Complain About G-Plans (Goglia Nutrition) - learn how to file a complaint

Good luck finding a phone number, because they don't seem to have one. This is a huge red flag and a common complaint. Your options are limited, which feels intentional.

Honestly, 'estimated' is doing a lot of work here. Expect to wait.

• Be persistent. If you don't hear back, email them again every 48 hours.
• Use a clear and threatening subject line. Something like: "URGENT: Second Request for Cancellation and Refund - Account [Your Email]".
• Attach evidence. Include screenshots of your cancellation attempts, bank statements showing the charge, and any previous communication.
• Mention your next steps. Casually state that if the issue isn't resolved, you will be filing a chargeback with your bank and a complaint with the BBB.

If G-Plans is giving you the silent treatment, it's time to go over their heads. Don't wait for them to do the right thing.

File a Credit Card Chargeback

This is your most powerful tool. Contact your credit card company (the number is on the back of your card) or log into your online banking portal. Tell them you want to dispute a charge from G-Plans. Use phrases like "cancelled recurring subscription" or "unauthorized charge." The bank will investigate and, in most cases, will temporarily credit your account. This gets G-Plans' attention faster than any email.

Complain to the Better Business Bureau (BBB)

Filing a complaint on the BBB website creates a public record of your issue. G-Plans has an F rating, which means they have a poor track record of resolving complaints, but companies sometimes respond to avoid another negative mark. It's worth a shot, but prepare to wait. It's more about creating pressure than getting a quick fix.

Subject: Urgent: Unresolved Billing & Cancellation for Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an unauthorized charge on my account. Despite my previous attempts to cancel my subscription on [[Date of cancellation attempt]], the problem remains unsolved.

On [[Date of charge]], my account was charged [[$Amount]] even though I had already requested cancellation. Frankly, having to chase this down and spend my time correcting your company's billing error is incredibly frustrating.

To resolve this, I require an immediate and full refund of [[$Amount]] and written confirmation that my subscription has been permanently canceled. I also require confirmation that my payment information has been deleted from your system.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card provider for this unauthorized transaction and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the word "Chargeback" in your email subject line. This magic word often gets your email routed past general support and to a billing department that has the authority to issue refunds.
• Go public, not private. Don't bother with their social media DMs. Post a polite but firm comment on their latest Facebook or Instagram ad detailing your issue. They hate negative comments on posts they pay for.
• Create a paper trail everywhere. One user on the BBB site mentioned they only got a response after filing a complaint there and with their bank simultaneously. Don't rely on one channel.
• Keep everything in writing. If they happen to call you, insist on a follow-up email summarizing the conversation and any promises made. You want a record.

Tired of sending emails into the void at G-Plans? Getting that auto-reply saying they'll get back to you in "3-5 business days" and then hearing nothing but silence? Sound familiar?

It's exhausting. Pine AI can take over the fight for you. We handle the persistent follow-ups and the firm pushback needed to get their attention. No more checking your inbox every hour for a response that never comes or trying to figure out who to escalate your complaint to.

Let us deal with the back-and-forth. Seriously. You've got better things to do.