What if EveryPlate doesn't reply?

Don't just wait. Nudge them on social media or file a BBB complaint. They notice those.

Can I escalate my complaint legally?

You can, but small claims court is a huge hassle for a box of missing chicken. A credit card chargeback for services not rendered is way faster and usually just as effective if they're ignoring you.

Are there lots of people leaving EveryPlate?

It sure seems like it. You just have to look at their BBB page, which is a graveyard of over a thousand complaints about delivery issues and surprise charges from people who are completely fed up. So yes. You're not alone.

Is this the right phone number to contact EveryPlate?

Their main number is (646) 846-3773, but good luck getting through without a wait. I found their live chat was slightly less painful, but the bot kept trying to get me to read an FAQ article about 'managing my subscription' when I was trying to report spoiled meat.

What's the easiest way to cancel a subscription with EveryPlate?

Easiest is a strong word. You have to log in, find the tiny 'Deactivate' button buried in your account settings, and then click through about three different screens asking if you're *really* sure. If you're done with the hassle, our guide on [How to cancel EveryPlate](https://www.19pine.ai/cancel-subscription/meal-kit-and-food-delivery/how-to-cancel-everyplate) walks you through it.

Other ways that I can contact the EveryPlate?

Their Facebook page. Complaining in public sometimes gets a quicker, more helpful response than their official channels.

Can I get a refund for a whole box if just one ingredient is bad?

Probably not a full refund. They'll almost always offer you a credit for the specific meal that was ruined, not the entire box, which is annoying when that was the meal you were most looking forward to making that night. Be persistent and you might get a little extra credit for the trouble.

Complain About EveryPlate - File a Complaint Today

Best ways to complain to EveryPlate

Contact Method	Details & Availability	Why use this instead...
Phone	(646) 846-3773 (Mon-Fri, standard business hours)	Best for urgent issues like a completely missed delivery.
Live Chat	Available via their website's Help Center	Good for quick questions or getting a credit for a missing item.
Help Center / Email	Contact form on their website	Use this for non-urgent issues where you want a paper trail.
Social Media	Facebook or Instagram Pages	A good last resort for public complaints when other methods fail.

⏱️ Estimated Response Times from EveryPlate After Complaining

Immediate to 48 hours, but getting a real solution can feel like a different story.

Method	Expected Wait Time
Phone	10 - 30 minutes
Email	24 - 48 hours
Chat	5 - 20 minutes

🔍 Tips to Get a Quicker Response from a Complaint

Call during off-peak hours (e.g., mid-morning on a weekday).
Use their live chat for the fastest connection to a person.
Have your account number and specific order details ready before you contact them.
Be clear and concise about what happened and what you want (e.g., "My box from May 15th was missing the chicken. I want a credit for that meal.").

How to Escalate Your Complaint

If EveryPlate support isn't resolving your issue, don't give up. Your first step for escalation should be filing a complaint with the Better Business Bureau (BBB). It's a nonprofit that mediates disputes, and companies often respond to avoid a negative mark on their public profile. The BBB works, but prepare to wait. EveryPlate usually responds after a reminder or two.

For billing errors or if you were charged for a box you never received, filing a chargeback with your credit card company is a powerful option. Explain to your bank that the service was not rendered as promised. Just remember, you should always try to resolve the issue directly with EveryPlate first, as banks and the BBB will ask if you've already done so.

Email Template to Complain to EveryPlate

Subject: Urgent: Unresolved Issue with Order #[Your Order Number] - Account #[Your Account Number]

I am writing again to resolve an issue with my recent EveryPlate delivery.

On [Date of Delivery], my box arrived with [describe the specific problem, e.g., 'the ground beef for the tacos was missing,' or 'I was charged for a box I had skipped']. Frankly, having to spend my time chasing this down completely defeats the purpose of a 'convenient' meal kit.

To resolve this, I require a full credit for the affected meal or incorrect charge to be applied to my account immediately.

If I do not receive confirmation of this credit within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my bank.

Thank you for your prompt attention to this matter.

[Your Name]

Additional Helpful Tips to get Your Complaint Resolved

Always ask for a reference number. If you have to call back about the same issue, giving them a case or ticket number saves you from explaining everything all over again.
Take screenshots. If your account clearly shows you skipped a week but you were still charged, a screenshot is your best evidence. Don't delete it.
Politely ask for a supervisor. If the first agent can't help or is just reading from a script, ask to be escalated to someone with more authority to approve a proper credit or refund.
Try public pressure. One user on Reddit mentioned they got a faster, more helpful response by messaging EveryPlate's official Facebook page publicly. A little public pressure can sometimes work wonders.

Let Pine AI Help Raise the Complaint to EveryPlate

Tired of explaining to the EveryPlate chatbot that 'missing ingredients' isn't something a help article can fix? Sound familiar? Pine AI handles the annoying parts for you. It skips the hold music and the endless email chains where you have to repeat your story three times. We'll draft the complaint, follow up, and deal with the persistent pushback so you don't have to. No joke. It's like having a personal assistant whose only job is to get your money back or your issue fixed.

Frequently Asked Questions about EveryPlate Complaint Filing

Sophia Rodriguez

Food & Meal Prep Content Editor

Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.