Trying to get in touch with Daily Harvest can feel like a bit of a runaround, especially when you're dealing with common frustrations like billing disputes or trying to cancel your subscription, which pop up frequently on sites like the Better Business Bureau. Whether you're deep into the TikTok wellness trends and love your smoothies or you're still a little wary after their big recall issue, sometimes you just need to talk to a human. You can contact them via email, text, or their social media channels like Instagram and Facebook. Before you dive in, it's always a good idea to check their official site first. Visit Daily Harvest at https://www.daily-harvest.com for basic info.
Different Ways to Contact Daily Harvest
Navigating customer service can be tricky. Here’s a quick breakdown of the best way to reach out depending on your issue.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Text | [email protected] or text (929) 444-2428. Available 24/7, but responses are not instant. |
Documenting issues, billing errors, problems with an order. |
| Social Media | Direct Message on Instagram (@dailyharvest) or Facebook. | Public complaints, getting a faster response when other methods fail. |
| Help Center | Self-service via their website. | Finding answers to common questions, managing your subscription. |
Customer Support Channels
Here are the specific details for each support channel. Keep in mind, Daily Harvest heavily favors digital communication.
a. 📞 Phone Support
Daily Harvest does not offer a direct, inbound phone number for customer support that is publicly listed. They prioritize handling inquiries through email and text message to maintain a record of the conversation.
b. 📧 Email & Text Support
| Purpose | Contact Info | Notes |
|---|---|---|
| General Support | Email: [email protected] |
Average response time is 1-2 business days. Good for detailed issues. |
| Text Support | (929) 444-2428 | Often faster for simple questions. Standard messaging rates may apply. |
c. 💬 Live Chat or Website Bot
Daily Harvest uses a website bot, not a consistent live chat with human agents.
- Where to access: Click the 'Help' bubble in the bottom-right corner of their website.
- Steps to access: Navigate to the Daily Harvest Help Center and the bot icon will appear.
- Types of problems it handles: It's best for simple, FAQ-style questions like 'Where is my order?' or 'How do I skip a week?'.
- If it escalates to humans: The bot will typically prompt you to send an email to their support team if it cannot answer your question. It doesn't usually transfer you to a live agent.
d. 📱 In-App Support
- Platform: iOS and Android.
- Steps to contact support: Inside the app, navigate to your 'Account' tab. Look for a 'Help' or 'Contact Us' section. This will usually direct you to their help center or provide the email address
[email protected].
⏱️ Estimated Response Times from Daily Harvest
Patience is key, but some methods are faster than others.
| Method | Expected Wait Time |
|---|---|
| 24-48 hours | |
| Text | A few hours to one business day |
| Social Media DM | Highly variable, 4-24 hours |
| App | N/A (redirects to email) |
🔍 Tips to Reach Support Faster from Daily Harvest
- Use Email for a Paper Trail: If you have a serious issue, email is best for documentation.
- Text for Quick Questions: For simple things, a text message often gets a quicker reply than email.
- Be Specific: Start your message with your order number and a clear summary of your problem.
Before You Contact Support: What to Have Ready
Don't waste your time. Before you reach out, make sure you have your account email and the specific order number you're having trouble with handy. Trust me, they will ask for it. If it's about a damaged product, take a picture before you even think about typing that email.
Where to Quickly Solve Problems with Daily Harvest
Here’s how to get the most common problems solved with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Email ([email protected]) |
Use a clear subject line like "Billing Error on Order #[Your-Order-Number]". Attach screenshots if you can. |
| Canceling Your Subscription | Your Account on the Website (Self-Service) | This is way faster than contacting a human. Do it yourself online at least a day before your weekly cutoff to avoid another charge. |
| A Missing or Damaged Item | Email ([email protected]) |
You absolutely must include a photo of the damaged item or the box it came in. They are much more likely to issue a credit quickly with visual proof. |
| Filing a Formal Complaint | Email, then Social Media | Start with a detailed email. If you get no response or an unhelpful one, post a polite but firm message on their Instagram or Facebook page. |
| Skipping a Delivery | The App or Website | This is another self-service task. It's easy to do and saves you from waiting for a support agent to do it for you. |
Additional Helpful Links for Daily Harvest
For additional resources, check out the following links:
Frequently Asked Questions about Daily Harvest Customer Service
What's the fastest way to contact Daily Harvest?
How do I file a complaint about Daily Harvest?
Where can I find my account detail number for Daily Harvest?
How long does it take for Daily Harvest to get back to me?
What's the quickest way to cancel a subscription with Daily Harvest?
How do I raise a complaint to Daily Harvest?
What about the Tara flour recall from 2022?
Sophia Rodriguez
Food & Meal Prep Content Editor
Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.
