Complain About Farm to People - learn how to file a complaint

Trying to get a straight answer from Farm to People can feel like a wild goose chase. They seem to push everyone towards email, which isn't great for urgent issues like a completely missing delivery. Here are the main ways to try and get in touch.

Waiting for a reply about your rotten arugula can feel like an eternity. Here’s a realistic look at how long you'll likely be waiting.

• Include photos immediately: For any issues with produce quality or damaged items, send clear pictures in your first email.
• Use a clear subject line: Something like "Missing Items in Order #12345" gets to the point faster than "Complaint".
• State your desired outcome: Clearly say whether you want a refund, a credit for your next box, or a replacement item.
• Prepare account details ahead of time: Have your order number and account email ready to go.

If your emails are going into a black hole, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB is a formal step that can sometimes prompt a response. Farm to People has an 'F' rating and a history of not responding to all complaints, but it's a valid step that shows you're serious. The process is public, which can motivate a company to resolve the issue. BBB works, but prepare to wait. It can take weeks.

Credit Card Chargeback

For issues like being billed after cancellation or for items you never received, a chargeback is your most powerful tool. Contact your credit card company or bank and explain the situation. You must have tried to resolve it with the merchant first, so keep copies of your emails. This directly reverses the charge from your account. It's highly effective for clear-cut billing errors.

Subject: Formal Complaint Regarding Order #[Your Order Number] - [Brief Issue, e.g., Missing Items/Poor Quality]

To Whom It May Concern,

I am writing again to resolve an issue with my recent order, #[Your Order Number], which was delivered on [Date of Delivery]. This is my second attempt to contact you about this problem.

My order arrived with the following issues: [Clearly and briefly describe the problem, e.g., 'The spinach was wilted and unusable, and the three avocados I ordered were missing entirely.']. Frankly, having to chase this down is incredibly frustrating and not the quality I expect from your service.

To resolve this, I require a full refund of [Amount] for the affected items to my original payment method. I have attached photos of the poor quality produce for your reference.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to initiate a chargeback with my credit card provider for the amount in question.

Thank you for your prompt attention to this matter.

[Your Name] Account Email: [Your Email Address]

• Reference a specific Reddit or Trustpilot complaint. When you write, you can say, "I see on Trustpilot that many others have had this exact issue with billing." It shows them you know it's a pattern, not a one-off mistake.
• Ask for a supervisor in your first reply. If the first response is a generic, unhelpful template, immediately reply with, "Please escalate this ticket to a supervisor."
• Give a hard deadline. As shown in the email template, stating a 48-hour deadline before you escalate (to BBB or a chargeback) can create urgency. No joke.
• Keep it all in one email thread. Don't start a new email for every reply. Keeping it in one chain creates a clear record of the entire conversation, making it easier for you (and them) to track.

Tired of sending emails about wilted kale and getting nothing but an automated reply? Or checking your bank statement only to see you were charged for a box you skipped? Sound familiar? It's exhausting. Pine AI handles the annoying back and forth for you. We'll chase down the support team, manage the follow-ups, and handle the persistent pushback required to get your complaint seen and resolved. No more waiting on hold or refreshing your inbox for a reply that never comes. Let us deal with the headache.