Complain About Healthy Surprise - learn how to file a complaint

Honestly, you might be waiting forever. Reports suggest they don't respond at all.

• Document everything. Take screenshots of your account, save copies of emails, and note the times you called. You'll need this evidence.
• Be direct and firm. State exactly what you want, whether it's a cancellation, a refund, or both. Don't leave room for interpretation.
• State your next steps. Casually mention that if the issue isn't resolved, you will be filing a chargeback with your bank and lodging a formal complaint with the Better Business Bureau.

If Healthy Surprise ignores you, which is likely, it's time to escalate. Don't waste more time trying to contact them directly.

• File a Credit Card Chargeback: This is your most powerful tool for billing issues. Contact your bank or credit card company, explain that the charges are unauthorized and that you have tried to cancel. They will investigate and likely reverse the charges. A chargeback is often faster for getting your money back.
• Complain to the Better Business Bureau (BBB): File a complaint on the BBB website. While the BBB can't force a resolution, companies often respond to avoid a negative mark on their public profile. BBB works, but prepare to wait. Healthy Surprise has a history of not responding even to them, but it creates a public record of your issue.
• Report to the Federal Trade Commission (FTC): The FTC doesn't resolve individual complaints, but they collect data to identify patterns of fraud and abuse. Reporting Healthy Surprise helps build a case against their business practices.

Subject: Urgent: Formal Complaint & Cancellation Request - Account [[Account #]]

I am writing again to resolve an issue with my subscription after my previous attempts to contact you were ignored.

On [[Date]], I was charged [[$Amount]] despite my clear attempts to cancel my service. I have been trying to stop these payments, but your cancellation process seems impossible to navigate, and your customer service is unresponsive. Frankly, having to track this down and spend my time fighting these charges has been incredibly frustrating.

To resolve this, I need you to immediately cancel my subscription, effective today, and issue a full refund for the unauthorized charges totaling [[Total $ Amount]]. Please send a written confirmation to this email address once this has been completed.

If I don't receive a satisfactory response and confirmation of cancellation within 48 hours, my next step will be to file a chargeback with my credit card company and submit formal complaints to the Better Business Bureau and the FTC.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use 'Formal Complaint' and 'Cancellation Request' in your subject line. This can help get your email past filters and shows you're serious.
• Immediately file a chargeback. Don't wait for their response. Many users on the BBB site said this was the only way they got their money back.
• Post your complaint publicly. A user on Pissed Consumer noted that public visibility on a review site or the BBB page is sometimes the only leverage you have.
• Block the merchant. After filing a chargeback, ask your credit card company to block all future charges from Healthy Surprise to prevent it from happening again.

Tired of sending emails into a black hole at Healthy Surprise? It's exhausting. You follow all the steps, write the perfect email, and get nothing but silence while they keep charging your card. Sound familiar? Instead of letting it drive you crazy, let Pine AI handle the persistent follow-ups for you. We send the complaints, manage the communication, and keep pushing until your issue is resolved. No more wasting your time or energy. Seriously, why keep trying to break down a door that won't open? Let a bot do the nagging.