| Information |
Why it matters |
| Account email |
Locates the membership or purchase |
| Full name |
Confirms the account holder |
| Charge descriptor |
Matches SP * 8 BILLION TREES or 8 Billion Trees on the statement |
| Charge date and amount |
Required for refund and card disputes |
| Order or membership number |
Separates one-time orders from recurring support |
| Cancellation request date |
Supports charge-after-cancel complaints |
| Receipt or impact certificate |
Supports tree-planting, carbon-offset, or proof-of-impact questions |
| Shipping address and tracking |
Supports shop order and delivery complaints |
| Support messages |
Shows what has already been requested |
If the complaint involves an environmental claim, keep it specific. Ask for the record you need: receipt, project description, certificate, order status, planting or conservation record, or refund status.
Cancellation and Refund Requests
8 Billion Trees' cancellation page says to cancel a subscription or membership by using the contact page, emailing support@8billiontrees.com, or calling +1 (510) 330-2991. Its terms also say memberships can be canceled by email, Facebook message, or phone, and that the company may cancel and refund an order at any time for any reason.
Its refund policy says customers who want their money back should contact the company by phone, email, or contact form. Because the policy is broad, the practical complaint should focus on proof:
- account email
- charge date and amount
- statement descriptor
- order or membership record
- refund request date
- preferred refund destination
- written confirmation request
For recurring billing, ask support to confirm both cancellation and refund status. A refund response without cancellation confirmation may not stop a future charge; a cancellation response without refund status may leave the charge unresolved.
Tree-Planting, Carbon-Offset, and Impact Record Complaints
Some 8 Billion Trees complaints are not ordinary subscription complaints. They may involve proof of a tree-planting purchase, a carbon-offset order, a conservation claim, or an impact record connected to a membership.
For those issues, request the record rather than a broad explanation:
| Concern |
Ask for |
| Tree-planting order |
Receipt, order status, and impact record |
| Carbon-offset purchase |
Offset order record and certificate or confirmation |
| Membership impact |
Membership months, promised support, and impact summary |
| Shop order |
Tracking, shipment status, replacement, or refund review |
| Damaged or missing item |
Photos, tracking, delivery date, and replacement/refund request |
| Unclear charge |
Whether it is a membership, shop order, donation, or offset purchase |
If the issue involves a donation or charitable solicitation claim, keep the receipt and any page language shown at the time of purchase. If you escalate externally, use the state attorney general or charity regulator only for the donation or solicitation issue, not for an ordinary product return.
When to Escalate Beyond 8 Billion Trees
| Situation |
Escalation path |
Notes |
| Charged after documented cancellation |
Card issuer or bank after support follow-up |
Include cancellation request, charge date, descriptor, and support record |
| Refund promised but not received |
8 Billion Trees support, then payment issuer if unresolved |
Include written refund promise and transaction details |
| One-time order not fulfilled |
8 Billion Trees support, then FTC or card issuer if unresolved |
Include order number, fulfillment record, and requested remedy |
| Credit card billing error |
Credit card issuer |
FTC guidance says written credit card disputes should reach the issuer within 60 days after the first bill with the error was sent |
| Debit card or bank charge |
Bank or debit card issuer |
Contact the issuer quickly because protections and timing differ |
| Consumer financial product issue |
CFPB complaint |
Use CFPB for credit card, bank, or other consumer financial product disputes |
| Charitable solicitation concern |
State attorney general or charity regulator |
Use only when the concern is about donation or solicitation compliance |
| Broader consumer complaint |
FTC or state consumer office |
Use after creating a documented support record |
Do not skip the company support path unless the charge is fraudulent or the payment issuer tells you to dispute immediately. A clear email thread makes a card or consumer complaint easier to evaluate.
What to Say in an 8 Billion Trees Complaint
Use this script:
"I need 8 Billion Trees to review a complaint for account [email]. The issue is [membership cancellation, recurring billing, refund request, shop order, tree-planting record, carbon-offset record, shipment issue, or payment dispute]. The relevant transaction is [charge date, amount, descriptor, order number, or membership record]. I contacted support on [date] and have attached [receipt, cancellation request, charge screenshot, order record, support messages, tracking, photos, or impact certificate]. I am requesting [cancellation confirmation, refund status, refund to the original payment method, order update, replacement, impact record, or written policy explanation]. Please confirm the next step in writing."
Useful follow-up questions:
- "Can you confirm this membership is canceled and no future recurring charges will occur?"
- "Which transaction is this refund attached to?"
- "Will the refund go to the original payment method?"
- "Can you confirm whether this charge is a membership, shop order, donation, or offset purchase?"
- "Can you provide the tree-planting, carbon-offset, or conservation record connected to this order?"
- "What is the support case or reference number?"
- "Can you confirm the decision in writing?"
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