It's not just you. Bokksu has an 'F' rating from the Better Business Bureau. Seriously, they've had 131 complaints closed in the last three years alone, which is pretty wild for a snack box company. People are constantly getting frustrated with the same old problems. The most common complaints flagged on the BBB and Trustpilot are about major shipping delays, impossible cancellations, and getting charged for boxes that never even show up. It feels like once they have your credit card info, getting help is a nightmare. If you're at your wit's end trying to get a straight answer, you're in the right place. Official site: Visit Bokksu
Best ways to complain to Bokksu
Best ways to complain to Bokksu
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Email / Contact Form | help@bokksu.com or via their site's help center. Available 24/7, but responses are not instant. |
Best for non-urgent issues where you need a paper trail. Good for billing disputes and providing photo evidence. |
| Social Media | Tagging them on Instagram (@bokksu) or Facebook. |
Use this for public complaints when you're being ignored. Companies hate bad public PR, so it can speed things up. |
⏱️ Estimated Response Times from Bokksu After Complaining
Honestly, getting a reply can feel like waiting for a package that's stuck in customs. Forever.
| Method | Expected Wait Time |
|---|---|
| 24 - 72 hours (or longer) | |
| Social Media | Varies (Could be hours, could be never) |
🔍 Tips to Get a Quicker Response from a Complaint
- Be specific. Include your order number, the date you were charged, and what exactly is wrong.
- Attach proof. If your box was damaged or items are missing, take pictures. Screenshots of charges are also great.
- Mention previous attempts. Start your email by saying, "This is my third time contacting you about this issue."
How to Escalate Your Complaint
If Bokksu is giving you the silent treatment, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). It's a non-profit that pressures companies to resolve disputes. You just go to the BBB website, find Bokksu's profile, and lay out your case. Bokksu will be notified and asked to respond publicly. Filing with the BBB often gets a response, but prepare to wait. It's not instant and can take a couple of weeks for them to mediate a resolution. Make sure you've already tried contacting Bokksu directly first, as the BBB will ask if you have.
Email Template to Complain to Bokksu
Subject: Urgent: Formal Complaint Regarding Order #[Your Order Number]
Hi there,
I'm writing again to resolve an issue with my subscription, account number [[Account #]]. Despite contacting support on [[Date]], my problem remains unsolved and frankly, my patience is running out.
On [[Date of charge]], I was charged [[$Amount]] for a box that has either not arrived or arrived with damaged/missing items. The tracking number provided has not updated in weeks, and having to chase this down has been incredibly frustrating and a waste of my time.
This isn't the experience I signed up for. To resolve this, I need you to issue a full refund of [[$Amount]] for the undelivered/damaged order. I also require written confirmation that this has been processed.
Please be aware that if I don't receive a satisfactory response within 3 business days, my next step will be to file a chargeback with my credit card company for services not rendered and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Here are a few extra tips that seem to work when you're getting nowhere:
- Use the magic words. In your email subject line, include "Formal Complaint" or "Dispute Resolution." It can get your ticket routed to a more senior team.
- Go public on social media. Don't just send a direct message. Comment on one of their recent Instagram posts or ads. It's amazing how quickly a response can appear when it's out in the open.
- Reference their BBB rating. One user on a forum mentioned they got an immediate refund after they casually dropped, "I'd hate to have to add to your 'F' rating on the BBB." It shows you've done your homework and mean business.
Let Pine AI Help Raise the Complaint to Bokksu
Tired of sending emails into the void at Bokksu's support? Or getting that same generic, "We've received your request and will get back to you" email for the third time? Sound familiar? It's exhausting trying to get a simple refund or find out where your package is. Pine AI can take over from here. We handle the persistent follow-ups and deal with the back-and-forth so you don't have to. No more checking your inbox every five minutes or wondering if you're being ignored. Seriously. Let us handle the annoying part.
Frequently Asked Questions about Bokksu Complaint Filing
What if Bokksu doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Bokksu?
Is this the right phone number to contact Bokksu?
What's the easiest way to cancel a subscription with Bokksu?
Other ways that I can contact the Bokksu?
Why is my Bokksu box so late?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
