Complain About Craft Coffee - learn how to file a complaint

Best ways to complain to Craft Coffee

⏱️ Estimated Response Times from Craft Coffee After Complaining

Getting a reply can feel like waiting for water to boil. Here's what to realistically expect.

🔍 Tips to Get a Quicker Response from a Complaint

• Call right when their phone lines open, usually early in the morning on a Tuesday or Wednesday.
• Use their social media channels for public complaints. Companies hate bad PR.
• Have your order number, account email, and the date of the issue ready before you contact them. Don't give them an excuse to put you on hold.

How to Escalate Your Complaint

If Craft Coffee is giving you the silent treatment, it's time to go over their heads. Don't let them win.

• Better Business Bureau (BBB): This is your first stop. Filing a complaint on the BBB website is free and creates public pressure. Craft Coffee will be notified and asked to respond publicly. It works, but prepare to wait. Sometimes it takes a couple of reminders before a company responds through the BBB portal. Most companies want to protect their rating, so they'll eventually get back to you.
• Your Credit Card Company (Chargeback): If you were charged for something you didn't receive or couldn't cancel, file a chargeback. Call the number on the back of your card and explain the situation. This hits them directly in their wallet. You'll need evidence, like your complaint emails, so keep everything.
• Federal Trade Commission (FTC): If you believe Craft Coffee is engaged in deceptive practices (like subscription traps), you can report them to the FTC. While the FTC won't resolve your individual issue, your complaint helps them build cases against bad actors. Think of it as your civic duty.

Email Template to Complain to Craft Coffee

Subject: Formal Complaint: Unresolved Subscription Issue on Account [[Your Email or Account #]]

To Whom It May Concern,

This is my third attempt to resolve an issue with my subscription. Despite contacting your support team on [[Date of first contact]], the problem remains unsolved and I am still being incorrectly billed.

On [[Date of incorrect charge]], my account was charged [[$Amount]] for an order I had already cancelled on [[Date of cancellation]]. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating and a complete waste of my time.

To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my subscription has been successfully cancelled and that no further charges will be made to my account.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely but firmly say, 'I'd like to speak with a supervisor or manager who is authorized to resolve this.' Don't waste time.
• Request a reference number. At the end of any call or chat, ask for a ticket or reference number. It proves you contacted them and gives you something to refer back to.
• Use 'cancel' and 'refund' in the subject line. For emails, a subject like 'Urgent: Cancellation and Refund Request for Order #12345' gets sorted into the right pile faster.
• The Reddit Tactic: One user on Reddit mentioned they got an instant response by commenting on one of Craft Coffee's paid ads on Instagram. The marketing team that runs the ads hates seeing negative comments and will often escalate the issue internally to get it removed quickly.

Let Pine AI Help Raise the Complaint to Craft Coffee

Tired of getting that same 'we've received your request' email from Craft Coffee, followed by complete silence? Sound familiar? It's exhausting trying to fight a company that seems designed to ignore you. Honestly, your time is worth more than sitting on hold or refreshing your inbox for a reply that never comes.

Let us handle it. Pine AI can take over the entire complaint process. We'll send the emails, follow up persistently, and handle the back-and-forth so you don't have to. No more phone trees. No more getting ghosted. We just get it done.