Complain About Blue Apron - learn how to file a complaint

Best ways to complain to Blue Apron

Phone support is supposed to be quick, but honestly, get ready to listen to some hold music.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Have your account email and the specific order date ready before you contact them.
• Be direct. State your problem and the resolution you want in the first two sentences.
• Take photos of any issues with ingredients or packaging immediately. You'll need them.

How to Escalate Your Complaint

If Blue Apron support is giving you the silent treatment or a flat 'no', it's time to escalate. Don't just give up.

1. File a BBB Complaint: Your first move should be filing a complaint with the Better Business Bureau. It's free, public, and companies with an 'F' rating like Blue Apron are often motivated to resolve these to avoid more negative marks. It works, but prepare to wait. The process isn't instant.
2. Initiate a Credit Card Chargeback: If your complaint is about incorrect billing or not receiving goods you paid for, contact your credit card company. A chargeback is a powerful tool that reverses the payment. You must have tried to resolve it with Blue Apron first.
3. Contact Your State Attorney General: For issues that feel like deceptive business practices, you can file a consumer complaint with your state's Attorney General's office. This is more serious and reserved for significant problems.

Email Template to Complain to Blue Apron

Subject: Formal Complaint: Unresolved Issue with Order [[Order #]] / Account [[Account #]]

I'm writing again because my issue from [[Date of first contact]] is still not resolved.

On [[Date of incident]], I received my order and the ingredients for the [[Name of Recipe]] were spoiled and unusable. This is not the first time I've had quality issues, and frankly, having to constantly follow up on this is incredibly frustrating and a waste of my time and money.

To fix this, I require a full refund of [[$Amount]] for the affected meal or a credit for the full value of the box applied to my account.

Please be aware that if I do not receive confirmation of this resolution within 3 business days, my next step will be to file a chargeback with my credit card provider for services not rendered as advertised.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account Number or Email Address]

Additional Helpful Tips to get Your Complaint Resolved

• Always ask for a reference number for your call or email. Always. It's your proof.
• If the first agent can't help, politely but firmly ask to speak with a supervisor or someone in the 'retention' department. They usually have more authority to issue refunds or credits.
• Take screenshots of everything. The spoiled food, the weird charge on your bank statement, the delivery notification that never came. Documentation is your best friend.
• A user on Reddit mentioned that complaining on Blue Apron's public Facebook page got a response in under an hour after their emails were ignored for days. Worth a shot when you're getting nowhere.

Tired of explaining to Blue Apron support for the third time that your cilantro was basically mush? Or that you were charged for a box you skipped weeks ago? Sound familiar? It's a huge waste of time. Pine AI handles it for you. We draft the complaint, follow up, and deal with the back-and-forth so you don't have to. No more waiting on hold or checking your inbox for a reply that never comes. No joke. Let us take over.