Complain About EveryPlate - learn how to file a complaint

Immediate to 48 hours, but getting a real solution can feel like a different story.

• Call during off-peak hours (e.g., mid-morning on a weekday).
• Use their live chat for the fastest connection to a person.
• Have your account number and specific order details ready before you contact them.
• Be clear and concise about what happened and what you want (e.g., "My box from May 15th was missing the chicken. I want a credit for that meal.").

If EveryPlate support isn't resolving your issue, don't give up. Your first step for escalation should be filing a complaint with the Better Business Bureau (BBB). It's a nonprofit that mediates disputes, and companies often respond to avoid a negative mark on their public profile. The BBB works, but prepare to wait. EveryPlate usually responds after a reminder or two.

For billing errors or if you were charged for a box you never received, filing a chargeback with your credit card company is a powerful option. Explain to your bank that the service was not rendered as promised. Just remember, you should always try to resolve the issue directly with EveryPlate first, as banks and the BBB will ask if you've already done so.

Subject: Urgent: Unresolved Issue with Order #[Your Order Number] - Account #[Your Account Number]

I am writing again to resolve an issue with my recent EveryPlate delivery.

On [Date of Delivery], my box arrived with [describe the specific problem, e.g., 'the ground beef for the tacos was missing,' or 'I was charged for a box I had skipped']. Frankly, having to spend my time chasing this down completely defeats the purpose of a 'convenient' meal kit.

To resolve this, I require a full credit for the affected meal or incorrect charge to be applied to my account immediately.

If I do not receive confirmation of this credit within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my bank.

Thank you for your prompt attention to this matter.

[Your Name]

• Always ask for a reference number. If you have to call back about the same issue, giving them a case or ticket number saves you from explaining everything all over again.
• Take screenshots. If your account clearly shows you skipped a week but you were still charged, a screenshot is your best evidence. Don't delete it.
• Politely ask for a supervisor. If the first agent can't help or is just reading from a script, ask to be escalated to someone with more authority to approve a proper credit or refund.
• Try public pressure. One user on Reddit mentioned they got a faster, more helpful response by messaging EveryPlate's official Facebook page publicly. A little public pressure can sometimes work wonders.

Tired of explaining to the EveryPlate chatbot that 'missing ingredients' isn't something a help article can fix? Sound familiar? Pine AI handles the annoying parts for you. It skips the hold music and the endless email chains where you have to repeat your story three times. We'll draft the complaint, follow up, and deal with the persistent pushback so you don't have to. No joke. It's like having a personal assistant whose only job is to get your money back or your issue fixed.