How to Contact Postmates Customer Service

Postmates support now runs through Uber's help ecosystem. For most customer order problems, start from the Postmates app, Uber Eats app, order receipt, or help.uber.com/postmates. The support flow works best when you start from the exact order, because Uber can see the restaurant or store, courier, delivery time, items, charges, and refund history.

Do not rely on phone numbers from complaint sites or old forum posts. Public Postmates customer support is primarily handled through app and web help flows, not a general call center.

Best Postmates Support Channels

If your issue is about an active order, report it as soon as possible. Waiting can limit refund or adjustment options.

Step-by-Step: How to Contact Postmates

What to Have Ready Before Contacting Postmates

For food-safety or allergy concerns, keep the packaging, receipt, photos, and any restaurant communication. Do not consume food if it appears unsafe.

Missing Items, Wrong Orders, and Refunds

Uber's Postmates and Uber Eats help pages say wrong or missing item reports should be submitted within 48 hours for the best support experience. Include the exact missing or incorrect item names as shown on the receipt.

Uber says it cannot replace the order through the wrong-or-missing-items form, but you may be eligible for a refund or other resolution. If you received the wrong item, upload a photo when the form asks for one.

For an order that never arrived, use the order-specific help flow. Uber says it will review what happened and make any necessary adjustments. Include the delivery address, drop-off notes, delivery photo if any, courier messages, and the time you checked.

Use Pine AI for a Postmates Delivery Issue

Charges, Tips, Promotions, and Memberships

For unexpected charges, compare the order receipt with the bank statement. Check item subtotal, service fee, delivery fee, taxes, small-order fee, tip, promotions, store adjustments, and any membership benefit.

If a promotion did not apply, save the promotion screenshot, terms, expiration, and order receipt. If a membership benefit is involved, include the membership name, renewal date, and charge line.

Do not send full card numbers in chat or support messages. Use the last four digits, amount, date, and receipt when support needs payment context.

Merchant, Courier, and Account Support

Postmates merchant and restaurant support is handled through Uber's merchant help resources. Uber's integrated inventory FAQ says customers should reach out to Uber support for technical issues with Uber Eats or Postmates orders, and stores can direct customers to Uber using the Uber Eats or Postmates chat function.

Couriers use Uber's delivery-partner support channels. Uber says delivery partners can use Contact Support and choose chat, message, or phone depending on the issue.

For account access, sign in through the app or Uber Help. Use the email and phone number tied to the account. For suspicious messages, do not share passwords, one-time codes, full payment numbers, or identity documents unless you are inside an official Uber support flow.

Privacy and Data Requests

Postmates privacy requests are handled through Uber's privacy resources. Use Uber's Privacy Notice and privacy controls for access, deletion, correction, opt-out, or other data-rights requests.

Keep privacy requests separate from order-refund requests. A missing-item refund needs order evidence, while a privacy request needs account verification and data-rights information.

What to Say When Contacting Postmates

Use this script:

"I need help with a Postmates order. The order was from [restaurant/store] on [date/time], under account email [email]. The issue is [missing item, wrong item, order never arrived, charge issue, promotion problem, account issue, merchant issue, courier issue, or privacy request]. The exact item or charge is [details]. I have attached [receipt, photos, delivery screenshot, payment record, promotion screenshot, or chat notes]. Please confirm the next step and any refund, credit, adjustment, or case outcome in writing."

Helpful questions:

• "Is this report still within the 48-hour support window?"
• "Which item or charge is being reviewed?"
• "Will the resolution be a refund, account credit, or no adjustment?"
• "Can you explain the fees, tip, or promotion calculation?"
• "What evidence do you need for a wrong or missing item?"
• "Which Uber support path should a merchant or courier use?"
• "Which privacy request form should I use for Postmates data?"

Let Pine AI Help Contact Postmates

Frequently Asked Questions

Sources Checked

• Postmates past order help
• Postmates guest checkout support
• Postmates homepage
• Postmates wrong or missing items
• Postmates order never arrived
• Postmates delivery-person issue
• Uber Eats wrong or missing items
• Uber Eats integrated inventory support FAQ
• Uber delivery partner support
• Uber Privacy Notice for riders and order recipients