Complain About America's Test Kitchen - learn how to file a complaint

Good luck getting a quick reply. It's a waiting game.

• Call first thing in the morning, right when their lines open at 8am CT.
• Have your account number or the email you signed up with ready to go.
• Be polite but firm. State exactly what you want (e.g., "I need a refund for the unauthorized charge of $XX.XX").
• Keep a record of who you spoke to and when.

If America's Test Kitchen is giving you the runaround, it's time to escalate. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is often the first best step. Companies, even ones with good ratings like ATK, don't like public complaints logged against them. Go to the BBB website, file your complaint, and be detailed. ATK usually responds through the BBB platform, but prepare to wait. It's not instant.

Contact Your State's Attorney General

If you feel you've been a victim of deceptive practices, like misleading auto-renewal policies, your state's Attorney General wants to hear about it. This is a more serious step and helps build a case against companies with bad practices.

Initiate a Credit Card Chargeback

For billing errors or charges for a service you canceled, this is your nuclear option. Call the number on the back of your credit card and tell them you want to dispute a charge from America's Test Kitchen. You must have tried to resolve it with them first. Banks often side with the customer if you have proof, like a cancellation confirmation email.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email or Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempts to contact customer service on [[Date]], the problem of an unauthorized charge remains unsolved.

On [[Date of Charge]], my card was charged [[$Amount]] for a subscription renewal that I had already canceled. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. Please also provide written confirmation that my subscription has been successfully canceled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a chargeback with my credit card provider and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that people on Reddit and Trustpilot swear by:

• Use the phrase 'cancel and delete my data.' Mentioning data privacy can sometimes get you to a more senior support tier faster.
• Take screenshots. Before you hit that final 'cancel' button on their website, take a screenshot. Proof is everything when they claim you never canceled.
• Go public on social media. A polite but firm tweet to @testkitchen detailing your issue (e.g., 'Hey @testkitchen, I've been trying to get a refund for an unauthorized charge for two weeks. Case #12345. Can someone help?') can work wonders. Weirdly, public shame is a great motivator.

Tired of trying to navigate the America's Test Kitchen website just to cancel? Sound familiar? You click 'cancel,' and suddenly you're in a maze of 'are you sure?' pop-ups and confusing offers. One user on Trustpilot said it felt 'designed to make you give up.' No joke. It's a huge waste of time and energy, especially when you know they'll probably bill you again anyway.

Instead of spending another 30 minutes on their site or on hold, let Pine AI handle it. We deal with the persistent pushback and confusing interfaces for you. Think of us as your personal assistant for getting rid of subscription headaches. We'll handle the complaint so you can get back to, you know, actually cooking.