Complain About Angelino's Coffee - learn how to file a complaint

They say 24-48 hours for an email response, but when you're out of coffee, that feels like an eternity.

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday, to avoid long waits.
• Have your order number and account email ready before you call or write.
• Be very clear about the problem and exactly what you want as a solution (a refund, a replacement, a cancellation confirmation).

If Angelino's support team isn't resolving your issue, don't just give up. Your next step is to escalate it externally. You have a couple of solid options.

First, you can file a formal complaint with the Better Business Bureau (BBB). Companies with high ratings, like Angelino's A+, typically respond to BBB complaints to protect their score. It's not a fast process, it can take several weeks, but it gets their attention. You have to try resolving it with them first, though.

Another powerful option for billing issues is a credit card chargeback. If you were charged incorrectly or didn't receive what you paid for, you can dispute the charge with your bank. This is very effective, but be aware that Angelino's will likely close your account if you do this. It's a final resort.

Subject: Urgent: Issue with Order #[Order Number] / Account [Your Account Email]

Hi there,

I'm writing again to resolve an issue with my recent order, as my previous attempt to get help on [Date] was unsuccessful.

My order, #[Order Number], arrived with the incorrect coffee. I ordered [What you ordered] but received [What you actually got]. Frankly, having to spend my time tracking this down and correcting the mistake has been quite frustrating.

To resolve this, I need you to ship the correct order to me as soon as possible and provide a prepaid return label for the incorrect items you sent. Please confirm that this has been done and provide a new tracking number.

If I don't receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company for the incorrect order.

Thank you for your prompt attention to this matter.

[Your Name]

• Ask for a supervisor. If the first person you speak to can't help, politely ask to be escalated to a manager or supervisor who has more authority to fix things.
• Get a reference number. Always ask for a ticket or reference number for your complaint. This makes it easier to follow up without having to explain everything all over again.
• Use social media as a last resort. A public post on their Facebook page can sometimes get a quicker response, but keep it civil. One user on a forum said they got a response after posting a photo of the wrong K-cups they received. Worth a shot.

Tired of checking your email every hour for a reply about your missing coffee shipment? Or explaining your subscription issue for the third time? Sound familiar? Pine AI handles the back-and-forth for you. No more crafting the perfect follow-up email or wondering if your complaint got lost in their inbox. We persist so you don't have to. Seriously. Let us handle the annoying parts while you figure out what to do with all those wrong-flavored coffee pods.