dozens of reviews, and on PissedConsumer. Guitar Tricks customer service is reachable via live chat, email, phone, and social media. With guitar culture surging again thanks to viral TikTok riff challenges inspiring a new wave of adult learners, more people than ever are signing up and, sometimes, needing help fast. Visit Guitar Tricks at guitartricks.com.
Here is a quick-reference table of every verified contact channel Guitar Tricks offers. Start here before digging deeper.
| Contact Method |
Details & Availability |
Best For |
| Phone |
Not publicly listed as a primary channel; check your account dashboard for any callback options |
Escalations, billing disputes |
| Live Chat |
Available at guitartricks.com/contact (login may be required); hours vary |
Technical support, quick account questions |
| Email / Support Ticket |
Submit via guitartricks.com/contact or support@guitartricks.com; response within 1-3 business days |
Non-urgent issues, formal complaints, cancellation requests |
| Social Media |
Facebook: @GuitarTricks, Twitter/X: @guitartricks |
Public complaints, general questions |
| Help Center |
guitarricks.com/guitar-lessons (FAQ and self-service articles) |
Password resets, billing FAQs, lesson navigation |
Note: Guitar Tricks does not prominently advertise a public toll-free phone number. Live chat and email are the primary verified support channels. If a phone option appears in your account dashboard, that is the most direct route.
Each verified channel is broken down below with step-by-step guidance so you are not guessing when you get there.
Estimated Response Times from Guitar Tricks
| Contact Method |
Expected Wait Time |
| Phone / Callback |
Unknown; varies by queue (check dashboard for availability) |
| Email |
1-3 business days (up to 5 during peak periods) |
| Live Chat |
Typically under 10 minutes during business hours |
| In-App Support Ticket |
Same as email: 1-3 business days |
Based on user reports across Trustpilot and PissedConsumer, live chat during mid-morning hours on Tuesday through Thursday tends to get the fastest human response. Avoid submitting tickets late Friday afternoon since they often sit until Monday. The chat bot on the contact page has been reported to loop users through FAQ suggestions before offering a live agent, so typing "agent" or "human" early in the conversation saves time.
Before You Call: What to Have Ready
Do not waste your first five minutes of a chat or call hunting for basic info. Have this ready before you even open the browser tab.
1. The email address on your Guitar Tricks account. This is the single most important piece of info. Every agent will ask for it first. If you have multiple email addresses, check which one received your original signup confirmation.
2. Your most recent charge date and dollar amount. Pull up your bank or credit card statement before you start. Saying "I was charged around last month" is not going to move things along. Exact dates and amounts get results.
3. Your subscription plan name. Guitar Tricks offers monthly and annual plans. Knowing which one you are on (and when it renews) prevents back-and-forth and shows the agent you know your account.
4. A clear, one-sentence description of what you want. "I want a refund for a charge on March 1st" is better than a paragraph of backstory. Agents respond faster when the ask is specific.
5. Any error messages or screenshots. If you have a technical issue, screenshot the error before contacting support. Pasting an error code into a chat window cuts resolution time significantly.
Tips to Reach Guitar Tricks Support Faster
These are based on real patterns from user reviews and complaint threads, not guesswork.
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Use live chat first, not email. For anything time-sensitive, chat is faster by at least a day. Email is fine for paper trails but slow for urgent fixes.
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Contact between 10 AM and 12 PM Central Time, Tuesday through Thursday. Anecdotally, this window sees shorter chat queues. Monday mornings and Friday afternoons are the worst times.
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Skip the bot by typing "agent" immediately. The Guitar Tricks chat widget may start with an automated FAQ bot. Do not engage with it. Type "agent" or "live agent" right away to get in the human queue faster.
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Use desktop for live chat. Several users on review threads noted the chat widget does not always load correctly on mobile browsers. Open guitarricks.com/contact on a laptop or desktop for the most reliable experience.
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Ask for a supervisor if the first agent cannot issue a refund. Frontline chat agents sometimes have limited authority on billing credits. Politely ask: "Is there a billing specialist or supervisor I can be connected with?" This is not rude. It is efficient.
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Follow up via email if chat goes unresolved. After a chat session, send a follow-up email summarizing what was discussed and what was promised. This creates a record and often accelerates resolution.
Where to Quickly Solve Common Guitar Tricks Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Live chat (escalate to billing specialist) |
Have the exact charge date and amount from your bank statement ready before you open the chat window. |
| Technical glitch or video not loading |
Live chat |
Copy and paste the exact error message or URL into the chat. Agents can diagnose faster with specifics. |
| Can't log in or need a password reset |
Help Center (self-service) |
Try the self-service reset at guitarricks.com first. Only escalate to chat if the reset email never arrives. |
| Canceling your subscription |
Live chat or email |
Do this in writing (email or chat transcript) so you have confirmation. Verbal-only cancellations have caused disputes per PissedConsumer threads. |
| Disputing a charge after cancellation |
Email (with chat follow-up) |
Email creates a paper trail. Include your cancellation confirmation date if you have it. |
| Lesson access not working after payment |
Live chat |
This is usually resolved quickly. Agents can manually trigger account access refreshes on their end. |
Additional Helpful Links for Guitar Tricks
Verified links to key Guitar Tricks resources:
