Complain About Candy Club - learn how to file a complaint

Good luck getting a quick reply. It feels like sending a message into the void.

• Call during off-peak hours (e.g., mid-morning on a weekday).
• Be persistent with emails. Send a follow-up if you don't hear back in 48 hours.
• Have your order number and account details ready before you contact them.
• Keep your communication clear and to the point.

If Candy Club is giving you the silent treatment, it's time to escalate. Your first stop should be the Better Business Bureau. Filing a complaint there often gets a company's attention because it's public. BBB works, but prepare to wait. Candy Club might take a couple of reminders to respond.

Another powerful move is a credit card chargeback. If you were charged for something you didn't authorize or after you cancelled, contact your bank or credit card provider. Explain the situation and that you tried to resolve it with the merchant first. This often gets your money back quickly. Just remember, for both the BBB and chargebacks, you'll need to show you tried contacting Candy Club first, so keep those emails.

Subject: Formal Complaint: Unresolved Issue with Order [[Order #]] / Account [[Account #]]

I am writing again to resolve an issue with my account that remains unfixed despite my previous contact on [[Date]].

On [[Date of charge]], my card was charged [[$Amount]] for a subscription I had already cancelled. Honestly, the amount of time I've had to spend chasing this down is incredibly frustrating and has soured my entire experience with your brand.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is cancelled and no further charges will be made.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use specific subject lines in your emails like 'Cancellation Request for Order #12345' to avoid getting lost in a general inbox.
• Always ask for a cancellation confirmation number or email. Don't just take their word for it. You need proof.
• Take screenshots. Seriously. Screenshot your cancellation confirmation page, your chat with support, everything. One user on a BBB complaint mentioned their 'cancellation' mysteriously never went through, and they had no proof.
• If you get them on the phone, ask for the representative's name and a reference number for your call. It shows you're serious.

Tired of sending emails to hello@candyclub.com and only hearing silence back? Pine AI can handle the tedious follow-ups for you. It deals with the back-and-forth so you don't have to waste your time checking your inbox for a reply that might never come. Sound familiar? Let our AI be the persistent one, sending the reminders and tracking the complaint. No joke. It just gets it done.