It's not just you. Fit Snack has an 'F' rating from the Better Business Bureau for a reason. Seriously, their BBB page is a disaster, logging 11 complaints in the last three years, with many customers furious about unauthorized charges and impossible cancellations. Common complaints consistently flag major issues with their billing practices and the absolute nightmare of trying to end a subscription. People are fed up with being charged for boxes they never wanted after they thought they had cancelled. It feels like they make it intentionally difficult, and based on the sheer volume of identical complaints, it's a pattern of behavior that has left a lot of customers out of pocket and incredibly frustrated.
How to Contact Fit Snack to Complain
Best ways to complain to Fit Snack
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| support@fitsnack.com | Best for creating a paper trail. Use this for billing disputes and cancellation confirmations. | |
| Live Chat | Available on their website during business hours. | Good for quick questions, but can be slow. Use it for immediate issues if you have time to wait. |
| Social Media | Facebook or Instagram | Use this for public complaints. Companies often respond faster when the issue is visible to other customers. |
Estimated Response Times from Fit Snack After Complaining
Getting a response can feel like shouting into the void. Be prepared to wait.
| Method | Expected Wait Time |
|---|---|
| 24 - 72 hours | |
| Live Chat | 5 - 45 minutes (depending on queue) |
| Social Media | 12 - 48 hours |
Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (e.g., early mornings)
- Use the app for quicker access
- Prepare account details ahead of time
How to Escalate Your Complaint
If Fit Snack is ignoring you, it's time to go over their head. Don't let them get away with it.
Better Business Bureau (BBB)
Filing a complaint with the BBB is surprisingly effective. Fit Snack has a history of responding to complaints filed there, likely to protect what's left of their public image. The process is straightforward: you file online, the BBB forwards it to the company, and Fit Snack is expected to respond. It works, but prepare to wait. It's not an overnight fix, but it creates public pressure.
Credit Card Chargeback
For unauthorized charges or services not rendered, a chargeback is your strongest move. Contact your credit card company (the number is on the back of your card) and explain the situation. You'll need dates and any proof of your cancellation attempts. This directly reverses the payment, and companies hate chargebacks because it costs them money and hurts their standing with payment processors.
Email Template to Complain to Fit Snack
Subject: Urgent: Formal Complaint Regarding Account [[Account #]] - Unauthorized Charges
Hi there,
I'm writing again to resolve an issue with my subscription. Despite my previous attempts to cancel my service on [[Date of cancellation attempt]], my problem remains unsolved and I continue to be billed.
On [[Date of charge]], I was charged [[$Amount]] even though I had already cancelled my subscription. Frankly, having to track this down and spend my time chasing a refund for a service I no longer want has been incredibly frustrating.
To resolve this, I require you to issue a full refund of [[$Amount]] for the unauthorized charge and provide written confirmation that my account has been permanently closed and no further charges will be made.
Please be aware that if I don't receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Here are a few extra tips that people have sworn by.
- Use 'Urgent Refund Request' in Your Subject Line. Get straight to the point. Vague subjects like 'Question' get ignored. Make it impossible for them to miss.
- Take Screenshots of Everything. If you try to cancel online, screenshot the confirmation page. If you use the live chat, save the transcript. This is your evidence if you need to escalate.
- Mention the BBB Early. One user on a forum said they got an instant response after casually mentioning in their first email, 'I'd prefer to resolve this directly before filing a BBB complaint.' It shows you're serious.
Let Pine AI Help Raise the Complaint to Fit Snack
Tired of sending emails to Fit Snack and getting nothing back but an automated reply? It's exhausting. You follow their rules, try to cancel, and still get hit with another charge. Sound familiar? Pine AI can take over this whole frustrating process. We handle the persistent follow-ups and deal with the corporate runaround on your behalf. No more wasting your time arguing over an unwanted box of snacks. Let us handle the headache so you can move on. No joke.
Frequently Asked Questions about Fit Snack Complaint Filing
What if Fit Snack doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Fit Snack?
Is this the right phone number to contact Fit Snack?
What's the easiest way to cancel a subscription with Fit Snack?
Other ways that I can contact the Fit Snack?
Why was I charged after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
