| Information |
Why it matters |
| Daily Harvest account email |
Locates plan and order history |
| Order number |
Required for product and delivery review |
| Upcoming Orders cutoff |
Determines whether next order can still be changed |
| Cancellation screenshot |
Shows final plan action |
| Skip screenshot |
Shows order-level action |
| Charge date and amount |
Supports billing review |
| Delivery date and time |
Supports frozen-condition complaint |
| Tracking number |
Supports missing or delayed delivery |
| Product photos |
Supports damaged, thawed, missing, or wrong item review |
| Gift recipient details |
Supports gift box issue |
| SMS message screenshot |
Supports text-message complaint |
| Support thread |
Shows what Daily Harvest already decided |
For billing complaints, lead with the cutoff screenshot. For food-condition complaints, lead with delivery time and photos.
Cancellation, Skip, and Cutoff Complaints
Daily Harvest's terms say customers can cancel by navigating to My Plan and clicking Cancel My Plan. The key rule is the Upcoming Orders cutoff. If a customer cancels after the last day/time to edit a scheduled order, the terms say the customer will still receive and be charged for the next order and remains responsible for charges incurred before cancellation.
Use this table:
| Plan issue |
Complaint focus |
| Need to cancel |
Use My Plan -> Cancel My Plan and save confirmation |
| Need to skip |
Use My Plan/Upcoming Orders and save confirmation |
| Charge after cancellation |
Compare cancellation time with cutoff shown |
| Order shipped after cancellation |
Check whether order was already locked |
| Multiple orders scheduled |
Review each Upcoming Order |
| Gift box |
Recipient address and order cannot always be rescheduled |
| Account login issue |
Account email and reset attempt |
Do not rely on deleting the app, unsubscribing from emails, or removing products from the box as cancellation proof. Save the cancellation or skip confirmation.
Refund, Credit, and Order Issue Complaints
Daily Harvest's terms allow it to correct errors, revise an order accordingly, or cancel an order and issue a refund when errors occur in the services, order confirmation, processing, delivery, or otherwise. For quality issues, the clearest request is tied to the specific product and condition.
Use this table:
| Refund or credit issue |
Evidence |
| Charged after cutoff |
Cutoff screenshot and cancellation/skip time |
| Wrong product |
Order confirmation and product received |
| Missing item |
Order confirmation and package contents |
| Damaged container |
Photos of container and package |
| Thawed or not frozen product |
Delivery time, photos, product condition |
| Dry ice issue |
Package photos and handling concern |
| Gift issue |
Purchaser, recipient, order details |
Ask support whether the remedy will be refund, credit, replacement, or written explanation.
Frozen Delivery, Dry Ice, and Food-Safety Complaints
Daily Harvest's terms say customers are solely responsible for proper and safe handling, preparation, storage, cooking, use, and consumption of products received. The terms say frozen products are intended to remain frozen upon arrival. If products that were frozen are no longer frozen, Daily Harvest says to contact the company immediately and not refreeze, prepare, or consume the products.
The terms also say deliveries may contain dry ice, dry ice may cause burns or other damage, and customers should not touch or consume dry ice and should handle it according to packaging instructions.
Use this table:
| Food-condition issue |
Evidence |
| Items no longer frozen |
Delivery time, photos, item condition |
| Melted or leaking product |
Photos and product name |
| Damaged container |
Photos of container and box |
| Dry ice handling issue |
Package photos and instructions |
| Wrong temperature concern |
Delivery time and product condition |
| Late delivery |
Tracking and delivery time |
| Package left outside |
Delivery photo and retrieval time |
If the condition raises safety concerns, do not consume the items. Contact Daily Harvest immediately and seek appropriate guidance if illness or symptoms are involved.
Allergens, Ingredients, and Product Content Complaints
Daily Harvest's terms say customers are responsible for knowing about food allergies and verifying products and contents before handling, preparing, using, or consuming products. The terms also say Daily Harvest stores, portions, and packages products containing major allergens including milk, wheat, egg, soy, fish, shellfish, peanuts, tree nuts, and sesame, and cannot guarantee that cross-contact will not occur.
For ingredient complaints, include:
| Issue |
Evidence |
| Allergen concern |
Product, label, ingredient, date received |
| Ingredient mismatch |
Product page/order and item received |
| Foreign object concern |
Product, photos, package details |
| Nutrition information issue |
Product, screenshot, label |
| Product reaction concern |
Product, date consumed, symptoms |
| Missing preparation instructions |
Product name and package photo |
If the issue involves allergies, illness, pregnancy, a medical condition, or medication, consult a qualified professional and keep the Daily Harvest complaint focused on product information and order handling.
Recall and Product Safety History
Daily Harvest has public product-safety history involving the 2022 French Lentil + Leek Crumbles recall. The FDA later published post-market assessment information about tara flour. This background may be relevant if a customer complaint involves a recalled item, illness report, product ingredient concern, or food safety documentation. It should not be used as a substitute for current order evidence.
For recall-related complaints, include:
| Issue |
Evidence |
| Recalled product question |
Product name, lot/package details, date received |
| Illness or symptoms |
Product, date consumed, medical/professional guidance |
| Ingredient concern |
Product label and screenshot |
| Old recall compensation issue |
Prior case, order, support history |
| Current safety concern |
Current product, photos, delivery date |
If symptoms are serious or urgent, seek medical care. Preserve packaging and documentation if the complaint involves possible illness or recall relevance.
Gifts, SMS, Account Data, and Privacy
Daily Harvest's terms say gift boxes may be purchased for other recipients if the recipient resides within the delivery zone, and that Daily Harvest will not verify addresses before shipment. The purchaser is responsible for recipient shipping information, and Daily Harvest products are perishable, so gift orders cannot be rescheduled under the cited terms.
The terms also say customers can stop SMS service by texting STOP, and can reply HELP or email hello@daily-harvest.com for assistance.
Common requests include:
| Request |
What to include |
| Gift address problem |
Purchaser, recipient, address, order |
| Gift delivery issue |
Recipient, tracking, delivery date |
| SMS opt-out |
Phone number, STOP response, screenshot |
| Access request |
Account email, request scope, state |
| Deletion request |
Account email, active plan/order status |
| Correction request |
Current and corrected account details |
| Marketing opt-out |
Email address and message type |
| Account security |
Date noticed and account activity |
Save order records, cutoff screenshots, product photos, and support messages before requesting deletion if the complaint depends on those records.
When to Escalate Beyond Daily Harvest
| Situation |
Escalation path |
Notes |
| Charge after documented pre-cutoff cancellation |
Daily Harvest follow-up, then payment issuer if appropriate |
Include cutoff and cancellation screenshots |
| Thawed or unsafe delivery |
Daily Harvest support immediately and appropriate safety guidance |
Include delivery time and photos |
| Missing/wrong/damaged items unresolved |
Daily Harvest follow-up |
Include order and product photos |
| Recall or illness concern |
Daily Harvest support, FDA/health professional if appropriate |
Preserve product details and packaging |
| Gift delivery issue unresolved |
Daily Harvest support |
Include recipient and tracking |
| SMS issue unresolved |
Daily Harvest support and carrier records |
Include STOP/HELP screenshots |
| Privacy request unresolved |
Daily Harvest privacy route, then applicable privacy authority |
Include request date and account email |
Escalation is strongest when it ties one account, one order, one cutoff, one delivery condition, and one requested remedy together.
What to Say in a Daily Harvest Complaint
Use this script:
"I need Daily Harvest to review a complaint for account [email] and order [order number]. The issue is [plan cancellation, skipped order, recurring charge, cutoff dispute, shipped order, thawed delivery, damaged container, missing item, wrong product, refund request, gift box, dry ice, food safety, SMS, privacy, or support delay]. The relevant details are [cutoff shown under Upcoming Orders, cancellation date, skip date, charge date, delivery date, tracking, product, or request date]. I have attached [cutoff screenshot, cancellation confirmation, skip confirmation, receipt, tracking, product photos, gift details, SMS screenshot, or support thread]. I am requesting [cancellation confirmation, skip correction, billing review, refund review, credit, replacement, delivery investigation, frozen-product guidance, privacy response, or written policy explanation]. Please confirm the next step in writing."
Useful follow-up questions:
- "What last day/time to edit was shown for this Upcoming Order?"
- "Was my cancellation or skip submitted before that cutoff?"
- "Has this order already been charged or shipped?"
- "Can you review this as a frozen-product condition issue?"
- "Do you need photos of the product, container, box, or delivery?"
- "Can you confirm every active plan and upcoming order under my account?"
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