What if Balance of Nature doesn't reply?

Honestly, don't be surprised. If you've sent an email into the void, your next step is the BBB. They have to respond to those.

Can I escalate my complaint legally?

You can, but it's a hassle. Small claims court is an option for billing disputes, but you should really start with the BBB or your state's Attorney General first. It's less of a headache and often gets the job done without you having to find a specific legal form that looks like it was designed in 1998.

Are there lots of people leaving Balance of Nature?

Just look at their BBB page. It's a graveyard of 1-star reviews and complaints about cancellation. So, yes. You're in good company.

Is this the right phone number to contact Balance of Nature?

Yes, 1-800-246-8751 is the number. Be ready for a fight. I swear I had to say 'no thank you' to a 'special final offer' five times before the agent, who sounded completely defeated, finally sighed and started the actual cancellation process.

What's the easiest way to cancel a subscription with Balance of Nature?

Easiest? That's a funny word to use here. There is no 'easy' way, they design it to be difficult. Your only real option is to call them and be extremely persistent. If you want to skip the headache, check out our guide on [How to cancel Balance of Nature](https://www.19pine.ai/cancel-subscription/gym-memberships-and-wellness/how-to-cancel-balance-of-nature).

Other ways that I can contact the Balance of Nature?

You can email them at info@balanceofnature.com, but don't hold your breath for a quick reply. Calling is faster, even if it's more annoying.

Why did Balance of Nature get a warning from the FDA?

Oh, this is a big one. Back in 2019, the FDA sent them a serious warning letter for, among other things, marketing their products as drugs that could cure or prevent diseases, which is a huge no-no. They were also cited for some pretty bad manufacturing practices. It's all public record if you want to look it up.

Complain About Balance of Nature | How to file a complaint

Best ways to complain to Balance of Nature

Contact Method	Details & Availability	Why use this instead...
Phone Call	1-800-246-8751 (Mon-Fri, 8am-5pm MST)	Best for urgent issues or when you need an immediate confirmation. Prepare for a potential sales pitch to stay.
Email	info@balanceofnature.com	Good for creating a paper trail. You have proof of your complaint and their response (or lack of one).
Written Letter	1568 S. River Road, St. George, UT 84790	The most formal route. Use this for serious disputes where you need to send certified mail as proof of delivery.

⏱️ Estimated Response Times from Balance of Nature After Complaining

Getting a straight answer can feel like a full-time job. Here's what to expect.

Method	Expected Wait Time
Phone	Immediate to 30 minutes (but getting a resolution is another story)
Email	2-5 business days, if they reply at all
Written Letter	7-14 business days, plus mailing time

🔍 Tips to Get a Quicker Response from a Complaint

Call during off-peak hours (e.g., mid-morning on a Tuesday or Wednesday).
Have your customer ID and order details ready before you call.
State your desired outcome clearly at the start of the conversation (e.g., "I am calling to cancel my subscription and receive a refund for the last charge.").
Keep a log of who you spoke to and when.

How to Escalate Your Complaint

If Balance of Nature is ignoring you, it's time to go over their heads.

Better Business Bureau (BBB)

This is a solid next step. Filing a complaint with the BBB often gets a company's attention because it's public. Balance of Nature is an accredited business, so they have an incentive to respond. Be warned, though, the BBB works, but prepare to wait. They usually give the company about 14 days to respond. You can file a complaint directly on their BBB profile page.

Federal Trade Commission (FTC)

For issues related to misleading advertising or deceptive business practices (which many users complain about), report them to the FTC. The FTC doesn't resolve individual complaints, but your report helps them build cases against companies. Think of it as doing your civic duty to stop them from doing this to others.

Your State's Attorney General

Your state's Attorney General is another powerful ally for consumer protection. They handle complaints about fraudulent or deceptive business practices. A quick search for '[Your State] Attorney General consumer complaint' will get you to the right place.

Email Template to Complain to Balance of Nature

Subject: Formal Complaint Regarding Subscription Cancellation - Account [[Your Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my subscription, account number [[Your Account #]]. Despite contacting your customer service on [[Date of last contact]], my account is still active and I was incorrectly charged [[$Amount]] on [[Date of charge]].

Frankly, the process to cancel has been incredibly difficult, and having to spend my time chasing this down is beyond frustrating. It feels intentionally complicated.

To resolve this, I require you to immediately cancel my subscription and issue a full refund of [[$Amount]] for the unauthorized charge. Please send a written confirmation to this email address once both actions are complete.

If I do not receive a satisfactory response and confirmation of cancellation within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Pro Tips for Making Your Complaint Heard

Use the word 'cancel' repeatedly. Don't let them steer the conversation towards 'pausing' or 'delaying' your subscription. Be a broken record: 'I want to cancel.'
Ask for a confirmation number. Whether on the phone or via email, always ask for a cancellation confirmation number or email. If they say they can't provide one, ask for the agent's name and ID number.
Take it to social media. Sometimes a public post on their Facebook page gets a faster response than their official channels. Keep it factual: 'I've tried to cancel my subscription since [Date] with no success. My account is [Account #]. Please help.'
One user on the BBB site mentioned they only got a refund after they cited the FTC's previous warning letter to the company about unsubstantiated health claims. A little research can go a long way.

Let Pine AI Help Raise the Complaint to Balance of Nature

Tired of the endless phone calls and the 'we're sorry to see you go' script that leads nowhere? Sound familiar? It's exhausting. Honestly, dealing with Balance of Nature's customer service can feel like a part-time job you never signed up for. Pine AI handles the entire cancellation and complaint process for you. No more hold music, no more getting transferred between departments, no more 'accidental' charges next month. We send the formal requests, follow up persistently, and manage the back-and-forth so you don't have to. It's not about fancy tech; it's about getting your time and sanity back. No joke.

Frequently Asked Questions about Balance of Nature Complaint Filing

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

Complain About Balance of Nature - learn how to file a complaint

Best ways to complain to Balance of Nature

⏱️ Estimated Response Times from Balance of Nature After Complaining

🔍 Tips to Get a Quicker Response from a Complaint