Complain About Dinnerly - learn how to file a complaint

When your meal kit goes wrong, you need to know who to contact. Here are the best ways to reach Dinnerly's customer service. Be prepared, you might need to try more than one method to get a real response.

Good luck getting a quick answer. Here's what you can probably expect.

• Call Off-Peak: Try calling mid-morning on a Tuesday or Wednesday. Avoid Mondays and lunch hours.
• Have Details Ready: Don't make them wait. Have your account number, order number, and the date of the issue ready to go.
• Be Direct: Clearly state the problem and what you want. For example, "My box from May 15th had spoiled chicken, and I need a full refund for that box."
• Use Photos: If you're using email or chat, attach clear photos of the issue. It's hard to argue with a picture of moldy cheese.

If customer service is giving you the runaround, it's time to escalate. Don't just give up.

Step 1: Ask for a Supervisor

This is your first move. On the phone or in a chat, politely but firmly say, "I understand, but this isn't resolved. I need to speak with a manager or supervisor." Sometimes this is all it takes to get someone who can actually help.

Step 2: File a Public Complaint

The Better Business Bureau (BBB) is a great next step. Companies, including Dinnerly, often monitor their BBB profiles and respond to complaints to protect their rating. It's not always fast, but it creates a public record of your issue that they'll be motivated to resolve. Prepare to wait, but they usually respond after a reminder or two.

Step 3: Initiate a Chargeback

If your complaint is about being billed incorrectly or for a product that was unusable or never arrived, contact your credit card company or bank. Explain the situation and say you want to dispute the charge. This is a very effective tool, as it directly impacts Dinnerly's bottom line. Make sure you have your evidence, like emails and photos, ready to provide to your bank.

Subject: Formal Complaint: Unresolved Issue with Order #[Your Order Number] / Account #[Your Account Number]

To Whom It May Concern,

I am writing again after my previous attempt on [Date] to resolve an issue with my recent Dinnerly box. My problem remains unsolved.

My box, which was delivered on [Date of Delivery], arrived with [describe issue: missing ingredients, spoiled produce, damaged items]. This is not the quality I pay for, and frankly, it completely ruined our dinner plans for the night which is incredibly frustrating.

To fix this, I require a full refund of [Amount] for the affected box. A simple credit will not be acceptable, as this experience has made me lose confidence in your service.

If I do not receive a confirmation of this refund within 48 hours, I will proceed with filing a formal complaint with the Better Business Bureau and initiating a chargeback with my bank.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account Number]

• Screenshot Everything. Before you even hit send on that complaint form, screenshot it. If your box arrives looking sad, take a picture. Digital proof is your best friend when they claim they never received your complaint.
• Use Specific Keywords. When you complain, use words like 'spoiled,' 'unsafe to eat,' or 'rotten.' These often get flagged for a faster, more serious response than just saying 'the box was bad.'
• The 'Supervisor' Trick. The second you feel like you're getting a scripted answer, politely say, "I'd like to speak with a supervisor, please." Don't be aggressive, just firm. It can cut through the lower levels of support.
• Reference Past Issues. If this has happened before, mention it. A Reddit user mentioned they got a full refund only after saying, "This is the third time in two months my box has had issues." It shows a pattern of failure on their part.

Tired of explaining to a chatbot why brown, slimy lettuce isn't 'farm fresh'? Or waiting on hold just to be offered a tiny credit for a ruined meal? Sound familiar? It's exhausting. Pine AI handles it for you. We draft the complaint, follow up, and deal with the back and forth so you don't have to. No more repeating your order number five times or dealing with scripted apologies that solve nothing. No joke. Let us take over and get you the resolution you actually deserve.