Course Hero is an online learning platform used by millions of students for study guides, tutored help, and course documents. But when something goes wrong, like an unexpected charge after canceling, a subscription that won't stop billing, or documents that won't load, getting help can feel like a homework assignment nobody asked for. According to Trustpilot, Course Hero holds a 1.5-star rating across over 2,700 reviews, and the BBB has logged more than 400 complaints in the last three years, with billing disputes and cancellation issues topping the list. Support is available via live chat, email, and an online help center. Visit Course Hero at https://www.coursehero.com.
Best Ways to Contact Course Hero
Here is a quick-reference table of every confirmed contact channel Course Hero offers. No phone number is publicly listed, so do not waste time searching for one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Live Chat | Available at coursehero.com/help, during business hours | Billing questions, account issues, quick escalations |
| Email / Help Form | Submit via coursehero.com/help | Non-urgent issues, formal complaints, document disputes |
| Help Center | coursehero.com/help | Password resets, FAQs, self-service troubleshooting |
| Twitter / X | @CourseHero | Public complaints, getting faster attention |
| facebook.com/coursehero | General inquiries, public visibility on unresolved issues |
Note: Course Hero does not publish a public customer service phone number as of early 2026. Any number circulating on third-party sites has not been verified and should be used with caution.
Contact Channels in Detail
Each verified channel is broken down below with step-by-step instructions so you know exactly what to do.
1 💬 Course Hero Live Chat
Live chat is the fastest confirmed way to reach a real person at Course Hero.
- Where to access: coursehero.com/help
- Hours: Reported as available Monday through Friday during standard business hours (Pacific Time). Weekend availability is limited based on user reports.
Steps to start a chat:
- Go to coursehero.com/help.
- Log into your Course Hero account if you are not already signed in.
- Browse or search for your issue in the Help Center.
- If the self-service articles do not resolve your problem, look for the chat icon or "Contact Us" button at the bottom of the page.
- Select your issue category and follow the prompts. The bot may try to resolve your issue first. If it does not help, type "agent" or "speak to a person" to request a human.
What it handles: Billing disputes, subscription cancellations, account access, document upload issues.
Escalation: The chat bot does attempt to resolve issues automatically before routing to a live agent. Users on Trustpilot have noted the bot can loop on password reset suggestions even for unrelated issues. Be direct and persistent about requesting a human.
2 📧 Course Hero Email and Help Form
Course Hero does not publish a direct support email address. All written support requests go through their help form.
| Purpose | Where to Submit | Average Response Time |
|---|---|---|
| General Inquiries | coursehero.com/help (Contact Us form) | 1 to 3 business days |
| Billing or Disputes | coursehero.com/help (select Billing category) | 1 to 3 business days |
| Content or Copyright Issues | coursehero.com/help (select appropriate category) | Up to 5 business days |
Tips for your submission:
- Subject line: Be specific. Use something like "Unauthorized charge on [date] for $[amount]" rather than "billing problem."
- Body: Include your full name, the email address on your account, the date of the charge, the transaction amount, and a one-paragraph description of the issue.
- Attach screenshots of any charges or error messages. This speeds up resolution significantly.
- Known delay: Response times stretch to 5 or more business days during back-to-school periods (late August and January).
3 📞 Course Hero Phone Support
Course Hero does not list a public customer service phone number on their official website or help center as of 2026.
| Department | Phone Number | Hours |
|---|---|---|
| Main Support | Not publicly available | N/A |
| Billing | Not publicly available | N/A |
If you find a number on a third-party site, verify it against coursehero.com/help before calling. Unverified numbers have been associated with scam operations targeting students. Your best alternative for urgent billing issues is live chat or the help form with "URGENT" noted in the subject line.
4 📱 Course Hero In-App Support
The Course Hero mobile app is available on both iOS and Android.
Steps to access support through the app:
- Open the Course Hero app and log in.
- Tap your profile icon in the top corner.
- Scroll down to "Help" or "Support."
- Browse the FAQ topics or tap "Contact Us" to submit a request.
- Fill out the form with your issue details and submit.
What can be resolved in-app: Password resets, subscription status checks, document access issues, and general account questions.
What requires the web or escalation: Complex billing disputes, refund requests, and formal complaints are better handled through the full desktop Help Center where you can attach files and access live chat more reliably.
5 📱 Course Hero Social Media Support
Social media is not an official support channel, but it can move things along when other methods stall.
- Twitter / X: @CourseHero. Public tweets tagging the account have prompted faster responses based on user reports on Reddit and Trustpilot.
- Facebook: facebook.com/coursehero. Direct messages and public posts both work.
Best for: Escalating an issue that has gone unanswered for several days, or making a complaint visible when you feel ignored.
Not ideal for: Sharing account details, billing information, or anything sensitive. Keep those conversations in the official help form or live chat.
Estimated Response Times from Course Hero
| Contact Method | Expected Wait Time |
|---|---|
| Live Chat | 5 to 20 minutes during business hours |
| Email / Help Form | 1 to 3 business days (up to 5 during peak periods) |
| In-App Support Form | 1 to 3 business days |
| Social Media (Twitter/X) | Varies; sometimes same day for public posts |
The busiest periods for Course Hero support are late August, early January, and mid-May, which line up with the start and end of academic semesters. If your issue is not urgent, avoid submitting requests during those windows or expect delays. Live chat during early morning Pacific Time hours (before 10 a.m.) tends to have shorter queues based on user reports on Reddit. The chat bot looping issue mentioned by multiple Trustpilot reviewers is most common on mobile browsers, so desktop is the safer bet for live chat.
Before You Contact Course Hero: What to Have Ready
Do not open a chat window or submit a help form without this stuff in front of you. It will save you from going back and forth three times.
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The email address on your account. This is the single most important piece of information. Course Hero support will ask for it immediately to pull up your account. If you signed up with a school email and no longer have access to it, note that too.
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Your most recent transaction date and amount. If this is a billing issue, open your bank or credit card statement before you start. Have the exact charge date and dollar amount ready. Saying "I was charged recently" is not enough. Saying "I was charged $19.95 on March 3, 2026" gets you somewhere.
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Your subscription plan name. Course Hero offers multiple tiers. Knowing whether you are on a monthly or annual plan, and which one, helps the agent pull up the right account details faster.
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Screenshots of any errors or charges. If something broke or you were billed incorrectly, a screenshot is worth more than a paragraph of explanation. Have it ready to upload or paste.
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Your cancellation confirmation (if applicable). If you canceled and were still charged, that confirmation email is your strongest evidence. Find it before you start the conversation.
Tips to Reach Course Hero Support Faster
These are based on patterns pulled from Reddit threads, Trustpilot reviews, and PissedConsumer complaints. Not guarantees, but they improve your odds.
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Use live chat on desktop, not mobile. Multiple users have reported that the mobile browser version of the chat either loops in the bot or fails to connect to a live agent. Open coursehero.com/help on a laptop or desktop for the most reliable experience.
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Contact early in the week, early in the day. Monday through Wednesday before 10 a.m. Pacific Time appears to have the shortest chat queues based on user-reported patterns. Avoid Friday afternoons.
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Type "agent" or "representative" early in the chat bot flow. The automated system will try to resolve your issue with articles. If you already know those will not help, skip ahead by explicitly requesting a human in your first or second message.
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Use Twitter / X as a backup escalation tool. If your help form submission has gone unanswered for more than three business days, a public tweet tagging @CourseHero with a brief description of your issue has prompted responses for several users. Keep it factual and polite.
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Reference your ticket number in every follow-up. Once you submit a help form, you should receive a confirmation email with a ticket number. Use that number in any follow-up message. It prevents your case from being treated as a new submission and speeds up the queue.
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For billing disputes, say "unauthorized charge" clearly. This language tends to trigger a different internal workflow than "I want a refund." It signals a potential fraud or error flag, which often gets faster attention.
Where to Quickly Solve Common Course Hero Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Live chat | Have the charge date and exact dollar amount ready. Use the phrase "unauthorized charge" to flag it properly. |
| Subscription still active after canceling | Live chat or help form | Attach your cancellation confirmation email as proof. This is the top complaint on BBB and Trustpilot. |
| Technical glitch or documents not loading | Live chat | Faster than email. You can paste error messages or share screenshots directly in the chat window. |
| Can't log in or need a password reset | Help Center self-service | Try coursehero.com/help first. Only escalate to chat if the automated reset fails after two attempts. |
| Refund request | Live chat (ask for escalation) | Refunds are not guaranteed, but live chat agents have more authority than the help form queue. Be specific about the charge. |
| Filing a formal complaint | Help form with "FORMAL COMPLAINT" in subject line, then follow up on Twitter / X | A written record via the help form is important. Social media follow-up adds public accountability if the form goes unanswered. |
| Account sharing or access issues | In-app support or help form | Straightforward account issues can often be resolved through the app without waiting for a live agent. |
Additional Helpful Links for Course Hero
All links below have been verified as live and accurate as of early 2026.
- Help Center: https://www.coursehero.com/help
- Start Live Chat: https://www.coursehero.com/help (use the Contact Us option after logging in)
- Billing and Subscription Management: https://www.coursehero.com/settings/subscription
- Report Fraud or Phishing: https://www.coursehero.com/help (select the Security or Fraud category in the contact form)
- Download the iOS App: https://apps.apple.com/us/app/course-hero-homework-help/id1251685118
- Download the Android App: https://play.google.com/store/apps/details?id=com.coursehero.studyguide
- Cancel Subscription Guide: How to cancel Course Hero
How Pine AI Can Help You Contact Course Hero
Billing complaints against Course Hero have stayed stubbornly high into 2026, with subscription charges after cancellation remaining the most common grievance across Trustpilot and the BBB.
Pine AI handles the whole thing for you. The average person spends around 240 minutes navigating hold queues and chat loops to resolve a single support issue. Here is how Pine cuts that down.
Step 1: Tell us your issue. Describe what went wrong with your Course Hero account. We will ask for a few account details to get started. That is it.
Step 2: Pine gets to work. We navigate the chat menus, wait through the bot loops, and handle the back-and-forth with Course Hero's support team. We do not just start it. We finish it.
Step 3: Your issue is resolved. You get a confirmed result, whether that is a refund, a canceled subscription, or a corrected account. No retention offers, no runaround, no sitting at your laptop refreshing a chat window.
Frequently Asked Questions about Course Hero
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